Retirement Homesearch Reviews 

124
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, kind, and genuinely helpful during property sales and purchases. People note that the dedicated team provides outstanding support and makes the complex selling process remarkably smooth and manageable. Some people were satisfied with the prompt, clear, and efficient communication provided throughout every single stage of the transaction. Reviewers also note how quickly everyday queries are answered, ensuring that clients always feel well-informed and fully reassured. Consumers emphasize that nothing ever feels like too much trouble for the team handling their properties.

What people talk about most

Staff

People report positive experiences with staff, highlighting a strong blend of professionalism, efficiency,... See more

Service

Customers had positive experiences with service, consistently praising the professional staff for making the... See more

Customer service

Reviewers express great satisfaction with customer service, consistently praising the staff for going above... See more

Response time

Consumers find response time to be exceptionally fast, expressing great satisfaction with the swift service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy experience from start to finish. Homesearch did not charge any more than a local estate agent would have done, and were the perfect agents to handle the sale of my late mother’s pro... See more

Company replied

Rated 5 out of 5 stars

Very nice people who are very pleasant, kind, sympathetic and helpful, they speak extremely well to a high degree, Rachel and Laura to name two. If you need to buy or sell a retirement property, this... See more

Rated 5 out of 5 stars

We were really struggling to sell my late mother's sheltered flat through a high street estate agent chain. A couple of viewings and no offers. Using Retirement Homesearch made all the difference. We... See more

Company replied

Rated 5 out of 5 stars

After a big disappointment with another estate agent I turned to Charlotte Harvey and the team at RHS . This time I was not disappointed. I had bad luck with a couple of buyers dropping out, so it... See more

Company replied


Company details

  1. Retirement Scheme Provider

Written by the company

The UK's leading retirement home specialist. Helping thousands of clients buy and sell their retirement properties for over 30 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

124 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(124)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Selling my flat

I have used Retirement Homesearch twice now, the first time was 2 years ago, I found them very efficient and helpful and they sold my flat quickly. I am using them again to sell my other flat. Mandy Bolwell has been so kind and helpful and I would recommend them every time.
Sis Marsh

August 23, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Veronica, thank you for choosing Retirement Homesearch to sell your last two properties. It's lovely to hear that you've found us efficient, helpful and that you would recommend us to others. Wishing you all the best!

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Rated 5 out of 5 stars

Making it easy for me

I have been trying to sell my Aunts flat for her, as she is sadly in a care home. This has been going on for over a year. I have had the usual problems with buyers dropping out and the chain breaking down.

Carla and Millie have made my journey easy and guided me through the process in a very promptly. They have always been quick to answer any questions I have had.

Thanks you both ladies.
Best wishes. Alan (Sussex)

August 23, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Alan, thank you for taking the time to leave a review for Carla and Millie. We're thrilled that they made the process of selling your aunt's flat an easier one. If you have any other questions, please do not hesitate to get in touch.

Rated 5 out of 5 stars

A new chapter

A new chapter. From start to finish, everything went smoothly. Always someone at the end of the phone for guidance with the whole process.

August 23, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Caroline, we really appreciate you taking the time to leave a review and wish you all the best for the future!

Rated 5 out of 5 stars

Mandy Bolwell superb

Professional,organised, efficient, driven and committed. 5 words and 5 stars to describe Mandy Bolwell, a superb ambassador for the brand of retirement homesearch. Very highly recommended.

August 22, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi there, thank you for sharing your experience with Mandy. It's lovely to hear that you consider her as a brand ambassador for us. Wishing you all the best!

Rated 5 out of 5 stars

Efficient &Friendly !

Charlotte and Kalise were really organised and really friendly in assisting me in purchasing a retirement apartment for my father. A pleasure to deal with!

August 13, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Gary, thank you for sharing your experience with Charlotte and Kalise. We're delighted to hear that that assisted you in the purchase of a retirement home for your Father and were a pleasure to deal with. If you have any other queries, please do not hesitate to let them know. Best wishes!

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Rated 5 out of 5 stars

Regular communication regarding sales…

Regular communication regarding sales progress.
Good support throughout.

Charlotte Harvey did a great job

August 20, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Danny, we really appreciate your review and letting us know that Charlotte has been supportive throughout the sales process. If you have any other queries, please do let us know.

Rated 5 out of 5 stars

Retirement Homesearch the best way to advertise your retirement property

Retirement Homesearch have been very good at getting people to see the property.

The on line feedback system is excellent and the summary of intetest is very helpful.

August 20, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Viv, thank you for your feedback. It's lovely to hear that you've found our online feedback system helpful and you've had interest in your property. Should you have any questions, please let us know.

Rated 5 out of 5 stars

Friendly

Friendly, and helpful customer service, contacting them was easy and follow-up to enquiries dealt with promptly.
A reliable service that I could trust.
I would recommend them to anyone.

July 15, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Teresa, thank you for your positive review. We're delighted to read that you found it easy to contact us and you would recommend us to others. Wishing you all the best!

Rated 4 out of 5 stars

Procedure of Sale

Mandy Abbott was informative about the sale procedure and gave advice on what needed to be done.
The flat was on the market swiftly.
Any correspondence was dealt with quickly.

August 16, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Michael, thank you for sharing your experience with Mandy. We're happy to hear that we were able to bring your property to the market swiftly and you were kept informed throughout the process. If you need anything else, please do let us know.

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Rated 5 out of 5 stars

Rachel has always been very informative…

Rachel has always been very informative and polite.

August 14, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Jennifer, thank you for sharing your experience with Rachel. We're happy to hear it's been a positive one. If you need anything else, please do reach out to Rachel and the team.

Rated 5 out of 5 stars

Although the journey to sell my home…

Although the journey to sell my home has only begun, Rachel (property consultant) has been a gentle and consistent support - offering appropriate advice, guidance and quick response to my queries.
I greatly appreciate the service I have received so far, and feel more comfortable of a positive outcome than I did when I decided to work with Retirement Home Search.

August 6, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Jax, thank you for taking the time to leave a review for Rachel and choosing us to assist you with the sale of your home. If you have any further questions, please do let us know. Best wishes!

Rated 5 out of 5 stars

Good Service from Retirement Home Search

In what was a very stressful process with other agents & solicitors, Charlotte Harvey was the only person who communicated well & was very helpful & showed true empathy.

July 31, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Richard, thank you for sharing your experience with Charlotte. Empathy is always at the heart of what we do and we're happy to see that this was felt throughout the process. Please do let us know if you need anything else.

Rated 5 out of 5 stars

Mandy has been great….

Mandy has been great is helping me with the sale of my aunts property.

She is professional and always returns calls and responds to emails in a timely manner.

Thanks Mandy for all your help in making the process of selling a property rather painless.

August 1, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Stuart, thank you for sharing your experience with Mandy. We're delighted to hear that she's made the process of selling your aunt's property a little easier. Should you need anything else, please feel free to reach out to us. Wishing you all the best!

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Rated 5 out of 5 stars

Rachel Hazell - very professional service

Rachel Hazell has been very helpful and replied to messages I left on her answer 'phone, promptly, after completing the call she was on. She has been swift to return calls and send information via e-mail, from my 1st enquiry, to make an appointment to view - to the sellers agreeing to my offer. Thank you Rachel x

July 29, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi there, thank you for sharing your experience with Rachel. We're happy to hear that she was swift to return calls and guide you through the process up to your offer being accepted. Should you need anything else, please feel free to get back in touch. Wishing you all the best!

Rated 5 out of 5 stars

Charlotte was quick to respond & resolve queries!

Charlotte has always got back to us quickly when we’ve had questions & helped things run smoothly. She’s friendly & put us at ease during the selling process. Great experience.

July 22, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Cheryle, thank you for your review and sharing your experience with Charlotte. If you need anything else, please let us know. Best wishes!

Rated 5 out of 5 stars

Flat sold quickly and cost very reasonable

Thank you Retirement Homesearch especially Charlotte Harvey who could not have been more helpful.
Our late mum`s flat had been on the market with local estate agents for nearly two years. With Retirement Homesearch it was then sold very quickly and just under the cost quoted locally. Very well done. Would recommend without hesitation.

July 18, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Jon, thank you for providing us with this feedback. We're delighted to hear that Charlotte and the team helped finalise the sale of your late mum's property. Should you need anything in the future, please do let us know and we'll be happy to help. Wishing you all the best!

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Rated 5 out of 5 stars

Reccommend this nationwide agency…

Reccommend this nationwide agency specialising in retirement homes. Throughout my sale I found staff knowledgable, keen and willing to take fast action, reassuring along the way with advice and guidance. The agent I worked with, Rachel Hazell, was the perfect balance of professional and friendly, made things run smoothly

May 15, 2024
Unprompted review
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Reply from Retirement Homesearch

Hi Saskia, thank you for sharing your experience with Rachel and the team. We're happy to hear that everything ran smoothly and you experienced a professional service throughout the process. Should you need anything else, please do reach out to us. Wishing you all the best!

Rated 5 out of 5 stars

Excellent service from Charlotte Harvey at Retirement Homesearch.

Charlotte Harvey has been extremely helpful throughout the process of our sale. She is always very kind and will go out of her way to help and advise in any way concerning any aspect of our sale. She is very experienced and knowledgeable and has been able to reassure us and guide us with every stage of the process. Thank you for an excellent service.

May 1, 2024
Unprompted review
Retirement Homesearch logo

Reply from Retirement Homesearch

Hi Jan, thank you for sharing your experience with Charlotte. We're delighted to hear that she's been helpful throughout your sale and has given you sound advice where needed. If you need anything else, please do let us know. Best wishes!

Rated 5 out of 5 stars

Rachel Hazell and her team are…

Rachel Hazell and her team are particularly friendly, helpful, efficient and above all professional. I cannot commend them enough for their outstanding service and commitment to Customer satisfaction. They are also super polite & helpful. Well done team, you should be very proud.

April 9, 2024
Unprompted review
Retirement Homesearch logo

Reply from Retirement Homesearch

Hi Morgan, thank you for your glowing review. We're thrilled to hear that you had such a positive experience with Rachel and the team. Please do let us know if you need anything else and we'll be happy to help!

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