While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Children's Toys Store
  2. Children's Store
  3. Plant Nursery
  4. Toy Store

Written by the company

At Rian and Co we pride ourselves on our beautiful range of eco-friendly, sustainable and open-ended toys. Toys that will help stimulate and inspire your child's imagination and creativity as well as encourage and strengthen their development and learning, whilst having fun. Let your child's imagination and curiosity soar with Rian and Co.


Contact info

4.1

Great

TrustScore 4 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 3 out of 5 stars

FYI: UK purchases only for sales

Unfortunately I didn't know the super sale was restricted to UK residents only. I had purchased previously before, so was disappointed not to be able to get my hands on their wonderful toys. Having said that though, I was contacted two days later to arrange a refund. This was processed immediately, but may take 10 days to fully come through. A bit inconvenient, but it's not the company's fault. I highly rate their toys, and like to shop small, unfortunately they're just not local enough this time!

March 3, 2024
Rianandco logo

Reply from Rianandco

Hi Sin Man Ho, once again we’re sorry we couldn’t send these to you in the Republic of Ireland. We’d practically be paying you for the products at that price.Lol. I’m just trying to find your review for when you did receive your first order with us, that you were happy with but can’t see it. :(

Rated 1 out of 5 stars
Rianandco logo

Reply from Rianandco

Hi, Cathy! I’m so sorry to hear this but why couldn’t you email us to tell us this rather than coming on to give a 1 star review? Surely, it would have been a better idea so that we could have dealt with the issue. We had no idea you didn’t receive your order. We can’t solve a problem, if we don’t know about it. Email us so that we can figure out what happened with your order and get it out to you straight away. We’ve never had issues with this before.

Update* having checked on your order, we have proof of postage, dispatch and a receipt stating your package was sent on the 18th January 2024.

Rated 5 out of 5 stars

Lovely website!

Lovely website with beautiful products! Fast delivery & even a handwritten thank you note inside. Would definitely order from Rian and co again! X

January 23, 2024
Rianandco logo

Reply from Rianandco

Thank you Anya for this lovely review! It means the world to us as a small business. We are so glad you’re happy with your order and our service :)

Rated 5 out of 5 stars

Positive experience everytime

I purchased the wooden farm on sale and was extremely happy with the quality of this piece. The fact that it was stunning to look at was a bonus. I know I'll have it for years to come. I have purchased a few of the educational toys before and was happy with my experience so when the farm went on sale I bought it straight away. I was very happy with the professional service I received and will continue to support rianandco products. Excited to follow for future purchases

January 20, 2024
Unprompted review
Rianandco logo

Reply from Rianandco

Thank you Aoibheann! We’re so happy to hear you are happy with your orders and our service! The wooden farm is one of our favourites. :)

Advertisement
Rated 5 out of 5 stars

Excellent

Excellent, fast service with amazing quality products. I have bought many times from this site and always have a pleasant experience

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

Products not as photos on website

Ordered a few products including a playmat. The photos showed a pattern on both sides. When it arrived there was no pattern on the reverse/ lining. The mat had string around it to pull into a bag so when in a bag would show the lack of lining/pattern.

I emailed to query and was signposted to the returns policy, which stated as it was on sale, no return possible. I was given an ‘in this instance’ response that they would allow a return. Was told “ images shown on our site are from the manufacturer. We will look into these.”

Despite image not being as described, shipping and return was to be at my cost. Repeatedly directed me to their returns web page.

It’s a real shame as I am keen to support small business, but difficult to do so, and buy items on line if they’re not as pictured.

February 2, 2024
Unprompted review
Rianandco logo

Reply from Rianandco

Hi Georgina, as I stated there was nothing on the description or the photo to show that there is lining on the heavily discounted play mat that cost a whopping £14.99 in our clearance sale. Honestly, I would have refunded you in full and let you keep the playmat had the tone of your emails been a little nicer. I hope giving a one star review to a small business made you feel better. :)

Rated 4 out of 5 stars

The items I ordered are beautiful and…

The items I ordered are beautiful and thankfully arrived undamaged but the outer box and covering bag were badly damaged when they arrived. I also didn't have an update on tracking info, so I wonder if Rianandco needs to change their delivery supplier? The item was left by my back door.
I have photos of how the item arrived if anyone cares to see those. Other than that, very happy with my purchase!

June 6, 2023
Rianandco logo

Reply from Rianandco

Hi Laura! Thanks so much for your review and we’re so glad you are happy with your purchase. It means a lot to our small business to receive feedback. I am very sorry to hear that the packaging was damaged. We sent a tracking link so I am not sure why they did not give you tracking updates. Please do send us a photo and we will be in contact with Royal Mail immediately. If you could email us on info@rianandco.com we would be happy to send you a discount code if you wish to make any future purchases.

Rated 5 out of 5 stars

Superb

Beautiful, unique items and super quality! More than happy with my purchases.
Superb customer service, the best customer experience ever!! Thank you so much I will definitely be back again.

December 21, 2022
Rianandco logo

Reply from Rianandco

Joan, thank you so much for this wonderful review. It means a lot to our small business, we really appreciate it and we are delighted that you are happy with your purchases! Thanks again :)

Advertisement
Rated 1 out of 5 stars

What happened?

Received a refund for the item without an explanation. It was supposed to be a gift for my son's birthday and was very much looking forward to receiving it. Very disappointed

November 29, 2022
Rianandco logo

Reply from Rianandco

Hi Meagan, as we said in our email to you, we were not able to ship this item to the USA. We also sent you a screenshot for proof of our explanation with your full refund. It’s a shame you felt the need to share a 1* review for a product that we couldn’t ship. We are a very small business and every other review we have received is 5*, unfortunately yours has brought our score down. Again, we apologise that we cannot ship internationally yet.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Items arrived so quickly and the quality is amazing. So happy that all items are eco friendly and sustainable. Excited for my next purchase. Thank you!

June 28, 2022
Unprompted review
Rianandco logo

Reply from Rianandco

Thank you for your lovely review Christina! :)

Rated 5 out of 5 stars

Eco friendly and efficient

Quick and efficient service. Items are fantastic and of the highest quality. It is wonderful to have trust worthy eco friendly items for kids. Can't recommend this service enough.

June 28, 2022
Unprompted review
Rianandco logo

Reply from Rianandco

Thank you for your lovely review Una! :)

Rated 5 out of 5 stars

Amazing quality and service

The quality of these toys is absolutely brilliant. The service is excellent also, delivery was very quick. More than happy to purchase from rian&co again. Thank you.

June 27, 2022
Unprompted review
Rianandco logo

Reply from Rianandco

Thank you for your lovely review Cathal. We're delighted that you were happy with your order. :)

Advertisement
Rated 5 out of 5 stars

Great service

Easy to use website, quick delivery, great customer service! Such beautiful products and high quality!

May 10, 2022
Rianandco logo

Reply from Rianandco

Thank you so much Kaitlin! :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look