Revibe Reviews 

5,906
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,542 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and like-new condition of the devices they receive, often exceeding expectations. Many people are also impressed with the fast and timely delivery, alongside helpful and professional customer service. However, some customers noted issues with delivery delays or problems with tracking their orders. A few others also experienced unresponsive customer service or difficulty resolving problems. Additionally, some reviewers mentioned receiving products that were either faulty or did not match the advertised condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, with many praising devices as being... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent condition of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers expressing satisfaction with... See more

Service

People report ambiguous experiences with service, with many customers expressing satisfaction, citing good... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice device. And good budget friendly price too but only the negative thing I notice that charger cable was not original that cable damaged after one month that is the only one negative I noticed othe... See more

Company replied

Rated 4 out of 5 stars

This was my first time buying something from revibe and I've realized not all the reviews are going to be positive I'm happy with my purchase and the delivery was on time the iphone came out... See more

Company replied

Rated 4 out of 5 stars

I was not aware of the import clearance permit was required, and was not told that by Revibe, so my buying process prolonged and I only received my device after 3+ weeks. Otherwise, I love the product... See more

Company replied

Rated 5 out of 5 stars

The purchase experience is simple and easy. Plus the deals are unbeatable truly. Not only are the listed prices already at a low price but REVIBE also offers R500 OFF coupons and R800 cashback to spen... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(5,906)

1,673 reviews in the last 12 months

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Rated 1 out of 5 stars

Refurbished iPhone with faulty battery and missing eSIM, claim rejected without inspection

I purchased a refurbished iPhone 14 Pro Max from Revibe, expecting a device that matched the quality and features advertised. Unfortunately, my experience has been disappointing.

First, the eSIM facility: a standard feature for this model was not available, and despite raising this directly, Revibe has not provided any terms and conditions to justify its absence.

Second, the battery does not hold a charge for a full day of normal use, even though the battery health indicator shows 100%. This raises serious questions about the accuracy of their quality checks before resale.

When I raised a claim regarding these issues, it was rejected based solely on submitted screenshots, without any physical inspection of the device. I requested an inspection to properly assess the hardware fault, but this was not offered.

Overall, the resolution process felt dismissive rather than genuinely investigative. I would recommend potential buyers thoroughly verify device functionality immediately after purchase and be prepared to push for proper inspections if issues arise.

July 9, 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Sam,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously, and our team is currently investigating your case to better understand what happened.

We appreciate your patience while we complete our review. As soon as we have an update or require any additional information, we will contact you promptly.

Thank you for your understanding.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

Good Price

Good Price
Fast Delivery
My product is really good I love my new laptop thank you revibe

July 7, 2026
Unprompted review
Revibe logo

Reply from Revibe

We’re grateful for your Revibe review. Thanks for choosing Revibe!

Rated 1 out of 5 stars

They are a complete disgrace.

They are a complete disgrace.

Their behaviour is abusive, irresponsible, and totally unacceptable. They take customers’ money, sell defective and unsafe products, and then hide behind slow, useless support instead of solving the problem.

I bought a MacBook Pro from them and the laptop arrived completely dirty, locked with a password, and still linked to another owner. This means the device could potentially be remotely accessed, controlled, or managed by someone else. This is not a normal technical problem. This is a serious security risk, and a laptop in that condition should never be sold.

Even worse, their support took one full week just to provide the password. After many emails, their replies were always late, vague, incompetent, and completely useless. They ignored the evidence we sent and refused to properly address the main issue: they are selling devices that clearly have not been correctly checked, cleaned, reset, or prepared before delivery.

We also paid extra for warranty, which makes the situation even more insulting. After 20 days, we still do not have a working laptop, we still do not have a proper solution, and we still do not have our money refunded.

This company shows no respect for clients, no respect for the money paid, and no responsibility for the damage caused by their negligence. Their customer support is a failure, their quality control is a failure, and their business behaviour is shameful.

Do not buy from them. This was one of the worst customer experiences I have ever had.

July 9, 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Lara,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously, and our team is currently investigating your case to better understand what happened.

We appreciate your patience while we complete our review. As soon as we have an update or require any additional information, we will contact you promptly.

Thank you for your understanding.

Best regards,
Revibe | Customer Experience Team

Rated 1 out of 5 stars

I rise a claim regarding my device…

I rise a claim regarding my device because it was not working so I logged a refund on the 20 of may 2026 till today I got no responsed when I tried to call them they kept on giving me empty promises until today since may till now I didn't get my refund revibe is totally failing me I feel like im being scammed

June 18, 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Dimpho,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously, and our team is currently investigating your case to better understand what happened.

We appreciate your patience while we complete our review. As soon as we have an update or require any additional information, we will contact you promptly.

Thank you for your understanding.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

I’m so happy.

I’m so happy.
Good quality phone.
Good service and speedy delivery.

July 8, 2026
Unprompted review
Revibe logo

Reply from Revibe

We appreciate you sharing this Revibe review. Glad you had a great experience!

Rated 1 out of 5 stars

Hey I write this review regarding this…

Hey I write this review regarding this website that they have damaged phone I already wrote a review but this the second one because they are liers and they said they have one year warranty. I have tried to contact their support they don’t reply me and when I started to send emails I been blocked . Now I have shared the order number in the previous review however they said they don’t have this order , now they are trying to run away from their responsibility of selling me a damage phone around 3000 aed iPhone 15 pro max but I choose the excellent condition but they send me the lowest bottom line condition and it was through Tamara , now I have a problem with this agency of shop now and pay later , am paying installment for a damaged phone .

May 4, 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Noor,

We're sorry to hear about your concerns.

We'd like to clarify that we attempted to contact you by phone today, but unfortunately there was no answer. We have also sent an email to the email address you shared here.

However, we would like to point out that we have not received any previous communication from that email address, and the registered name associated with it is not Noor. If this is indeed your order and the correct email address, we kindly ask that you reply to our email so we can verify your details and assist you further.

Please note that review platforms are intended for sharing feedback, not for ongoing case discussions and certainly not a chat room. Responding through email will allow us to investigate your case properly and provide the assistance you need.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

I am Very satisfied

I am Very satisfied, good quality and no scratch, it’s Like a new device...

June 29, 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.

Rated 5 out of 5 stars

Good device

July 8, 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.

Rated 1 out of 5 stars

Paid for excellent got a 92% battery.

So I wrote a Trustpilot review about import from Dubai into Thailand on July 01.

Shortly afterwards I found the battery at 92%, I paid for 'excellent' and its suposed to be 95%. Only 3% difference, but this means the phone was never quality checked, you would think the battery condition would be the first on the list to check. Every response I get to my complaints is answered by a different rep who does not know the history. Frustrating. I dont want to return it as I read a few people have problems with refunds. Never again. Revibe do not respond to me I have better things to do.

July 1, 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Jody,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously, and our team is currently investigating your case to better understand what happened.

We appreciate your patience while we complete our review. As soon as we have an update or require any additional information, we will contact you promptly.

Thank you for your understanding.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

I urgently needed a laptop and revibe…

I urgently needed a laptop and revibe delivered. Quality product in good working order. Was astounded by the speed of delivery considering the item was shipped from Dubai !! I will definitely come back to revibe for future purchases

July 6, 2026
Unprompted review
Revibe logo

Reply from Revibe

Our team is buzzing after reading your Revibe review — thank you! We'll keep working hard to deliver this level of experience every time.

Rated 5 out of 5 stars

Good quality and good service

Good quality and good service

July 8, 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for the wonderful Revibe review! We're always adding fresh finds from our suppliers, so there's plenty more to discover.

Rated 4 out of 5 stars

This was my first time buying something…

This was my first time buying something from revibe and I've realized not all the reviews are going to be positive

I'm happy with my purchase and the delivery was on time the iphone came out new I was amazed

I bought the phone via payjustnow cause i didn't trust revibe but they proved me wrong and I'm happy with my purchase

Not everyone is going to be happy on the reviews but the company is legit

July 7, 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for sharing your Revibe review. We’re happy you had a great experience.

Rated 1 out of 5 stars

Disappointed

I purchased an iphone 13 mini excellent condition 04/06/26, unfortunately I saw people's reviews on TikTok after the I had placed my order. But I stayed calm and hoped for the best, well my phone was finally delivered on the 17/06/26. The phone was good, working well no scratches but after 3 weeks 06/07/26 it showed a message "battery unrecognized, something unknown part " then it stopped charging. It doesn’t go beyond 1% when I charge it and unfortunately I cannot return the device because I've passed the 10 day policy. I will try to check I they can fix it for me but for now I'm disappointed and I would honestly not recommend someone to purchase a device from revibe. Maybe revibe should also consider extending their return policy to at least 20 day

July 6, 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Thobekile,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously, and our team is currently investigating your case to better understand what happened.

We appreciate your patience while we complete our review. As soon as we have an update or require any additional information, we will contact you promptly.

Thank you for your understanding.

Best regards,
Revibe | Customer Experience Team

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