Results Laser Clinic Reviews 

If I could give minus stars I would. BUYER BEWARE!!!!

Gave my mate a voucher for here for his birthday so we could go get Botox together. We’d done it before a few times and had great results at my skin clinic in northcote, with the results lasting over 6 months. I decided to try here because it was closer to home and they seemed nice and professional. Damn was I wrong.

We got there and asked for Botox and the technician who is only there on Thursday’s, started promoting another brand which was like a generic brand of Botox telling us that it was a lot cheaper. She said we’d need more units but that it would last longer than Botox. We asked her if she was sure and she said that every person she gave it to had great long lasting results. So we agreed.

She started and we questioned her technique as it didn’t feel right while she applied it. That the needle felt crunchy going in unlike the last time we got Botox. She finished and told us the usual. Stay away from the sun, don’t lay down for at least 4-6 hrs ect.

Within a week we started seeing the results which were great. Within 4 weeks, these results already started fading on both of us. I was already back to almost full movement. So we made an appointment with the technician to check it as we expected more for what I’d paid. We got to see her 2 weeks later when she was available and she basically just said that there was nothing she could do for us and that everyone else’s results she had treated lasted longer than Botox. She didn’t offer us to fix it or a refund of any kind.

I rang head office to complain and the person I spoke to said that she too had had great results with the generic brand, dismissing the fact that it was fading on both me and my mate at the same time. Which to me just seemed like the technician talked us out of Botox and into the generic brand because the results wouldn’t last long and we’d need more sooner. Head office also said they wouldn’t do anything of offer any refund or top up. And that the results should technically only last 6-8 weeks. After the phone call I did more research online and everything I read said it should last 3-4 months while proper Botox which is what we wanted lasts 6-8 months. So she too was completely lying.

I spent almost $1200 for this treatment for my mate and I and feel like I’ve just thrown that money straight in the bin.

RESPONSE TO RESULTS LASER CLINIC:

I understand that results are different for everyone. Maybe if your technician would have just given us Botox which is what we came in for instead of aggressively getting us to agree to the “generic version”, in which the results lasted all of three weeks, We would have been happier with the results, and I wouldn’t be leaving you this terrible minus 3 stars result. Also, if you were a better company, you would also be doing something about it to retain me as a customer and not making me feel like I just threw away $1200! YOU ARE AN AWFUL GREEDY CRAPHOLE OF A COMPANY!!!!!!

Disappointing Experience

I’ve been a loyal customer for 14 years, and until recently, I was always satisfied with the service. However, my most recent experience was extremely disappointing. The laser treatment didn’t work this time, which has never been an issue in the past.

On top of that, the customer service was terrible. I reached out multiple times for assistance and even contacted the head office, but no one ever called me back. This level of disregard for a long-standing customer is unacceptable.

I expected better based on my years of loyalty. Unfortunately, this experience has left me reconsidering continuing with this service.

It’s quite concerning how ANTI-customer orientated the system and policies of results laser is.

A personal example of this, I bought a package, received an email that it will expire in some time, and so I book the appointments in advance.

You’d think that secures your appointment?

Not with results laser! CEO Paulina and her head office will let you know that it was booked in advance but as it’s outside of the time frame, it’s expired.

You’d think the receptionist doing the booking would let you know she’s booking it outside of the expiration date, but nope.

Also, did you by any chance have a surgery, someone died, fell a little ill?

Paulina doesn’t give a shit, they’ll keep the money and not give you a new appointment. Policy remember!

Very eye opening how much they don’t give a shit about their customers, and use the we ‘gave you a reminder’ months ago as an excuse, as if they themselves aren’t doing the bookings!!!

Oh btw, God help you if they don’t have any availabilities and then your package expires by then, they won’t help you there either.

:)

I am not happy and disappointed to my last time appointment.

I recently had a distressing experience at Results Laser Clinic Epping that I feel compelled to share.

The girl was not did properly my laser at Epping Clinic.I had an appointment for half legs , Brazilian, underarms and Chin.She supposed to be take 30 minutes to get the job done, but she finished it between 8-9 minutes

.I called to the head office and was told them. They said that you have to wait for a week , if your hair will not fall down, call us after a week.I called them again after a week and explained them hair are not falling down yet. I had another treatment scheduled 21st November.

I went there yesterday and the girls said , not you don’t have any miss spots, looks ok , even they did not check it properly.When I said to them , I had 2 sessions before , after that my hair was startled falling down after a week, then they asking me after how long you had a last session, I said I don’t remember, I think I had my first session after 30 days and second was after 60 days, then they said that you not taking sessions consistently that why this time hair is not falling down, when I just left the clinic and checked when was my last appointment then I realised that my past 2 sessions were also after 60 days .Again yesterday I called to the head office and was told them, they were saying something different, seems like they were making excuses, they did not accept their mistake.
As a loyal customer who has been to this clinic multiple times, this experience was disheartening. I expected better treatment.Unfortunately I still have got another 9 sessions with them and feeling , I am wasting my money.

There are more good options than this:(

I understand that the goal of every business is to make profit. But to make profits you need to have customers. If you cannot keep your customers happy, eventually you lose them and your business. It's ok for the company to cancel the appointment anytime but there is no flexibility about renewing expired treatment/refund when the fault is coming from the company because of their "strick" no refund/renewal policies. I think that's a lot of BS when your customers already paid for the services they never and will never receive.

Treatment was rushed. Not thorough.
I didn't feel like the setting was even high enough to work

I have been going to nurse Liana for all my cosmetic injectable needs for years. There is no one else I would trust with my face. She is beyond amazing at enhancing features without making you look fake, and she gives amazing advice for further treatments you may benefit from at home.

Midya was very helpful,she answered all my questions and was very patient .Also very Kind and friendly and I didn't have to wait a long time for my appointment

Totally disappointed as they won’t send frequent reminders about the package expiring and charge you to pay for the appointment. I would recommend not to visit Result laser clinic and call centre people won’t listen to your point. They will stick to one statement “we can’t do anything” that’s so ridiculous.

I was there on Friday and for some reason they swapped out my regular therapist for Amanda - this is the same lady I found out from head office that sold me a package that was more expensive and something I told her I didn’t want not but she sold it to me anyway, without my consent. I have always had a peel put on for 3mins she only done 2mins. I’m still waiting on 1 micro to be refunded and 3 LEDs

Do not go here they cancelled my appointments six times and my package ran out. They will not refund my money for me to move to a new clinic.

These guys have great bedside manner and actually take the time to listen to you. Very rare to find in Melbourne these days. Keep up the great work guys

Very professional staff, they are friendly and have great advice and suggestions.

Thank you, Hazel & Team, for outstanding service. you guys are doing great customer service. Much appreciated. Thank you once again!

My recent visit to Result Clinic Australia Eastgardens for a promotional facial treatment, acquired upon spending $200, presented a mix of positive and negative aspects.
Despite having a scheduled appointment at 4:30 PM, I found myself waiting for half an hour before the therapist was available. Upon her arrival, she apologized for running late and explained that due to the clinic closing at 5 PM, she would not be able to perform the facial treatment on that day. While I appreciated the apology, I was left feeling frustrated by the lack of proactive communication that could have allowed me to reschedule without enduring the extended wait.
Although the therapist did offer to reschedule my appointment for a more convenient time, the initial inconvenience and time wasted left me somewhat dissatisfied. While her apology was appreciated and acknowledged, the overall experience was marred by the initial delay and inability to receive the service as planned.
In conclusion, my visit to Result Clinic Australia Eastgardens had its shortcomings in terms of time management and communication. While the therapist's apology was a positive gesture, the inconvenience caused by the delay and inability to receive the treatment as scheduled left room for improvement in ensuring a smoother customer experience.

Lovely staff, very friendly and welcoming.
Tara does a great job on my laser.
Thank you

Everything was great

Great customer service. I was really apprehensive going into my appointment but the staff members friendly and empathetic manner put me at ease

Customer service! Cherie was wonderful and very knowledgeable and answered any questions I had articulately.

The lady was lovely, she provided a wonderful service. Would definitely go there again.