Rhodeskin Reviews 

I had some troubles with the delivery of my order (it was a fault of the local courier company). The client service was super fast and really kind and helful. 5 star service.

My order took longer than expected to arrive. Customer service was outstanding though!

Customer service very poor, lip case torn after only 3 months of use and no refund/ replacement offered.

The rhode team was very helpful and empathic. They solved my issue on the same day I messaged them.

Customer support was really helpful and kind to solve the issue. They responded quickly and I was very pleased with the service. Kudos to them!

I really wanted to love my experience with Rhode, but unfortunately my first order has been incredibly disappointing.

I placed my order on 26 June, and my parcel was due to be delivered on 6 July. Unfortunately, it never arrived, and the tracking showed no movement after that date.

While I understand that delivery issues can happen, what disappointed me most was the way the situation was handled. I spent almost a month going back and forth between Rhode and Evri, sending countless emails and repeatedly being asked to wait another five business days. Despite there being no movement on my parcel, I continued to receive generic responses asking for more patience rather than a clear plan to resolve the issue.

I also explained from the beginning that I was flying on 22 July and had ordered well in advance because I was really looking forward to using my Rhode products on holiday to achieve that natural, sun-kissed look. Sadly, after everything I went through, I wasn’t able to receive my order in time for my trip.

I found myself relying on Trustpilot reviews just to feel like I was being heard, which is something no customer should have to do. Customer service should be proactive enough that people don’t feel the need to make their concerns public before receiving meaningful support.

Eventually, Rhode did agree to send me a replacement, and I appreciate that they have finally taken action. However, after almost a month of stress, countless emails, having to contact Evri myself, and even opening a PayPal claim to protect my purchase, I do feel that a gesture of goodwill would have been appropriate. Even something small, such as a discount code, store credit, or a complimentary product, would have shown that Rhode recognised the inconvenience and frustration this experience caused.

I genuinely hope the replacement arrives safely, as I’ve heard wonderful things about the products themselves. However, based on my first experience, there is definitely room for improvement when it comes to customer service and supporting customers whose orders go missing.

I have ordered from Rhode many times and the hype around the products is definitely well deserved. All the products fit the description and work very well. Besides that the customer service has never let me down, the rhode team is always quick to help. Never disappoints me!! <3

Absolutely appalling customer service and shipping.

My order was never delivered within the timeframe promised by both Rhode and the carrier. The tracking stopped updating for days, yet customer support kept sending the same copy-and-paste responses telling me to “wait a few more days.”

When I requested a refund because the parcel appeared to be lost, they repeatedly told me I could only get a refund after returning the items—despite the fact that I never received them in the first place. It honestly felt like nobody even read my emails.

For a brand that markets itself as premium, this level of customer service is embarrassing. They take no responsibility for their shipping partners, refuse to offer a reasonable solution when a package goes missing, and make customers jump through endless hoops instead of resolving the issue.

If you’re ordering internationally, be aware that if something goes wrong, you may be left chasing your package for weeks while receiving nothing but generic responses.

I expected far better from Rhode, but this has been one of the worst online shopping experiences I’ve had.

There was a delivery issue caused by an address error, but the Rhode customer service team handled it with exceptional speed and care.

My order arrived today, and I couldn’t be more grateful—not only for the qualitative products, but also for the outstanding customer experience. The level of responsiveness and attention to detail was truly impressive.

A sincere bravo to the Rhode team for delivering excellence in both product and service 👏🏻👏🏻👏🏻

I bought the starter kit for my husband and he loves it. I’m obsessed with the milk glaze and glazing spray!

Uses Evri as a courier, lost package, avoid.

I have many products with rhode, and I love absolutely every single one of them. I’ve recently had a problem with one of the products and I emailed rhode. They sorted the problem straight away. Amazing service and very quick! What an amazing company and they should be very proud. Thank you 💖

Outstanding customer service! Rhode is based in the US, yet they responded incredibly fast and resolved everything immediately.

There were no unnecessary questions, no back-and-forth, and no hassle. They simply wanted to make things right and make me happy as a customer. They even replaced my entire order right away, and I already received a new tracking number.

This is exactly how customer service should be. It made me trust the brand even more, and I’m already looking forward to placing a bigger order soon. Thank you, Team Rhode! 🤍

I absolutely love Rhode! Every product I’ve tried has exceeded my expectations. The formulas are lightweight, hydrating, and leave my skin looking healthy and naturally radiant. The quality is outstanding, and the packaging is beautiful and practical.

What impressed me the most is how effortless everything is to use, making my daily routine simple while still giving amazing results. It’s clear that a lot of thought and care went into creating these products.

I also had a great experience with their customer support—they were kind, responsive, and genuinely helpful. Rhode has quickly become one of my favorite beauty brands, and I can’t wait to try more products in the future. Highly recommend! ✨

1 Star – A premium mirror that lasted only a few months

I expected much better quality from a premium beauty brand.

In November 2025, I purchased Rhode’s compact mirror for £24. It was used carefully, never dropped, and always kept in my makeup bag. After only a few months, the hinge became loose and the mirror no longer stays open. It simply collapses, making it difficult to use.

I contacted Rhode expecting them to stand behind the quality of their product. Instead, my concern was dismissed because the 30-day return period had expired.

This completely misses the point. I was not trying to return a product because I changed my mind. I was reporting what appears to be a durability issue. A £24 mirror should not fail after just a few months of normal use.

For a brand positioned as premium, I expected better product quality and better after-sales support. Unfortunately, this experience has left me disappointed and has made me question whether Rhode truly stands behind the products it sells.

They answered fast and wanted to help me. My problem was solved by then but they tried :)

I recently had a small issue with my order and Rhode's customer service was absolutely amazing. They replied incredibly fast, and they were super helpful, sweet, and efficient in resolving the issue by immediately sending a replacement. 10/10 experience, thank you so much!

Very fast and helpfull response. Im so glad and grateful 💗

I’m a genuine Rhode fan and loyal customer, but my recent experiences have been really disappointing.

My previous order was lost entirely in transit and took weeks to resolve. Then I placed a new order on 9th June for the summer collection; something I was so excited about. After weeks of waiting with no updates, my order finally arrived on 29th June, only for the Highlight Milk to be the wrong shade entirely (shade 4 instead of shade 3).

A replacement was confirmed on 1st July but 11 days later it still hasn’t been dispatched. I’ve emailed customer service multiple times and received nothing but automated responses. My Instagram DM was closed without resolution and my escalation request to a manager has gone unanswered.

I love Rhode and everything Hailey has built, which is why this is so disappointing. I just want the product I paid for over a month ago.

I have ordered from Rhode before, but this has been by far the worst online shopping experience I've ever had.

My order took over 30 days to arrive. During that time, the tracking was stuck for more than two weeks, the shipping partner (Passport) was extremely difficult to reach, and Rhode's customer support replied only every few days with the same generic response: "please wait a few more days." My questions were repeatedly ignored, and despite multiple requests, no meaningful investigation or solution was offered.

When the package finally arrived in my country, the local carrier informed me they couldn't even locate it. A few days later, I received a notification that it was available for collection—but also that it had been damaged.

At the post office, the package was opened in front of me (this is standard procedure for damaged parcels). It had clearly been opened and resealed with tape, the contents inside were completely disturbed, and one of the products was missing. I refused to accept the shipment, and it is now being returned.

After more than a month, I still have neither the products I paid for nor a refund. I paid for an order that never reached me in an acceptable condition, and despite the package being returned, I am still waiting for a resolution.

The products may be good, but Rhode's choice of shipping partner and the way customer support handled this situation were extremely disappointing. This entire experience has been unacceptable.