Rhino Billiards Reviews 

My latest purchase, the Rhino Black Jump Cue, exceeds my expectations. It already has made me a better jumper and will allow me to get even better with more time and practice with it. The first day I had it, I had a local tournament that night and several better players tried it. They commented that it jumped at least as good as their jump cues that cost twice what this one cost me.

great customer service, and i received my items fast

They were nice enough to let me exchange the shaft after it chipped within the first week of arrival. Unfortunately, I’ve only had the replacement for 3 months and it snapped in half last night. Apparently the shafts are filled with styrofoam. I thought this was a good investment but apparently I was wrong.

Great products and good communication throughout the shipping process!

The cue I ordered played fantastic. The tip exploded on the second day of use. Their representative made things quick and easy to get it taken care of. I've since order a break shaft and a few accessories.

The must shaft came in and shoots phenomenal. But you are giving a free gift with it why not just send it in the same shipping box. It was big enough. But it was great.

Cue works great fast shipping plus an extra glove

I had an issue with my new shaft, after a little over a month of use my tip broke off. I contacted the staff at Rhino and they replaced the shaft. No hassle, I sent the shaft back and received a new one within a week. That’s great service! It’s also a great product.

Quick response from Rhino when I emailed them. I would recommend rhino to anyone.

Terrible customer service. Sent me 2 shafts that dont fit after I sent detailed measurements of my butt pin. Made me pay $30 extra for the second shaft and then no response when I emailed customer service for a refund. Will tell everyone who will listen to stay away from this company. Going to social media now to leave comments on all your posts.

Have an eclipse 1 and inquired about the new style. This carbon fiber shaft hits better than any shaft I’ve played with. Can’t wait until I get the 2nd and next gen shaft

Just picked up my second shaft from Rhino and I couldn’t be happier. They play incredible. Save your money—this is top-tier quality without the high-dollar price tag.

I made a mistake ordering a cue stick but Rhino support team Mr Devin readily resolve the issue . By the tenth day after i returned the cue, the replacement cue arrived .
Thank you Rhino .

I have bought 3 separate shafts! They are smooth as silk and play amazing. Customer service went above and beyond to send the correct tip for one shaft since it was sent out with a different that it was supposed to have!

Easy ordering , fast shipping

Response time and great customer service. Never ignored me and got my replacement shaft right away after I messed up my order.

I am absolutely blown away by the quality of Rhino cues and the company's excellent customer service. I'm not a pro player, but I am a APA skill level 8, so I'm no novice either. I've played with several expensive carbon fiber cues in the past. I've found Rhino's shafts to be as good as any on the market today, regardless of price. They have the same low deflection as Cuetec Cynergy and Predator cues, but Rhino's shafts are smoother, have a better feel, the pro taper is longer, and they have a really responsive hit. In addition, Rhino's customer service is fantastic. When I encountered a minor issue on one of my Rhino orders (I liked my first one so much I bought a second one!), I emailed the company, and they responded the same day and resolved the problem immediately. Their excellent customer service should serve as a model for the other cue makers. And heck, I almost forgot: their cues are beautiful! Not that appearance is everything in pool, but the styling and glossy finish on these cues (especially on their "Retro" and "Nebula" cue models) will have players at your local pool hall demanding to know where you got yours!

I've had these shafts for a couple years now I had a mishap with a rattle in my shaft contacted customer service they took care of me with no issues while the bad shaft was being returned they sent me a replacement I'm sure they crossed in the mail somewhere and after receiving my shaft my play continued I'd recommend these shafts for anyone at any skill level thanks again to Rhino customer service

I purchased my Rhino cue online, and the process was incredibly straightforward. My item arrived promptly. This was my first carbon fiber shaft, and I’m thoroughly enjoying the way it performs. I couldn’t be happier with my decision to try out the Rhino cues. The quality and design are simply exceptional.