Rhino Billiards Reviews 

477
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, very reasonable pricing, and remarkably fast delivery times associated with these unique billiard cues. Many people highlight that the items feel exceptionally well-made and perform wonderfully during games, providing incredible control and balance at the pool table. However, some customers also noted frustrating issues with the tips coming loose, popping off, or breaking entirely after a very short period of use. A few consumers additionally experienced communication delays or unexpected shipping charges when attempting to resolve these product defects with the customer support team.

What people talk about most

Product

People report positive experiences with the product, highlighting its great quality and affordable pricing... See more

Quality

Reviewers mention positive feedback about quality, praising the well-crafted and solid design of the cues and... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and professional support.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items usually... See more

Price

Reviewers highlight positive aspects of price, noting that the products offer great value and top-tier... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... See more

Rated 5 out of 5 stars

For those wondering how Rhino compares to the competition, I also have the Jacoby Black that was $450.00. I am not a professional, but shoot at least 3 times per week on different leagues. Other than... See more

Rated 5 out of 5 stars

Inexpensive, hits and feels like a dream like you're in complete control of your game's destiny. I purchased the carbon fiber shaft and carbon fiber has never been something I was a fan of because... See more

Rated 5 out of 5 stars

I’ve been really impressed with Rhino so far. Their products feel well-made and perform as promised, pricing is very reasonable, and customer service has been responsive and professional every tim... See more


Company details

  1. Billiards Supply Store

Written by the company

At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

477 reviews

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Replied to 84% of negative reviews

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4.5

All reviews

(477)

196 reviews in the last 12 months

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Rated 1 out of 5 stars

I wanted a full cue not a shaft that…

I wanted a full cue not a shaft that doesn't fit any butt I'm own can I send it back and get my money back?

February 23, 2026
Rhino Billiards logo

Reply from Rhino Billiards

Hi Brett,

Thank you for your feedback. And we’re sorry for the confusion regarding your order.

We’re absolutely willing to assist you with exchanging the shaft for a full cue. Please kindly contact our customer support team at cs@rhino-billiards.com
with your order number, and our team will guide you through the exchange process as quickly as possible.

We appreciate the opportunity to make this right for you.

Rated 5 out of 5 stars

I have several of their cues....

I have several of their cues and a dozen or so of their shafts for some of my other cues. I have never had a problem with anything. If you are looking for a good cue at a reasonable price, I recommend you try one. If you ever decide you want a different cue it will be because you "want" one not "need" one. I have put their time crystal tips on almost all of my shafts. I just received my MUST shaft and I really like it. I appreciate that the company returns my emails when I contact them. I think they have done a good job in a short amount of time.

February 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Grate customer experience

I bought a Nebula 2 from Amazon and went to use it, but, found connecting the shaft & butt together was very difficult. I could not return it as it was passed the return date. I emailed the company and talked to Devin. After sending in a video showing the difficulty I was having, Rhino was kind enough to exchange the Nebula 2. I got the new pool cue in several days and am extremely happy with the new pool cue. I want to thank everyone, especially Devin for all the help they gave me.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Bought the nebula 2

Bought the nebula 2, really nice cute and sits great. Really like the tip on it. I bought extra tips but ordered the wrong ones. Customer service was awesome and helped me to get the right ones. When I have a question, they are quick to respond. Would highly recommend

February 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Well

Well, I ordered the rhino must 30 had it approximately 18 days and the tip popped off. Contacted rhino they give me a $60 off in-store purchase after I got the tip fixed and sent them the receipt of what it cost so then I ordered the rhino. carbon fiber single shaft with a crystal tip and they’re both really good shafts. Customer service is great.

January 26, 2026
Rated 2 out of 5 stars

Warped

Bought my cue in December 2025 after 3 weeks the cue was already warped, wrote an email and to change the cue they asked me to pay 30usd for the shipping after that I already paid 700$ for the cue. I am so disappointed they just gave me a coupon.

January 28, 2026
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Rated 5 out of 5 stars

Very Pleased

I had a couple questions an the response from Rhino was immediate. The pool cue is gorgeous and plays great !!!

January 26, 2026
Rated 5 out of 5 stars

Great comeback cue!

I had a long break in playing on leagues. When I first started seriously everyone had wood cues and now everyone is mostly using a carbon fiber cue. I wanted to get a new cue but don't have the funds for a Predator or other high end makers. I had never heard of Rhino before but as I saw their cues and the sales the price and reviews seemed great. I purchased a Nebula 2 with no real knowledge of how it may perform. I was surprised and overjoyed with the cue. It is solid, I love the time crystal tip, and it has options for different shafts that I've never had before. I did have to get used to dropping shaft size from 13 mm to 12.5 but it has helped me take my game up for sure. I would recommend Rhino to anyone who wants a great cue for a good price. I'll definitely be getting a jump and break in the future to .ake it a set.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Rhino products review

First of all.. lets talk about price for carbon fiber. Its amazing that for this price we can get such good quality. Deflection is not that high, overall feel with the grip is amazing, cue is straight. Also the glove fits pretty well it holds really tight and feels amazing.

January 19, 2026
Unprompted review
Rated 3 out of 5 stars

Ordered through Amazon but still came…

Ordered through Amazon but still came from you. Ordered Nov 27 2025 got it Dec 29 3”2025. Box was not shipped a protective box and just came in the cue box which was heavily damaged. Luckily the was not and I say luckily. It was a birthday present for my son.

December 29, 2025
Unprompted review
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Reply from Rhino Billiards

Hello Larry,

Hi there, thank you for taking the time to share your feedback.

We’d like to kindly clarify that all orders that were placed on Amazon was fulfilled and shipped by Amazon, not directly by us. For items fulfilled by Amazon (FBA), Amazon handles the packaging, shipping, and delivery process from their fulfillment warehouse to the customer.

That said, we’re truly sorry to hear that the outer box arrived damaged. We’re very glad to know the cue itself was not affected—especially since it was a birthday gift for your son—but we completely understand how disappointing this experience must have been.

If you need any help from our side or additional product support, we’re always happy to assist.

Thank you again for your understanding and for choosing our product.

RHINO Customer Support.

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Rated 5 out of 5 stars

Overall Im completely satisfied with…

Overall Im completely satisfied with your products. I started to use a Retro and the feel has helped me tune my game %100. the tip did come off after a year, it just fell off while I was practicing on my tabel at home. I should have had it replaced with the same tip. To make a long story short I bought a replacement shaft and YOUR tips just in case there is a problem again and have been shooting great. Send me some stickers!!!!

December 29, 2025
Rated 5 out of 5 stars

My latest purchase - Rhino Black Jump Cue

My latest purchase, the Rhino Black Jump Cue, exceeds my expectations. It already has made me a better jumper and will allow me to get even better with more time and practice with it. The first day I had it, I had a local tournament that night and several better players tried it. They commented that it jumped at least as good as their jump cues that cost twice what this one cost me.

December 26, 2025

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