Ria Health Reviews 

97
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and caring staff, noting how genuinely helpful the coaching sessions and medical support are for achieving personal health goals. Consumers truly appreciate the effective programs and tailored approach that make tracking progress, overcoming challenges, and managing daily habits much easier over time. Some reviewers were not happy with the service, mentioning that certain coaching sessions felt completely impersonal or far less structured than expected. A few individuals also noted ongoing frustrations regarding communication hurdles, billing concerns, or experiences where counseling simply did not meet their personal needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely knowledgeable,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the multifaceted approach, highlighting... See more

User experience

Users describe positive interactions with user_experience, highlighting a discreet, flexible, and respectful... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are attentive, caring, and... See more

Product

Consumers find the product to be highly effective and life-changing for managing alcohol use. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ria has an excellent setup to help address your personal health in a tailored and effective way. The providers and coaches take time to listen, understand how they can help, and set you up for long-te... See more

Rated 5 out of 5 stars

Gave this a try after multiple failures! Would highly recommend. The medication they suggested changed my life!!Kristen is the best therapist I’ve had!!!

Company replied

Rated 5 out of 5 stars

I would highly recommend this program to anyone wanting to re-adjust their drinking habits. Been in it 6 months and I’m very happy I did it. Lots of positive support. Moderation was my goal but they a... See more

Company replied

Rated 5 out of 5 stars

Since starting with this program I have learned a lot about drinking and how to curb the cravings! The meetings and coaching sessions are very helpful! Highly recommend this program!


Company details

  1. #3 of 3 best companies in Alcoholism Treatment Program

Written by the company

Ria Health is an Online Alcohol Use Disorder treatment program designed to help individuals cut back or quit drinking all from the comfort and privacy of their home. We use technology, medication for alcoholism, and online coaching to provide expert care and support.


Contact info

4.2

Great

TrustScore 4 out of 5

97 reviews

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This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(97)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

The Coaching Element of Ria Health

The coaching element of Ria Health makes the entire program worth it for me. My coach -Bobby Uppal- is kind and considerate while helping me to set realistic and measuable goals for my treatment. I strongly recommend him to anyone in the program (especially to new enrollees).

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I would highly recommend this program to anyone wanting to re-adjust their drinking habits. Been in it 6 months and I’m very happy I did it. Lots of positive support. Moderation was my goal but they also support abstinence. Some programs are filled with rooms of sad people, where if you mess up, you’re a failure and start over. This is not that. I had online group sessions, a 1:1 coach, nurse, and MD. The staff are very nice. They also helped me find trauma therapy immediately. I’m now completing both. Medication can be extended long term or as needed or none. I plan to keep some around as-needed. Naltrexone really helped me but ya gotta want to do it and commit. The 2x daily breathalyzer graph has been motivating for me. Start it now before you make a regrettable mistake like I did.

January 2, 2026
Unprompted review
Ria Health logo

Reply from Ria Health

Thank you for sharing this — and congratulations on six months. You did the work, and it shows. We love that you called out the moderation option, that flexibility matters, and so does meeting people where they are. Wishing you continued success on your terms.

Best!
The Ria Team

Rated 5 out of 5 stars

Good program for sustained goal achievement

I appreciate the focused guidance on addressing the issues surrounding my substance abuse. Having the prescribed medication was great to create the initial breakthrough and allow a change in lifestyle over time. Michael was helpful in assisting me in changing goals for myself and helping me develop tools and strategies to combat falling back into old habits and behaviors.

May 20, 2026
Unprompted review
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Reply from Ria Health

Thank you for this — we're so glad the program gave you a real path forward. That combination of medication and coaching is exactly how it's meant to work, and it sounds like Michael made a genuine difference. Wishing you all the best as you keep building on the progress you've made.

Cheers!
The Ria Team

Rated 5 out of 5 stars

Excellent experience

This has been an excellent experience for these past 11 months. The multifaceted approach with Coach,Physician and monitoring is truly the right plan for me. Great people with talent and a meaningful approach to the client.

May 31, 2026
Unprompted review
Ria Health logo

Reply from Ria Health

Eleven months — that's wonderful. Thank you for trusting us with your care. We're glad the team approach has felt like the right fit, and we'll pass your kind words along to everyone involved. Wishing you continued success ahead.

Cheers!
The Ria Team

Rated 5 out of 5 stars

Pause Button vs Easy Button

It has been important to me to hit the Pause Button and take some time to work on myself. The Pause Button is different from the Easy Button. Making a change in my life isn't easy, but it's okay to pause, take a deep breath and go to work on my mind, body, and spirit.

I give Ria a lot of credit for helping make that possible. Coach Bobby has been a vital resource, terrific coach, and life guide. His gift is appreciated.

May 26, 2026
Unprompted review
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Reply from Ria Health

Real change takes courage, and we're honored to be part of your journey. We'll make sure Bobby sees this. Thank you for sharing.

Best!
The Ria Team

Rated 3 out of 5 stars

So many phone calls

They will harass you about setting up appointments. They will want you to schedule appointments frequently. If you schedule your appointments 1 month apart you will receive tons of phone calls and messages.
The coaching sessions are weird. You are better off with an actual therapist.

May 26, 2026
Unprompted review
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Reply from Ria Health

We're sorry to hear your experience didn't meet your expectations. This isn't the experience we want for anyone and we'd genuinely like to learn more. Please reach out to us directly at care@riahealth.com so we can make it right.

Rated 5 out of 5 stars

Ria is the best choice I made after…

Ria is the best choice I made after deciding to get help with my alcohol consumption. They give you sessions where you can learn, workbooks to utilize, group sessions, health check-ins, and coaching. Changing would have been hard by myself but the education, knowledge, tips, and support that Ria gave me was all that I needed.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

RIA worked for me!

I’ve been in the RIA program for almost 7 months now and have remained sober the entire time. I truly can’t say enough positive things about the program, especially my coach, Michelle S. She has been such a blessing throughout this journey.

Every time we meet, I feel genuinely cared for, heard, and supported. Michelle truly listens, takes an interest in what I have to say, and always encourages and cheers me on. Because of her guidance and support, I’ve learned so much about my relationship with drinking and about myself as a person.

I’m incredibly grateful to have had Michelle by my side during this journey, and I highly recommend both her and the RIA program to anyone looking for support and lasting change with their relationship with alcohol.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Such a great program

Such a great program. Cannot say enough about how helpful this was and the support I received from my coach, Sean. Highly recommend!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Daniel Marsden as my coach. He supported me throughout my journey and was incredibly kind.

Customer services was always great, and my medical appointments were great as well.

Overall, I would recommend this program.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

This program changed my life

This program changed my life. I was one that was not addicted to alcohol but tended to overdue it causing endless anxiety and panic attacks in the days that followed. Sean and I hit it off from the beginning. He spoke about his issues versus mine. Medication was available and I always had it on hand but actually never started or needed it. The doctors nor Sean never pushed me to take anything unless I felt it was needed.

The doctors and Sean have been amazing and it made me realize that alcohol was the root of my anxiety. I encourage anyone that is struggling to at least speak to the program and see how it can change your life with just having support and someone to hold you accountable weekly.

Good luck and thank you!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Takes time but works

This program got my alcohol use disorder totally controlled. If you follow the method and give yourself months to years.....you should succeed.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Started as a smoker and drinker

Started as a smoker and drinker, ended free and clear from both. RIA offered me the support on rehab level with the comfort of home. My coach was amazing. Offering tips of success and accountability during every session. The nurse care was also great. Any uncomfortable symptoms were addressed. All in all, grateful for the opportunity to have met this team. Glad I joined

April 2, 2026
Unprompted review
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Reply from Ria Health

Congratulations! We're so glad the team could be a part of your journey. Thank you for sharing this.

Best!
The Ria Team

Rated 1 out of 5 stars

DON'T USE THIS SERVICE!!!! RIP OFF

terrible counseling experience and insurance did not cover. charged $620 over two months after cancelling!! MAJOR RIP OFF!!!! don't use them!!!

March 19, 2026
Unprompted review
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Reply from Ria Health

We're truly sorry for this experience — billing issues like this are unacceptable, and we want to make it right. Please reach out to us directly at care@riahealth.com so our team can look into this.

Rated 1 out of 5 stars

Please do not trust Ria health

Please do not trust Ria health. They will “qualify” you through your insurance telling you that no matter what you will not have to pay more than $300/month. Then a couple months go by without receiving a bill, and this is the kicker which they do on purpose so that they can continue to overcharge you for services, then two days before your first bill is due they will hit you with a $864 bill. At which point you cannot contact customer service directly. You have to call and leave a voicemail and wait 2 business days for someone to contact you. Then once they get you on the phone they will inform you that you signed up for this service and will unknowingly be charged this amount every month but will only have to pay $300/month until the entire balance is paid off. I tried to fight it and decided to pay the balance off because I didn’t want my credit to be affected since I am trying to purchase my first home and they are STILL charging my credit card $300/month. DO NOT TRUST RIA HEALTH

February 15, 2026
Unprompted review
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Reply from Ria Health

We’re sorry to hear about your experience. Without access to your specific account details, we’re responding based only on what you shared.
From your mention of the $300 monthly amount, it sounds like you may have been enrolled in our high-deductible payment option. In those cases, the total amount owed is determined by the patient’s insurance provider based on their deductible — not by Ria Health. The $300/month is a structured payment plan to make that balance more manageable once insurance processes the claim and determines patient responsibility.
Insurance processing timelines vary and can sometimes result in balances appearing later than expected.
When billing questions arise, we review the account details and, if necessary, coordinate directly with the insurance provider to confirm how the claim was processed. That review can take a business day or two to ensure the information is accurate and that is why we ask you give us 2 business days to respond.
If you believe there has been an error, we would absolutely like to review your account and work with your insurance provider if needed. Please contact us so we can look into the details and make sure everything is resolved properly.

Rated 1 out of 5 stars

Untrustworthy and Not Transparent

Ria Health took my insurance information down and told me they accepted my insurance and it would be a $35 copay per session. The sessions were very quick and impersonal, I stopped making appointments as they were not helpful. Two months later I’ve been slapped with a $1200 bill with no insurance applied to it. DO NOT trust them. It’s worth it though go the long route and see a trustworthy, transparent doctor instead.

February 2, 2026
Unprompted review
Ria Health logo

Reply from Ria Health

We’re sorry to hear this was your experience. Without knowing the specifics of your individual case, we can only respond based on what you’ve shared.

When insurance information is provided, we verify eligibility and benefits based on the information supplied by the insurance carrier at the time of enrollment. However, final coverage decisions and patient responsibility are determined by the insurer once claims are formally processed, and how services are applied (such as toward a deductible) depends on the terms of the patient’s individual plan.

Ria Health has supported thousands of patients nationwide, and we take billing transparency seriously. If your insurance was not applied as expected, we would absolutely like to review the claim details and work directly with your insurance provider to confirm how it was processed.

Please contact us so we can look into your account and ensure everything is accurate.

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