Reward Mobile Reviews 

194
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... See more

Company replied

Rated 5 out of 5 stars

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... See more

Company replied

Rated 2 out of 5 stars

How to create the most annoying bad website to lose potential customers. I knew exactly what i wanted but this dire site will frustrate the hell out of you to the point you just give in. Links don't m... See more

Company replied

Company details

  1. Cell Phone Store

Written by the company

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.3

All reviews

(194)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service.

Really happy with the service from Reward mobile. Straight forward, fast delivery, and happy with what I ordered and what I received. Would happily use this service again in the future.

June 3, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for your review.

We are pleased you are happy with our service.

Kind regards

Reward Service

Rated 5 out of 5 stars

I had never heard of reward mobile…

I had never heard of reward mobile before,,oddly enough you need to basically be some sort of government worker ,NHS , education ,ect, I got a fantastic deal on a Google pixel 8 pro with 100gb EE contract for 33 quid per month,very straight forward online to order, 3 days later it arrived in northern Ireland ,popped the SIM in and half a day later I was up and running , so overall a fantastic services. Beats the likes of ID mobile hands down ,♥️

May 30, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind Regards

Reward Service

Rated 5 out of 5 stars

amazing service

Always have a great experience with reward mobile! They helped find the perfect mobile for my mum a few months ago. And then today when I had an issue with the handset, I got an instant reply on the live chat feature from Casey, who then went on to help me solve my problem instantly and find the perfect solution with no hassle! I couldn’t recommend Casey and the team enough.

May 30, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave 5* review.

We will pass the feedback onto Casey and the team.

Thank you

Reward Service

Rated 5 out of 5 stars

Fast & easy service would highly…

Fast & easy service would highly recommend

May 15, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

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Rated 5 out of 5 stars

Cheapest I've found

Cheapest I've found. I rang up EE after finding a great deal on Reward Mobile with EE as the network provider and they wanted to see if they could match it, however as soon as I said the price etc. they didn't even bother looking because it was that low in price they knew they wouldn't even be able to match it never mind beat it. Fast and easy to order, very informative in the order process. Quick delivery!!

May 17, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

Your feedback is much apperciated.

We hope you enjoy your new product.

Kind regards

Reward Service

Rated 5 out of 5 stars

Fast delivery and everything was explained in full.

I found this company very easy to deal with, everything went through without any problems,it was really fast delivery i have no complaints whatsoever and I would highly recommend.

May 17, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a review.

Your feedback is much apperciated.

We hope you enjoy your new product and thanks for recommending us.

Kind regards

Reward Service

Rated 5 out of 5 stars

Great customer service

Great customer service
Fast,free delivery
Always ready to help and find solution to your complain

May 9, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for your review.

We hope you enjoy your new product.

Kind regards

Reward Service

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Rated 5 out of 5 stars

Excellent communication

Excellent communication. Real pleasure to deal with.

April 11, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thank you for taking the time to leave a review.

Kind regards

Reward Service

Rated 5 out of 5 stars

Trustworthy and got a good deal

Trustworthy and got a good deal. Very grateful they support carers through difficult times.

March 27, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thanks for taking the time to leave a 5* review.

Kind regards

Reward Service

Rated 5 out of 5 stars

Brilliant 5 stars ⭐️

I would highly recommend Reward Mobile. They not only got me on the best UK network for the cheapest price around but also provided exceptional customer service. I'll definitely be recommending them to friends, family, and colleagues. Rebecca Tomlinson's assistance was invaluable.

March 21, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thank you for leaving a review.

I will pass your feedback to Rebecca.

We are pleased you are happy with our service.

Kind regards

Reward Service

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Rated 5 out of 5 stars

Great deal on monthly phone contract

Great deal on monthly phone contract, good communucation and questions answered promptly via online chat. Happy customer and will use in the future

February 2, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for leaving a review and we hope you enjoy your new product.

Kind regards

Reward Service

Rated 2 out of 5 stars

Hopeless website

How to create the most annoying bad website to lose potential customers. I knew exactly what i wanted but this dire site will frustrate the hell out of you to the point you just give in. Links don't make sense - choose 'upgrades' takes you to God knows where. Offers seems cheap but so does the customer experience.

March 5, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Sorry to hear you are having issues.

Please email your contact details to customerservices@rewardmobile.co.uk and we will assist.

Kind regards

Reward Service

Rated 4 out of 5 stars

Good deals

The deals are good except that my phone was of it of stock after making order

February 7, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for leaving a review.

We will pass your feedback to the relevant team.

Kind regards

Reward Service

Rated 5 out of 5 stars

Great mobile provider

Great mobile provider - cheapest around. iPhone 15 for £29pm can’t go wrong

February 2, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for taking the time to leave a 5* review.

Kind regards

Reward Service

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Rated 5 out of 5 stars

So easy to use

So easy to use! A lot cheaper than direct from the website. Really quick service too.

February 8, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Thank you for leaving a 5* review.

We are pleased you are happy with the service provided.

Kind regards

Reward Service

Rated 5 out of 5 stars

I had my iPhone 15 just 2 days ago

I had my iPhone 15 just 2 days ago, I wasn't expecting it that they will grant my application because I'm not a natural born UK citizen, it takes 2 weeks to deliver my unit,I was about to cancel my order but they emailed me that my order is shipped to be deliver the next day, and it's a good experience that there are still some companies who trust someone to purchase a unit and data connection contract in an affordable price for 2,(a unit plus Internet data) and i am so thankful for this opportunity, hope we could get along for 3 yrs during contract and thank you, I'll be forever grateful..

February 2, 2024
Unprompted review
Reward Mobile logo

Reply from Reward Mobile

Hi

Thanks for leaving a review and we hope you enjoy your new product.

Kind regards

Reward Service

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