I'm hysterically trying to find out how pay some bills, since I'm short of money after Christmas and New Year. Impossible to find where in the website you do that. By accident I happened to get to... See more
Company replied
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See what reviewers are saying
I think this service is fairly easy to use. just remember that if you don't pay within the interval you choose it will be expensive. it is not totally ¨free¨ you pay a monthly fee for the bill. do not... See more
Company replied
Very unhelpful with an invoice regarding a return I had. They never informed me whether and what amount I needed to pay and also charged me 315 kr on fees and interests after I contacted them. Never a... See more
Company replied
The credit solution relly helped me out when i didnt have the cash in hand. The best part of my experience was when i wanted to pay of everything at once, the customer support helped me out with one... See more
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Company details
Written by the company
Detta är vår officiella sida för Resurs, här svarar vi på era frågor och kommentarer. Kika gärna in på vår FAQ www.resursbank.se/kundservice, där hittar du svaren på de vanligaste frågorna.
Contact info
Björkavägen 111, 254 69, Ödåkra, Sweden
- 077-111 22 33
- kundservice@resurs.se
- resursbank.se
3.8
Great
3K reviews
Asks customers to review
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Great bank and a realy good app!
August 1, 2023
Unprompted review
Reply from Resurs Sverige
Hi Jon! We humbly thank you for your nice review. We are glad to hear that you are satisfied with our app and services today. Thank you for taking the time to leave a review! Have a nice day! Kind Regard, Resurs / Minna
The process to acquire loan is very…
The process to acquire loan is very easy and simple. No stress especially when everything looks good on you
May 25, 2023
Unprompted review
Reply from Resurs Sverige
Hi Ameh! Thank you for your feedback, we are happy to hear that you are satisfied with our services. Best regards, Resurs / Vilma
Promised to have the card in Apple…
Promised to have the card in Apple wallet and been trying to do it but not working till today.
April 14, 2023
Unprompted review
Reply from Resurs Sverige
Hello Omer!
It is true that you should be able to use your card in apple pay.
If you need help with this matter please contact us on 0771 -11 22 33 and we will try to see if we can arrange this for you.
Have a nice day!
Kind Regards, Resurs/ Minna
Best customer service Easy to get your…
Best customer service Easy to get your amswer .
May 6, 2023
Unprompted review
Reply from Resurs Sverige
Hi Salman and thanks for your feedback! We are happy to hear that you are satisied with our service. I wish you a good day! Kind regards, Resurs / Vilma
Very personal bank and good personal…
Very personal bank and good personal service
March 4, 2023
Unprompted review
Reply from Resurs Sverige
Hi Lena! I am happy to hear that you are satisfied with our service, we appreciate your feedback. Have a nice day! Kindly regards, Resurs / Vilma
I'm hysterically trying to find out how…
I'm hysterically trying to find out how pay some bills, since I'm short of money after Christmas and New Year.
Impossible to find where in the website you do that. By accident I happened to get to the right section.
Well, then not every accountnumber is accepted and also said that the amount were higher than I had, even though I know I have enough money there.
January 20, 2023
Unprompted review
Reply from Resurs Sverige
Hi Ingela! I am sorry that you experiencing what you describe. If you mean that you want to pay other bills with your card you can do that under the tab "betala räkningar med mitt kort". We appreciates your feedback, if you have further thoughts please send us an email at help@resurs.se. Kindly regards, Resurs / Vilma
Very high interest rates
Very high interest rates, increased my loan amount and telling me it's a company policy. Very poor thing to do and I feel like being exploited
October 31, 2022
Unprompted review
Reply from Resurs Sverige
Hello Tazdik! Sorry that you are experiencing this with us. This year the stately national interest rate has increase and we as a bank must act accordingly. On the positive side our interest on out savings accounts are also increasing. If you have any further questions, you are welcome to write an email to help@resurs.se. Kind regards, Resurs / Anton
0 STAR RATE
Do you have 0 star rate? That's the rate you deserve. Useless company. Never use this Resurs Bank. Not gonna recommend them.
December 3, 2022
Unprompted review
Reply from Resurs Sverige
Hi Danelle! We're interested in hearing what makes you feel this way. Is there something we can improve or that you are missing? You are most welcome to write to help@resurs.se and we will be happy to look into it. Kind regards, Resurs / Amelia
All i am happy 😊
November 28, 2022
Unprompted review
Reply from Resurs Sverige
Hi Mudseer! I am glad to hear that you are satisfied. Have a nice day! Best regards, Resurs / Vilma
If they had reconnected after a year or…
If they had reconnected after a year or two, to give us a better deal, I’d stayed, Cos they see and know, by parameters that I’m a great customer and never failed a payment.
October 21, 2022
Unprompted review
Reply from Resurs Sverige
Hello Sandra! I don't really understand what you mean. We always try to give our customers the opportunity to take part in our offers. If there is something specific you have in mind, you can email help@resurs.se and we can help you. Kind regards, Resurs / Anton
Good service
October 7, 2022
Unprompted review
Reply from Resurs Sverige
Hej Joachim! Det är så vi vill vara. Tack för ditt fina omdöme. Vänliga hälsningar, Resurs / Amelia
Reply from Resurs Sverige
Hello Jan! We love hearing it. Glad to hear you are satisfied and thank you for your nice review. Kind regards, Resurs / Amelia
Reply from Resurs Sverige
Hi Amadou! Thank you for your nice review and comment. Kind regards, Resurs / Amelia
Reursbank are trustworthy
Reursbank are trustworthy, full of integrity in theire handling of you as person and customer.
September 5, 2022
Unprompted review
Reply from Resurs Sverige
Hi Göran! So happy for this review you gaved us! I hope that you will be happy with us in the future as well! Kind regards, Resurs/ Binela
Bra service:)
September 3, 2022
Unprompted review
Reply from Resurs Sverige
Hej! Vad glada vi blir över din recension! Härligt att höra att du är nöjd med oss! Vänliga hälsningar, Resurs/ Binela
They are a SCAM!
I bought a bed for my new apartment in October 2020, I was going to pay the full amount right away, but Sova offered me a 36 month payment plan with 0% interest.
I decided to take it since I would have more buffer to purchase other furniture for the apartment. It was way suitable in my finance and I started paying way above the monthly required payment to not occur interest rates.
Then out of the blue their app changed, I haven't received any notice of payments and the nightmare began. Charge over charges and fees for delay, still I kept the payments despite their awful communication.
Of course they have a lawful way to charge me what they have charged me, but what is unfair in the lack of clarity and all the admin fees they charge you right and left, not to count of how unclear their website is when it regards to my payments.
I have calculated through my bank statements that I already paid 26Ksek out of 30.6Ksek 16 months ahead of the plan and what was supposed to be a remaining saldo of 4000sek is still 10000sek.
What was supposed to be a monthly payment of 849 sek/month now is more than 2000sek. HOW CAN I PAY MORE THAN IT'S SUPPOSED AND STILL MY DEBT INCREASES? I'm sure there's nothing illegal, but is absolutely unclear DARK UX they use to make you pay more! DON'T EVER USE THEM!!!!!!!!!!!!
August 30, 2022
Unprompted review
Reply from Resurs Sverige
Hi Lucas! It is very sad to hear that you had a bad experience with us. Our aim is to be easy and clear so that you as a customer can keep track of your installments with ease. After reading about this, I would like to ask you to send an email to help@resurs.se so that we can review your case and help you resolve this. Kind regards, Resurs / Amelia
Everything was done so quick
Everything was done so quick, I couldn't believe it.
July 29, 2022
Unprompted review
Reply from Resurs Sverige
Hi Jeff! We are pleased that you were satisfied with your experience. Kind regards, Resurs / Amelia
Reply from Resurs Sverige
Hi Prosper! Thank you for your review! Best regards, Resurs / Linus
Was contacted by customer support
Was contacted by customer support, seller was quite nice and importantly introduced himself correctly so I knew it was an official caller unlike all the other spammers
July 21, 2022
Unprompted review
Reply from Resurs Sverige
Hi! Thanks for your review, this makes us happy! Best regards, Resurs /Binela
Quick service and excellent customer…
Quick service and excellent customer care
July 18, 2022
Unprompted review
Reply from Resurs Sverige
Hi Magi! If you only knew how glad you made us with your review! Thank you so much for taking your time to write to us! Kind regards, Resurs/ Binela
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