Really pleased with my recent purchase from Rhubarb and Lemon. It was a last minute birthday present for my husband, purchased it on the Tuesday and it was delivered (all nicely packaged too) the nex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A while ago I ordered a shirt but it got lost in traffic. Although I didn’t receive my shirt, I am satisfied with the service. Customer service replied fast, contacted DPD and tried to track my packag... See more
Company replied
Worst experience evr, the shop mistakenly filled my postal code and after almost 20 days have no updates. The post can’t provide any info as per privacy policy, not even the mistaken address they fill... See more
The products are exactly as advertised. Took a bit long to arrive (to germany) but that was due to customs regulations as it came from outside of the EU. There was a problem with my refund after I'... See more
Company replied
Company details
Written by the company
Rhubarb Store is an online retailer curating new and secondhand pieces, bound by style, storytelling and circularity.
Contact info
Cornerstone Studios, Studio 40, 1 Addington Square, SE5 7JZ, London, United Kingdom
- 07947611016
- hello@rhubarbstore.com
- rhubarbandlemon.com
3.4
Average
83 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the item
Love the item. And the customer service was so helpful. Thank you again!
October 10, 2023
Advertisement
You forgot or something sending my…
You forgot or something sending my package severak days to ship it
August 31, 2023
They are sustainable and plant trees
August 20, 2023
Quick delivery and great communication
Really pleased with my recent purchase from Rhubarb and Lemon. It was a last minute birthday present for my husband, purchased it on the Tuesday and it was delivered (all nicely packaged too) the next day. There was a good selection of tops to choose from and sizes.
Kept up to date with order, despatch and estimated delivery date/time. Will definitely use Rhubarb and Lemon again.
August 21, 2023
Advertisement
Refund for not original handbag handle
I wanted a bit cash back, because the handle of my prada bag isnt original prada as listet on the website. I didnt even get a awnser for my email.
August 3, 2023
It was my Grandsons birthday today and…
It was my Grandsons birthday today and I was so happy with packaging and the t shirt.
July 31, 2023
Reply from Rhubarb Store
Really glad your grandson liked his t-shirt! Thanks for sharing
Good experience
Good experience. Good communication. Prompt postage. What ordered was what expected. Plus they have a great selection of clothes 🤩
July 27, 2023
Reply from Rhubarb Store
Glad to hear, thank John!
Advertisement
Very quick delivery & a very good…
Very quick delivery & a very good selection of one-time clothing that you wont see anyone else wearing. Customer Service is also very efficient.
July 20, 2023
Reply from Rhubarb Store
Thanks Joey - really glad you enjoyed your experience. Speak soon!
trustworthy
July 16, 2023
Amazing selection of products and…
Amazing selection of products, fast shipping and lovely customer service. Couldn't recommend more!
June 13, 2023
Great shop with unique items
Great selection of deadstock items - have ordered a few times and always arrives on time and well packaged and exactly as specified on the site
July 28, 2023
Unprompted review
Reply from Rhubarb Store
Really glad to hear. Thanks Tim!
Advertisement
The packaging could've been better and…
The packaging could've been better and I wish the page was more informative about the item while shopping to avoid misconceptions later. Overall, loved the bag I got- trustworthy, definitely- but can be better!
June 26, 2023
Reply from Rhubarb Store
Hey Divyanshi, thank you for your honest feedback. For all vintage products, we do provide the full measurements and details of any faults or wear but we will do what we can to improve in these areas!
As per our conversation via email, I hope that we have resolved this for you now!
Package shows as delivered I have yet…
Package shows as delivered I have yet to receive!
June 26, 2023
1 star because we ordered it like a…
1 star because we ordered it like a month ago and we didnt get it.(we also paid it.)
June 12, 2023
Advertisement
Good products, poor delivery
The jacket that I ordered is just like the pictures on the website, so that's good.
The only thing is that I payed extra money to have it delivered to my home within 2 days but then after 3 weeks I was told that it was delivered to a pick-up point near my home. Don't know where this went wrong but I do have to say that their customer service is great!
June 8, 2023
Reply from Rhubarb Store
Hey Sebastiaan,
Thank you for your honest review and I do apologise for the delays in shipping. We do not have a 2 day delivery service to the Netherlands. Our fastest services is 7 - 10 days, however, we were still considerably past that.
I'm happy to share with you that we have now changed our courier service. We have found the best possible service for international customers, meaning the speed and service should be much better and more consistent. Hopefully, we'll get to show you this improvement some time!
Thanks,
Reuben
mostly good experience
really like what they’re doing, really nice pieces and well curated. the only product i ordered broke as soon as i took it out the box though sadly so maybe some quality control issues? i feel like i was just unlucky and that this wouldn’t be common but as 1/1 things i have ordered were broken i couldn’t say. still, well presented and now i’ve got the product fixed i’m enjoying it.
June 6, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.