Rex MD Reviews 

5,232
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 945 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness. Many people highlight the exceptional customer service, noting that representatives are understanding, patient, and efficient in resolving concerns. The overall service provided is frequently described as excellent, with many appreciating the clear communication and personalized approach. However, some customers reported issues with orders, including receiving unwanted automatic shipments or charges for items they did not order. A few other people also felt that order processing and delivery could be slow, with products taking longer than expected to arrive.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over unexpected... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their products work, there are discounts, they deliver on time, and they guarantee success or your money/credit card charge will be returnred or credited! No other company like this on the internet... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of speaking with Kim Scanland to take care of my request. Kim was very personable, professional, and quickly resolved my issue. Kim is a true asset to your team. I do have a sugge... See more

Company replied

Rated 5 out of 5 stars

Devonte answered all of my questions in a professional manner. He was able to adjust my script and took his time to look for every eligible discount which is always greatly appreciated. Sometimes it’s... See more

Company replied

Rated 5 out of 5 stars

As I replied to the doctor - half a pill - wait two hours and no problem gaining an erection. I am 72 and never had a problem before but, at least in my first encounter in a new relationship, I was u... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Why choose Rex MD? Rex MD is a digital health clinic that’s modernized men’s healthcare on every level. As a trailblazer in telehealth — a new form of healthcare where doctors treat patients online or by phone rather than in person — Rex MD addresses a sobering reality: most men will avoid or delay seeing a doctor, especially if it’s about personal health issues affecting their confidence and relationships. Fortunately, Rex MD’s unique service model helps eliminate the mental, emotional, and logistical barriers that keep men from taking action. Rex MD has helped thousands of men get quality medical solutions quickly, conveniently, and affordably — all from the comfort and privacy of their own homes. Rex MD’s extensive catalog of prescription medications includes branded and generic ED medications like Viagra®, hair loss medications, Protaren® for pain, trazodone for insomnia, and more. To get prescription medications, patients complete a brief online questionnaire. If it’s medically appropriate, a licensed physician will prescribe the treatment that meets their needs. Men can shop on the Rex MD website for wellness products like performance Wipes, which promote longer-lasting sex, and nutritional supplements that support strength, immunity, and stamina. To protect men’s privacy, all Rex MD orders are shipped in discreet packaging directly to their door. At Rex MD, better health is about more than a single transaction. If guys have questions or concerns,Rex MD’s secure patient portal allows patients to message their doctor anytime — right from their computer or smartphone. Plus, they can request refills, modify treatment plans, and access exclusive lifetime discounts they won’t find anywhere else. It’s personal care without the hassle. With Rex MD, you’re just a few clicks away from a healthier, happier you. Visit RexMD.com to explore a range of products, supplements, and prescription medications – all prescribed by licensed clinicians and delivered discreetly to your door Contact Us (866) 294-3772 236 Fifth Avenue, Ste. 400 New York, NY 10001 The Rex MD Guarantee Rex MD takes great pride in delivering an excellent patient experience. We offer premium, science-backed over-the-counter products and prescription medications that help men live healthier, happier lives. Rex MD provides immediate access to physicians and treatments, and a fast, private delivery process so patients can receive their healthcare solutions as quickly as possible. All telehealth visits are completed by physicians who are licensed, board-certified, and located in the US. Rex MD complies with HIPAA protocol and takes the necessary precautions to keep patients’ personal information private and secure. Our secure patient portal enables patients to message with their doctor anytime and receive any additional follow-up care they may need. All generic prescription formulas are available for up to 90% less than branded medications, and wellness products are priced competitively for optimal accessibility. Rex MD can ship orders to a PO box. Finally, if an order is lost or stolen, Rex MD will do its best to replace it.


Contact info

  • 3rd Avenue 800, 10022, New York, United States

  • rexmd.com

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,232)

877 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company (Devonte is the man)

I had to update a lot of my contact info and Devonte helped with all of it. He's knowledgeable and made the process very easy. And he's a pleasure to talk to. You guys are great. Keep up the good work Rex Md.

June 24, 2026
Unprompted review
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Reply from Rex MD

We're so happy to hear you had such a positive experience! We appreciate you sharing that our team member made updating your information easy and pleasant. Thank you for your kind words!

Rex MD

Rated 5 out of 5 stars

Devonte was extremely helpful

Devonte was extremely helpful! I couldn’t asked for better customer support.

June 23, 2026
Unprompted review
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Reply from Rex MD

We're happy to hear our team provided such excellent support! We appreciate your feedback.

Rex MD

Rated 5 out of 5 stars

Devonte was my advisor and he was super…

Devonte was my advisor and he was super polite, knowledgeable, helped me with my accidental double order. We talked at length about may current medications and experience with saldinifil. His advice was worth the call in itself.

June 23, 2026
Unprompted review
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Reply from Rex MD

We're so glad to hear our team provided such knowledgeable and helpful assistance with your order and medication questions. Your positive feedback is truly appreciated.

Rex MD

Rated 5 out of 5 stars

All I can say is Devonte was respectful…

All I can say is Devonte was respectful and courteous. Devonte seemed like he enjoys what he’s doing and it showed with the way he handled my call. Thanks Devonte!

June 22, 2026
Unprompted review
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Reply from Rex MD

We're so happy to hear you had such a positive experience! We appreciate you sharing this feedback about our team's respectful and courteous service.

Rex MD

Rated 5 out of 5 stars

Devonte went out of his way to help me…

Devonte went out of his way to help me overcome an obstacle and was friendly, helpful, knowledgeable and professional

June 22, 2026
Unprompted review
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Reply from Rex MD

We're happy to hear our team went above and beyond to help you overcome an obstacle. We appreciate your kind words!

Rex MD

Rated 5 out of 5 stars

It seems like a good team to work with

It seems like a good team to work with. Caution...any order you placed, no matter the price point, with the auto renewing subscription, you will be billed at list price. I don't like this business method of theirs. You must cancel your subscription and reorder at the best price you can get. The staff is always great to work with. Real people.

June 22, 2026
Unprompted review
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Reply from Rex MD

We appreciate your valuable feedback regarding our subscription model. We understand your concerns about the auto-renewal pricing and are always looking for ways to improve our customer experience. We are glad to hear our team has been great to work with.

Rex MD

Rated 5 out of 5 stars

Interactions With Representatives

Was Very Satisfied With My Interactions With My Representative. I Enjoy Their Professional Work And Enjoy Talking With Them

June 22, 2026
Unprompted review
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Reply from Rex MD

We're happy to hear you were satisfied with your interactions. We appreciate your positive feedback regarding our professional work.

Rex MD

Rated 5 out of 5 stars

What made it great are the people that…

What made it great are the people that they have talking to you? That's what the company is doing right hiring. Those type of people

June 22, 2026
Unprompted review
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Reply from Rex MD

We are so happy to hear that our team made such a positive impression! We truly value their dedication to our customers.

Rex MD

Rated 5 out of 5 stars

Their products work

Their products work, there are discounts, they deliver on time, and they guarantee success or your money/credit card charge will be returnred or credited!
No other company like this on the internet. A win win for anyone with the culyonies to try them. I've been a client for five years. Somitimes, they even include samples. Not my most recent order, but sometimes. Gary Hendrickson/Navy veteran/Vietnam War

June 21, 2026
Unprompted review
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Reply from Rex MD

We truly appreciate your wonderful feedback and your continued loyalty over the past five years. It's fantastic to know our products, delivery, and guarantee have consistently met your expectations. Thank you for sharing your positive experience!

Rex MD

Rated 5 out of 5 stars

Thank you Devonte!

June 22, 2026
Unprompted review
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Reply from Rex MD

Thank you for your rating! If we can help with anything in the future, please let us know.

Rex MD

Rated 5 out of 5 stars

Kim from your support team is…Awesome

Kim from your support team is excellent. Very helpful,kind and supportive. She follows through with what she says until the business at hand is complete. Thanks Kim.

June 18, 2026
Unprompted review
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Reply from Rex MD

We're so glad to hear our support team provided excellent, helpful, and supportive service. We appreciate you acknowledging their dedication!

Rex MD

Rated 5 out of 5 stars

Davonte was absolutely amazing

Davonte was absolutely amazing! His expertise, knowledge and caring personality put my mind at ease! I give him five stars!!

June 18, 2026
Unprompted review
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Reply from Rex MD

We're so glad to hear our team member's expertise and caring personality put your mind at ease. Thank you for your kind words!

Rex MD

Rated 5 out of 5 stars

Well I have not yet received my order…

Well I have not yet received my order but I had the pleasure of speaking with kim concerning medical questions and I must say she was the most professional phone service contact that I have ever spoken with regarding any issue about anything . It was an absolute joy to speak with her and she is certainly an asset , thanks kim , you make my day everyday just knowing if I have an issue I can call on you , God bless have a wonderful day.!!

June 17, 2026
Unprompted review
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Reply from Rex MD

We are so glad to hear about your positive experience with our team member. It's wonderful to know that we could provide such professional and helpful service. Thank you for sharing your kind words; they truly brightened our day!

Rex MD

Rated 5 out of 5 stars

Kim was very kind and helpful

Kim was very kind and helpful. I appreciated her visit with me.

June 16, 2026
Unprompted review
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Reply from Rex MD

We're happy to hear our team was kind and helpful during your visit. We appreciate your feedback.

Rex MD

Rated 5 out of 5 stars

They make the experience painless and…

They make the experience painless and super simple. DeVonte is a great customer rep. He handled everything I wanted and had a great suggestion that I used, by the way. Overall, great experience.

February 16, 2026
Unprompted review
Rex MD logo

Reply from Rex MD

We're happy to hear that you had such a great experience! We appreciate you taking the time to share your feedback; it's wonderful that our team met your needs so effectively.

Rex MD

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