Resurs Danmark Reviews 

Tak til resursbank og hossam for nem answering om laan og efterfoelgende raadgivning om forsaking og dato fo foerste afdrag

I’m very satisfied with the customer support in Resurs bank, they helped me with all my questions so fast, specially want to thank to Malthe for great service! Totally recommend!

It’s very great service
I talked with Nikolai damgaard and he is really explaining very well
Thanks ⭐️⭐️⭐️⭐️⭐️

Nikolai , Thank you very much for your patience and good attention! :)

Justin
Very helpful, very easy to communicate with and very explicit. The information he gives you is easy to follow.

Very nice service, we had a very lovely conversation, explained everything very accurate.

Very good service from Nikolai Damgaard. He answered all the Questions I had :)

han ved, hvordan man snakker

Promt person, with precise informations!
Thank you

I spoke with Malthe from costumer service. Great service, everything was just perfect.

Super good service and advice. Thank you @Justin from Resurs

I spoke to customer service regarding a payment that’s due and Malthe was very professional, helpful and kind giving me all the information I needed. He asked about my overall experience as a customer and my satisfaction with Resurs Bank which I confirmed was very positive.

Untrustworthy credit card (Resurs World). Repeatedly technical problems that makes it useless for online purchase. This time I've been calling customer service several times to get help but none are competent enough to solve the issue. They continue to promise to call back but don't, and haven't taken my problem seriously even when I inform that I am abroad at the moment and need the card to function asap. They offered to solve the problem by blocking the card and send a new one which would arrive in 2-3 weeks!? Stay away from this credit company if you want one you can trust. I am finding another provider for sure.

Nice. 🤗🤗🤗🤗🤗🤗

I had the pleasure to be charged 546 DKK for not paying in time (due date 01.06.2023) even if I actually paid in advance about 14 instalments. The payments made were not considered as paid against the future instalments!!!

Also, there is no explanation how the 546 dkk was calculated, it simply a fixed amount explained as "Rente indeværende måned"

Be aware of this practice if you want to pay in advance!

Might be legal but it is morally wrong to charge customers interest for late payments when you received their money in advance!

The bank replied saying I should read the terms, very convenient answer!

BUT ... This was a phone loan and such risks should be informed when the offer was made. Nobody bothered about it.

Maybe you could explain how you charge INTEREST of 564 DKK for a late instalment of only 1234 DKK.

I didn't know that in Denmark you are allowed to practice 45,5% interest per month!

Your written invoice says INTEREST for this charge therefore you charged me 45,5% on the late payment of 1234 DKK. Is this legal?

Your customers should be aware of this practice and charges, I have not seen any such amounts mentioned in my terms and conditions.

So, what am I supposed to read if this kind of interest is NOT mentioned in the contract?

Very good customer service. Always quick to pick up and explain things, very nice and polite employees. Had an amazing conversation with Malthe.