Reverb Reviews 8,491

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products they receive, often finding items in excellent condition and as described. Many appreciate the well-designed and easy-to-navigate website, which makes finding specific items and exploring equipment a smooth process. The overall user experience is frequently highlighted as positive, with people finding the platform efficient for buying and selling music gear. However, some people were dissatisfied with the pricing structure, noting that the advertised fees can be misleading due to additional charges, making the total cost higher than expected. Some reviewers also mentioned issues with customer service, citing difficulties in reporting sellers or resolving disputes, and feeling that the company did not always stand behind its transactions.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Many customers are delighted with... See more

Website

Clients share positive opinions on the website, with many praising its ease of use for buying and selling... See more

Price

People report ambiguous experiences with price. Many customers praise the platform for offering great deals,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Service

Users describe ambiguous interactions with service. While some customers praise the supportive and caring... See more

Reviews shaping this summary

Rated 4 out of 5 stars

For the most part, Reverb sellers and buyers know instruments and gear, so they try to be accurate. However, in my opinion too much misinformation is allowed to be posted as fact in listing descriptio... See more

Rated 4 out of 5 stars

Reverb is solid. It's a good platform for buying and selling music gear. Good, not great. As a seller, the good is that the negotiated shipping prices make it reasonable to get gear to a buyer easily... See more

Rated 5 out of 5 stars

Reverb is not only the best and most accurate source for buying and selling, ya'll make the experience great for both buyers and sellers. Also, Reverb is super safe and consistent with customer servi... See more

Rated 5 out of 5 stars

ProAudioStar - The seller I bought from. My first time on Reverb I was looking for some budget monitors came across a pair or JBL 305's at an amazing price. Shipped the next day had them in 3 days,... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Reverb is where musicians go to buy and sell new, used, vintage and handmade music gear. When Reverb launched in 2013, it was founded on the principle that buying and selling musical instruments should be easy and affordable. Since then we’ve become a thriving community that connects millions of people around the world to the gear and the inspiration needed to make music. From beginner musicians to collectors, mom-and-pop shops to large retailers, and popular manufacturers to boutique builders and luthiers, millions of buyers and sellers use the site and app. You might even run into some of your favorite rock stars on Reverb!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Have to say, this is for the community as much as the company

Have to say, this review is just as much for the Reverb community as it is for Reverb itself. I've had a good number of transactions and most have gone extremely well. The ones that didn't were handled quickly, comprehensively and I was still very satisfied. Regardless, five stars for all. When you can trust an international group of sellers and buyers over a Facebook Marketplace or OfferUp you KNOW Reverb is doing it right.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great. I have noticed several more low low offers early on a listing lately. Less than 50%?!?
Are these scammers or just hopeful negotiators?
What is your experience?

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

They wanted my tax information after…

They wanted my tax information after the sale...I told them I'm 72 years old on Social Security and don't make enough to have to file taxes. They told me to consult a tax professional...to much runaround....I canceled the sale and cancelled my reverb account...

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

So far, very happy with Reverb. Products purchased have been for the most part perfect. Shipping and communication is very good. I had one issue with some banjo picks being too small, Reverb refunded my money right off the bat. No complaints here, what so ever.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a guitar brand FGN model.

I bought a guitar brand FGN model like a Fender Stratocaster, extremely well build, one of the best guitars I ever bought, about half the price for an original Fender Stratocaster, I think there are even better than a Fender. Delivery went fast and the guitar was good packed, there was a gigbag with it also very good. I would give them 10 stars if that would be possible.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

The website and its lack of real…

The website and its lack of real support is the worst I've ever experienced and the worst I can imagine. I'm in the process of a purchase, got an email to check my message from the seller, but -impossible to get to that f-ing msg!

Live chat doesn't exist. It's a joke

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love using reverb

I love using reverb. I never go to buy new pedals because I can find a great quality used pedal for so much cheaper. The sellers are also very genuine and I have never had any trouble with shipping or receiving items. I love reverb and the value I can get from it.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam site 😠 they take your…

This is a scam site 😠 they take your money and expect you to pay more in shipping then when you don't want to pay extra they charge a load of illegal fees, never heard of a Restocking fee ever, super stressful and horrible customer service DONT BUY FROM THIS SITE especially not outside of the UK

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced gear with hidden charges for…

Overpriced gear with hidden charges for sellers outside of the United States. Instead of buyers in the USA being charged with Trumps tariffs (like they should be) the put it on the seller outside the USA. This is unlawful. Now the require you to have a PayPal account to sell as well. Bollocks. Im going to market place.

PS the search engine is absolutely shite.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great platform

Great platform to conduct business on, trustworthy and reliable, so far I have purchased 4 guitars on Reverb and have had no issues or regrets. Thanks Reverb for having everyone’s back!

April 27, 2026
Unprompted review

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