Revolutionworks Reviews 

115
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Bought a Whippet E-Bike 2 1/2 years ago, and found it very good, BUT it has since developed a major fault, the motor does not engage at all, and the company have dropped their cycle customers like a h... See more

Company replied

Rated 1 out of 5 stars

I’m at the end of my tether with this company. I paid £2000 for an eBike which worked for about a year. I paid for repairs and the bike has been back and forth to them multiple times as it works for a... See more

Company replied

Rated 5 out of 5 stars

I am the proud owner of the new Whippet ebike. Well engineered & thoughtfully designed. Rides well, lightweight, comfortable, excellent battery range. 3 levels of power for headwinds..hills.etc, all... See more

Rated 5 out of 5 stars

Took delivery of a Whippet e-bike10 October 22. Found the set-up easy to do with the clear instructions. The bike is a delight to ride and the power settings easy to operate on the move, including 'no... See more

Company replied

Company details

  1. Bicycle Store

Written by the company

Revolutionworks is committed to providing beautifully designed and engineered solutions to address the mobility and environmental crisis. Based in Bristol, England, we are a team of passionate cyclists, who combine their love of the bike with excellent engineering skills and the desire to improve our environment.


Contact info

3.5

Average

TrustScore 3.5 out of 5

115 reviews

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3.5

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(115)

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Rated 1 out of 5 stars

Bike broke after a year and they can’t repair it

I’m at the end of my tether with this company. I paid £2000 for an eBike which worked for about a year. I paid for repairs and the bike has been back and forth to them multiple times as it works for a few days / weeks and then breaks again. I’ve been waiting now for three months for an email from them, despite sending reminders I have heard nothing. I really didn’t want to leave a poor review for a local company like this but they are totally ignoring my requests for help or a refund on the money I have spent on repairs that have not worked. I don’t know what else to do as I have a useless bike that no one can repair.

June 20, 2024
Unprompted review
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Reply from Revolutionworks

Hi Mary, We're very sorry to hear about the frustration and difficulties that you've experienced. To clarify, the eBike in question was made and supplied to you by another company which is no longer in existence. So any issues that you have are with that company, which unfortunately, of course, you cannot pursue. Despite this we have tried to assist you several times and offered you our ebike system as an alternative solution and we await your reply as to whether you would like to take up this offer. Please contact us directly to confirm what you would like to do.

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Rated 1 out of 5 stars

E bike dead after 2 years, no service

Bought a Whippet E-Bike 2 1/2 years ago, and found it very good, BUT it has since developed a major fault, the motor does not engage at all, and the company have dropped their cycle customers like a hot coal. I'm not expecting warranty cover at this point but some acknowledgement that this is their product, and a bit of cooperation with dealers would show some respect for customers. I imagine that a canal boat with no power would be worse

June 13, 2024
Unprompted review
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Reply from Revolutionworks

Hi Mike, We apologise for any inconvenience caused. We have now ceased production of the Whippet eBike, but we continue to support repairs wherever we can. We have not received any contact regarding your bike. Please reach out to us directly on hello@revolutionworks.com so that we can assist you further with resolving the issue.

Rated 2 out of 5 stars

Bike keeps malfunctioning and repair service moves at glacial speed

Bought a Whippet just over a year ago and had to take it back 3 times with various issues. Every time I had to hand it in, it's taken them several weeks to get it fixed. Now it's broken again (motor not kicking in anymore), and it's been back with them for over 2 weeks. They are slow to respond and I still have no idea what's going on and when I can expect it back. Such a waste of time and money! Take your custom elsewhere.

January 22, 2024
Unprompted review
Rated 2 out of 5 stars

Bought a kit last year but had constant issues

Bought a kit last year but had constant problems with it cutting in and out. Last email I sent was ignored so the bike has been garaged all winter. MIght work for some but it was a very flakey experience for me tbh.

May 22, 2022
Unprompted review
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Reply from Revolutionworks

Hello John, We're sorry, but we cannot find any email from you that we haven't responded to.

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Rated 5 out of 5 stars

REVOS E-BIKE KIT A GREAT HELP!

Fitted a Revos e-bike unit to my cherished Rohloff- geared Ridgeback Ti and found it both effective and easy to live with, although I only managed 17 miles with battery assistance, when Revos' headline figure is 25 miles! However, considering it was quite cold and my route was hilly, I consider this reasonable and will have a spare battery stowed ready to swap over the next time on this course! Overall I'm very impressed and have no hesitation recommending this kit to other - shall we say "more mature" - cyclists wanting that bit of extra help! REVOS: A GREAT LOCAL COMPANY MARKETING AN EFFECTIVE E-BIKE CONVERSION KIT AT A REASONABLE PRICE!!

February 14, 2023
Unprompted review
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Reply from Revolutionworks

Hi Alan, Thank you so much for your kind review. You're right, us more mature cyclists need all the help that we can get!

Rated 5 out of 5 stars

Very easy to fit and works incredibly…

Very easy to fit and works incredibly well.
I fitted it on a heavy utility Elephant bike and I weigh over 90kg but it still easily got me up a hill back from town with my shopping.
Very easy to use.
I'm really impressed.

January 16, 2023
Rated 1 out of 5 stars

The motor part does not match the…

The motor part does not match the thickness of the seat post.
Never been able to use.

December 27, 2022
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Reply from Revolutionworks

Please send us the diameter of your seat post as we have adapters for non standard sizes and we will send you one.

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Rated 5 out of 5 stars

Whippet e-bike

Took delivery of a Whippet e-bike10 October 22. Found the set-up easy to do with the clear instructions. The bike is a delight to ride and the power settings easy to operate on the move, including 'no assist' on downhill sections. Looks and rides like a true road bike with none of the heavy stuff you don't need - like suspension forks. Great value too!

November 16, 2022
Unprompted review
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Reply from Revolutionworks

Hi Mike, that's great, thank you very much for taking the time to leave a review, we hope you have many great rides on your Whippet!

Rated 5 out of 5 stars

Fantastic!

When I ordered the kit, I was emailed for photos of my bike. The kit came a few days later. It was easy to set up on my Marin Fairfax, and the set up video was really helpful. I made a few mistakes on the way but nothing that couldn't be rectified. I'm 64, don't know the first thing about bike mechanism but if I can do it, anyone can. Final test and it's perfect. You can really feel the assist kick in. I live in a hilly area and use the bike to commute to work, so I'm really looking forward to trying it properly.

October 24, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing!!! Get on board people

Amazing!!!. Love it! Still get a work out. The product is well built. Love the fact that there are only three main components which leads to less clutter on my canondale bad boy 1. Gives enough power to assist you up hills whilst keeping you fit at the same time. Cycling is now much more fun.

October 10, 2022
Rated 4 out of 5 stars

Great bike, well worth it

I actually drove down to Bristol to try the bike before buying, was well worth the drive and made the purchase. I think the guy who helped me was called Hugo and he was very informative and helpful. I’ve only been out on the bike for a couple of rides but found it brilliant. It’s also more like an ordinary bike as in it doesn’t look quirky and it’s easy to ride without a battery too as it’s not heavy. The only minor gripe I have is with the wheel guards that I have found a bit flimsy and still struggling to work out how to fit the front one. And also would have liked to know when it was being delivered and given an option for a delivery date as the carrier gave me three different dates it was supposed to have been delivered with it only arriving on the last date. (first world problem I know) Pleased with the purchase though and would recommend 👍

September 28, 2022
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Rated 1 out of 5 stars

My ebike kit lasted for about 2years…

My ebike kit lasted for about 2years and now has ceased to function at all. I contacted revolutionworks and they suggested I check the battery voltage which I did it was within the manufacture lin
limits. I have sent several emails to management regarding this issue and to this day have been totally ignored.. I wouldn’t recommend this product and don’t know how they operate their business just discusting attitude to their customers. Don’t buy…..from them.

July 15, 2022
Unprompted review
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Reply from Revolutionworks

Hi John, We're really sorry that we didn't see your two emails when you sent them The truth is that you sent them to someone who was on holiday at the time and they weren't picked up. We have now emailed you to respond to your concerns and look forward to hearing from you soon.

Rated 5 out of 5 stars

A.MAZING

A.MAZING! This made riding soooo much fun! Assistance while still in full control- I felt like I’d been for a ride but without the sweat 😊

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Revos kit on Trek bike

I’ve had a Revos kit on my Trek bike for over a year and it’s been excellent. I live in a hilly area and it has made cycling a pleasure, especially up those hills. You still get a workout but you get more for it. It’s easy to fit, quiet, unobtrusive, minimal tyre wear, lightweight and very well engineered. Battery lasts over 30km but that includes about 200m+ of climbs; fairly easy But fiddle to disconnect drive and pedal normally. Biggest drawback for me is when it’s wet, not the grip but water spraying from the drive onto the bike and me despite having mudguard - you have to cut a gap for the drive obviously. Issue with battery fixed by excellent after sales people.

September 11, 2022
Unprompted review
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Reply from Revolutionworks

Hi Roger, Thanks very much for the review, we're really pleased that you are getting good use out of your Revos, we wish you many more enjoyable trips!

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