Rhodeskin Reviews 454

Dear Rude Customer Support,

I am writing regarding Order #7143085.

This is my final attempt to resolve this issue before escalating it further.

I did not receive the product that I originally ordered. Additionally, the items sent to me do not match my skin type and are not suitable for use. This situation is unacceptable.

Under consumer protection laws applicable in the State of Illinois, you are required to provide a return label and process a refund once the returned products are received. Your refusal to do so, along with ignoring my previous messages, is a clear violation of these rights.

At this point, I demand one of the following actions immediately:

Provide a return shipping label so I can send the incorrect items back and receive a full refund, OR
Issue a full refund without requiring a return if you do not wish to provide a return label

Please note that I actively use platforms such as Trustpilot to evaluate companies, and I will not hesitate to publicly share my experience with your store. I will also raise awareness of this situation to ensure other customers are informed.

If this matter is not resolved promptly, I will proceed with filing formal complaints with the appropriate consumer protection authorities and take further action as necessary.

I expect your immediate response.

Sincerely,
Diana Pynzar

Easy ordering, outstanding products and super fast delivery

Very kind, responsive and helpful. Solved my issue promptly

Extremely quick delivery, helpful customer service too!! There products are amazing and worth the price

I love it so much! best thing i’ve ever tried

I’ve ordered from rhode many times and never had any problems, the products are high quality, and long lasting- I’m still to get through a blush! In my most recent order, an item was missing, I contacted their customer support team and received a response quickly and within 24 hours the replacement product was on its way.

The experience of buying in rhode is 10/10, I’ve been buying the ir products for a while and i love them. And all the staff is super kind and resolutive. All perfect💖💖💖💖🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽🫶🏽

Great customer service

Rhode’s Team is very helpful. They reply quickly and provide answers to any questions or concerns you might have.

They solved the problem immediately

1 star is more than I would like to give. No items recieved, shipping company have confirmed via email they have lost the parcel. Rhode wants nothing to do with it and their customer service is absolutely disgusting. The worst customer experience I've ever had!! Will never use again!!

I have so many of lip treatments, tints, liners and blushes and I absolutely love them all.
Yet to try the skin care!

Definitely recommend these products 🫶🏼

Amazing customer service experience. The Rhode team was so helpful, quick to respond, and handled my issue with such efficiency and care.

I’m truly grateful for how smooth and easy they made the resolution process. Thank you to the whole team for the outstanding support.

I had a great experience with Rhode’s customer service. The team was incredibly reliable, responsive, and genuinely understanding throughout the entire process. They took the time to listen to my concerns and provided clear, helpful solutions without any hassle.

What stood out the most was how friendly and professional they were while still making me feel valued as a customer. It’s rare to find support that is both efficient and so considerate.

I’m extremely satisfied with the service I received and truly appreciate the effort and care they put into helping me. Thank you, Rhode team!

The phone case stretched out after a month. I was refused a refund or a replacement.

My order did not show up after 30 days of waiting, but I contacted the serviceteam who quickly reached out to me in order to resend my package. They were very helpful and effective.

I am very satisfied with the customer service. They helped me with every question I had and were there for me whenever I needed answers. The contact was quick and efficient, and the solution they provided fully met my expectations. The team was also very professional, friendly, and showed genuine care in resolving my issue. I truly appreciate their support and would highly recommend their service.

Excellent customer service, very responsive and supportive throughout my issue. I truly appreciated how quickly and professionally everything was handled.

It went amazing and they had fast and great replies and eventually also helped me