Ordered an item (#21604) in April that was shown as "in stock" on their website. Soon after, the excuses started. Delivery dates were pushed back over and over again, while the site kept claiming... See more
Company replied
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Ordered an item (#21604) in April that was shown as "in stock" on their website. Soon after, the excuses started. Delivery dates were pushed back over and over again, while the site kept claiming... See more
Company replied
Excellent First Class Service. Friendly Knowledgeable and Experienced Staff Team.I purchased an Eastman AC330e 12,string Acoustic. Perfect Setup, Packaging and Delivery and the Guitar is Awesome! The... See more
I watched Richards YouTube video about using loop pedals as a practice tool, and as a long time acoustic guitarist who plateaued a while back I thought I’d give the jam pal a whirl with my little Squ... See more
The delivery was little late but that's understandable in the current situation.There was a problem regarding colour but Sally at customer services sorted things out.The guitar wasn't an expensive... See more
We have 3500 5 star reviews on our main review platform here https://rguitars.co.uk/pages/richards-guitars-review (using Yotpo). We use Yotpo because it enables our customers to review specific products along with the service received. Sadly -we cannot pay for both systems and therefore we find, although customers are sometimes kind enough to post TWO reviews - one on our site and one here, most customers tend to only resort to posting on here when they have had a problem which is naturally distressing but unavoidable. The result is a very unfair representation of how many unhappy customers we actually have. I (Richard) am fanatical about providing a unique level of service and if anyone ever has a problem I will contact them in person to help resolve their issue. Richards Guitars provides a bespoke service for anyone requiring a quality acoustic or electric guitar. Live Help is available throughout the day and night via our website, we have a growing Youtube video library and of course you are welcome to visit in person and chat to me - Richard who has specialised in Guitar retail for 27 years - or one of my lovely team :) Every guitar sold is set up to perfection in our workshop and play tested before dispatch to ensure your guitar feels like "your" guitar on arrival and not just "a" guitar. Hope to hear from you soon.
5 Tiddington Road, Stratford Upon Avon, CV37 7AE, United Kingdom
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Fab guitar, superbly set up and great value.....
The place to buy......
You know the feeling. You go into a guitar shop and there's those fancy guitars hanging up high with locks on them so those who don't have a couple of grand burning a hole in their pocket keep their messy paws off them.
And yet Eastman provide you with such a guitar for 500 quid. And what a guitar it is.
The E1D is an absolute beast! The sustain is superb and the spruce top and Sapele back and sides put out a gorgeous woody tone that surpasses many vastly more expensive instruments. It is a wonderful guitar and Richard's in-house tech has done a fabulous job getting the action butter smooth.
I did have to wait longer than expected, but it was well worth the wait. Highly recommended.
Just received my Jam pal after a week , I did enquire whether i would need an extra lead to go between Jp and the guitar which I would have purchased at same time but told no, So more waiting.but apart from that enjoying your videos on guitar theory thanks . Regards John Goodwin.

Reply from Rguitars
Excellent from start to finish. Richard and his team are brilliant. I have had several guitars from Richards Guitars and they are very professional. My guitar arrived in Spain from the UK yesterday 14th April. Packaging was excellent and the guitar was perfect. Big thank you. Regards John
Beautiful job on the guitar only thing wrong was a knob a tad too low, but easy fix, plays amazingly, with amazing customer service, don’t think I’m ever going to buy a guitar from any other store if I can help it :))
Very professional and helpful staff, will always purchase from here when possible. Great as always
I bought a guitar sight unseen purely on the strength of Richard's enthusiasm. So glad I did, it's wonderful. Cannot speak highly enough of the service and the quality of the product.
Good service ,quality equipment, and well informed sales.
If Carlsberg did music shops.
The most amazing guitar I have ever played. Completely convinced it wouldn't have been this great from any other store. The guitar is in absolute perfect condition, superbly set-up. Shipped from UK to Spain without any inconvenience. 100% recommend Richards Guitars!
Richards Guitars has YouTube chanel reviewing the guitars they sell which is very helpful. The service was great would definitely recommend!
slight prob getting the website to understand that I would not pay at the shop. everything else good
I'm delighted with this guitar-as Richard has said, it's a "tone monster"! I found Richard to be extremely helpful and informative-he even made a 14 minute video to illustrate the differences between the G CM model and the G OM, which I found immensely helpful. As I live in N Ireland and couldn't travel to Stratford, I was totally dependent on Richard's advice and of course was somewhat nervous at the prospect of ordering a guitar I hadn't played. I'm so glad that I took the plunge, this Furch Blue series G CM is a revelation, and at about £850, it is astonishingly good value. Thanks to Richard and everyone else at Richard's Guitars for their unfailing helpfulness and courtesy at a highly stressful time for us all (the pandemic.) I hope to buy another Furch before too, and will certainly be shopping at Richard's.
After some initial hiccups due to communication over webchat/emails, Richard and team did a good job to select a guitar, expedite set up and dispatch to me; all during the hight of this pandemic.
Thanks all.
I would definitely recommend Richard guitars, I asked for his recommendation on which guitar to buy, being an absolute beginner, not convinced he understood my needs.
A electric Acoustic was recommended, which I’m sure would have been wonderful, but i didn’t want to get into amps etc. Choose an Eastman, very pleased with it. And the service provided by Richard Guitars.
The delivery was little late but that's understandable in the current
situation.There was a problem regarding colour but Sally at customer
services sorted things out.The guitar wasn't an expensive model and apart from being well out of tune the fretwork was first class the action was just right and the guitars playability very good.The tone and volume control are very responsive giving good range of sounds.
If your looking for a guitar in this price bracket £259 Iwould recommend you try out this one.
Guitar arrived perfectly set up in immaculate condition and sounds wonderful. Great service!
Faith FNCEBMB. A little nervous about buying a used guitar unseen but shouldn't have worried. Guitar looks and plays like new and is really well set up. I wanted the guitar in a hurry - the team at Rguitars couldn't have been more helpful. No hesitation in giving Richard, Sally and the team 5*****
My girlfriend definitely bought me this from Richards Guitars on line. I received vintage guitar. To be honest I was expecting it to be much better quality for the money. Also I have some issues higher up the neck. Not happy , We will not use again for sure. Lacking in comparison to other purchases elsewhere. Best to go to store first if you can, honestly can’t be bothered as it wasn’t an expensive guitar

Reply from Rguitars
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