After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The app provided very detailed video information about how to perform the test. However, I did have issues on the first two tests that I did. This was quickly resolved in a text chat with customer ser... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
Company replied
I wasn't feeling great and before being able to get in to see my doctor, I saw the add for the Ribbon Check up and gave it a try. Shipping was fast and easy, and the procedure was clear and easy t... See more
Company replied
3.1
Average
499 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product with easy to follow instructions
The ribbon checkup kit I got was easy to use and provided almost instant results back immediately. I continue to monitor my kidney and liver function health and I’m gaining a broader understanding of what things affect the function of those two organs! They also provide professional help for any questions that may come up about your results.
January 13, 2026
Unprompted review
Reply from RibbonWell™
Hi Gary,
Thank you for sharing your experience! We’re glad to hear the kit was easy to use, the instructions were clear, and the results came back quickly. It’s great that Ribbon is helping you better understand and monitor your kidney and liver health over time. We’re also happy to know the professional support has been helpful. We truly appreciate your trust and support!
Warm regards,
Michelle
Excellent telehealth support.
I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option. Had a nice video chat with the MD who actually decided to change the standard medication due to my symptoms. Had my meds 2 hours later.
January 12, 2026
Unprompted review
Reply from RibbonWell™
Hi Mary,
Thank you for sharing your experience! We’re thrilled to hear that Ribbon helped confirm your concerns and that the telehealth option allowed you to get timely care. It’s wonderful that your doctor could adjust your treatment quickly and that you received your medication so fast. Stories like yours highlight exactly why we created Ribbon—to give people fast, reliable insights and peace of mind. We truly appreciate your trust!
Warm regards,
Michelle
I had recently had my doctor do a urine…
I had recently had my doctor do a urine analysis and I was curious to see how it measured with ribbon. When I received the kit, I was impressed with how well it was documented for instructions and how easy it was to test. And it is extremely accurate. Now I can test it on a monthly basis and feel confident of the results.
January 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Robert,
Thank you so much for sharing your experience! We’re thrilled to hear that you found the instructions clear, the test easy to use, and the results extremely accurate. Knowing that your Ribbon results matched your recent lab work and now give you confidence to test monthly truly means a lot to us. We’re excited to be part of your proactive health routine, thank you for trusting Ribbon!
Warm regards,
Michelle
I think this product is terrific
I think this product is terrific. It's easy to use and provides clear results. If the company made its subscription policy more clear they wouldn't get any bad reviews. If they made that simple change, I am sure they would get all five star reviews.
January 13, 2026
Unprompted review
Reply from RibbonWell™
Hi Linda,
Thank you for your honest feedback and kind words. We’re glad to hear you find the product easy to use and the results clear. We truly appreciate your input regarding the subscription policy—feedback like this is important to us and helps guide improvements to make the experience clearer for everyone. Thank you for taking the time to share your thoughts and for supporting Ribbon.
Warm regards,
Michelle
There was no notice that this was a…
There was no notice that this was a subscription. After I found out about the subscription, I cancerlled on their website and they continue to try to take the monthly amount. Complete Fraud!
January 13, 2026
Unprompted review
Reply from RibbonWell™
Hi Amit,
We’re sorry for the frustration you’ve experienced and take this feedback seriously. We understand how concerning it is to see charges continue after a cancellation, and this is not the experience we want for our customers. We’d like to review your account to confirm the cancellation status and resolve this immediately.
Warm regards,
Michelle
The app provided very detailed video…
The app provided very detailed video information about how to perform the test. However, I did have issues on the first two tests that I did. This was quickly resolved in a text chat with customer service. Most importantly, the test results were comprehensive, and I plan to use this test on a weekly basis for tracking my UTI status (I am immune compromised and must deal with infections quickly)
January 13, 2026
Unprompted review
Reply from RibbonWell™
Hi Bob,
Thank you for sharing your experience in such detail. We’re glad the app’s video guidance was helpful and that our customer service team was able to quickly resolve the issues you encountered. It’s especially important to us that the results are comprehensive and useful for close monitoring, and we’re honored to support you in managing your health proactively. Thank you for trusting Ribbon as part of your routine.
Warm regards,
Michelle
Horrible business practices
Horrible business practices! Subscription charges should be black and white in plain sight. So, you're telling me if i purchased an 18 month plan, I'd paying an extra $360 just to use my strips? There are so many more wrongs with this online business... I'll just leave it at this, though I'm bothered. You are a RIPOFF! Don't hide anything, mention everything upfront, especially when it involves money! This business is a pure joke.
January 13, 2026
Unprompted review
Reply from RibbonWell™
Hello,
We’re sorry for the frustration this caused and understand your concerns. The subscription information is displayed on the payment page at checkout, but we recognize that it may have been overlooked, and we apologize for any confusion this created. The monthly fee supports access to results interpretation and ongoing health-tracking features, not the test strips themselves. We’d appreciate the opportunity to review your account and address this directly—we can help make this right.
Kind regards,
Michelle
I love the Ribbon Medical testing kit
I love the Ribbon Medical testing kit. I find it has useful information bqsed on my medical condition.
Once you learn the process of how to take the test (which is easy) Its easy to keep taking tests. I like to take it once a month. But in truth it lacks one important thing I wish it had. Thats why a 4 rating rather than a 5. I wish it tested for micro albumin. Then it would be to me a complete test. And what I like best is that the Ribbon company want to make their test kit better and that why they want these honest reviews.
January 8, 2026
Unprompted review
Reply from RibbonWell™
Hi Jack,
Thank you for sharing such thoughtful and honest feedback. We’re glad to hear that Ribbon provides useful information for your condition and that the testing process is easy to follow and maintain monthly. We truly appreciate your suggestion regarding microalbumin testing—feedback like this is extremely valuable as we continue working to improve and expand our test offerings. Thank you as well for recognizing our commitment to listening to our customers. Your trust and honesty mean a great deal to us.
Kind regards,
Michelle
Ditto about the re-occuring fee
Ditto about the re-occuring fee. Then I got ghosted from customer support when I challenged them to show me in the Terms and conditions.
Even in your response it says the fee is not clear, show me where in these terms and conditions does it show I will be charged 19.99. It doesn't,
Explain why so many people complain about the same thing??
January 9, 2026
Unprompted review
Reply from RibbonWell™
Hi James,
Thank you for sharing your concerns. I’m sorry for the frustration this experience caused, and I want to address it directly.
For transparency, the subscription details are outlined in our Terms and Conditions, which can be found here:
https://ribboncheckup.com/pages/terms-and-conditions
We understand that locating this information during checkout may not have been as clear as it should have been, and we acknowledge your feedback regarding visibility and communication. Your experience has been shared internally as we continue working to improve clarity and customer support responsiveness.
Kind regards,
Michelle
Creative and easy way to test your numbers
Creative and easy way to test your Kidney numbers.
The system is fast, efficient and more than I expected. Just follow the instructions and within minutes your results are transmitted. Great product
December 31, 2025
Unprompted review
Reply from RibbonWell™
Hi Ronny,
Thank you for sharing your experience! We’re glad to hear you found Ribbon a creative, fast, and efficient way to check your kidney health. It’s wonderful that the process exceeded your expectations and that results were quick and easy to access. We truly appreciate your support and recommendation!
Kind regards,
Michelle
Just got charged a $19.99 recurring…
Just got charged a $19.99 recurring monthly fee for apparent access to their website to read the test results. I NEVER read anything about these charges at checkout and I’m extremely disappointed in these hidden charges that make this company seem like a scam. :(
January 10, 2026
Unprompted review
Reply from RibbonWell™
Hi Drew,
We’re very sorry for the frustration and confusion this situation has caused. The $19.99 monthly fee covers access to the Ribbon web app, which provides scanning and interpretation of your test results, secure storage of your results, one-click PDF sharing with your doctor or family, and unlimited consultations to discuss your results.
We understand this may not have been clear during checkout, and we sincerely apologize for the confusion. We see that your subscription has been adjusted, and our goal is to ensure you can continue monitoring your health without interruption while we work to make this right for you.
Kind regards,
Michelle
Very shady $20/month hidden subscription!!!
The test results were alright I guess. Got a bit of insight on some of my health markers but the reason I am giving the service a 1 star is that there is a $20/month subscription that was not disclosed at the time of purchase and if it was it was very fine print. Even the Google AI says that all results, support chat, and use of the app are free. Seems kind of shady to hide this information and just start charging you $20/month.
Overall, I don't need my health apps trying to scam me out of money. Will be cancelling after the first month is up.
January 8, 2026
Unprompted review
Reply from RibbonWell™
Hi Bijan,
We’re sorry for the frustration and appreciate your feedback. The $20 monthly subscription covers continued access to the Ribbon web app for result scanning, secure storage, and support. We apologize if this was overlooked during checkout and are working to make this clearer.
Please share your email address so we can review your account and reach out directly to help make this right.
Kind regards,
Michelle
I was never told about the 19.99 a Mth
I was never told about the 19.99 a Mth. Pls credit my act and explain what this is all about pls
January 8, 2026
Unprompted review
Reply from RibbonWell™
Hi Nancy,
We’re sorry for the confusion and frustration. The $19.99 monthly charge is for access to the Ribbon web app, which includes result scanning, secure storage, and support. We apologize if this was overlooked during checkout.
Please share the email used for your order so we can review your account and follow up directly to help resolve this.
Kind regards,
Michelle
Ribbon Check Kit- Easy To Use
I ordered the Ribbon Check kit with the idea of being able to see where my health stood in-between my yearly physical and blood draws. The test is simple to use. The instructions flawless. And the best is the results are on your phone quickly. I had a blood draw this week and the results from Ribbon aligned with my blood test results. Can’t give a better recommendation.
January 2, 2026
Unprompted review
Reply from RibbonWell™
Hi Carol,
Thank you for sharing your experience! We’re glad to hear the test was simple to use, the instructions were clear, and that receiving results quickly on your phone made it even more convenient. It’s especially reassuring that your Ribbon results aligned with your recent blood work—that’s exactly what we aim for. We truly appreciate your trust and your strong recommendation!
Kind regards,
Michelle
The test was so simple to use
The test was so simple to use, Web App worked flawlessly. Having done a traditional medical test, I was able to compare result, very accurate. factor in that I was able to perform this at home and save both time and money it is a total Win/Win. Easy to print results well explained and easy to share with DR
January 6, 2026
Unprompted review
Reply from RibbonWell™
Hi Bill,
Thank you for sharing your experience! We’re glad to hear the test was simple to use, the web app worked smoothly, and that your results aligned closely with traditional medical testing. Being able to test at home, save time and money, and easily share clear results with your doctor is exactly what Ribbon is designed to provide. We truly appreciate your trust and support!
Kind regards,
Michelle
Great customer service from Patrick
Great customer service from Patrick. I’ve only used the test once but I think it’s a good service. It was easy to downgrade to the $4.99 month plan which includes 4 scans per month. The test gives me peace of mind while being proactive with my health.
January 8, 2026
Unprompted review
Reply from RibbonWell™
Hi Laurie,
Thank you for sharing your experience! We’re glad to hear Patrick provided great customer service and that the test has been easy to use and helpful in giving you peace of mind. It’s also great to know the plan options worked well for you. Staying proactive about your health is exactly what Ribbon is here to support, and we truly appreciate your trust!
Warm regards,
Michelle
20 subscription fee! Unadvertised!
I was charged 64.00 for 36 tests, a good price. This month I was charged an unwanted, and not asked for 19.99 fee after being told when I bought the package that there was no subscription fee.
December 1, 2025
Unprompted review
Reply from RibbonWell™
Hi Daniel,
We’re sorry for the confusion and frustration. The $19.99 charge is for access to the Ribbon web app, which provides result scanning, secure storage, PDF sharing, and consultations. We apologize if this was overlooked during checkout and are working to make this clearer.
Please share your email address so we can review your account and help resolve this.
Warm regards,
Michelle
Urinalysis test results
The ribbon test box came in quickly. The instructions were easy to follow and it provided me peace of mind to know that my urinalysis came indicating all is well and healthy for someone 70 years old.
A great way to start the year without having to see a doctor for a urinalysis.
January 5, 2026
Unprompted review
Reply from RibbonWell™
Hi Dan,
Thank you so much for sharing your experience! We’re glad to hear your kit arrived quickly and that the instructions were easy to follow. It’s wonderful that the results gave you peace of mind, especially as an easy way to start the year feeling confident about your health. We truly appreciate your trust in Ribbon and your kind words!
Warm regards,
Michelle
The tests are detailed and help to put…
The tests are detailed and help to put our mind at ease. The customer service has gone above and beyond dealing with any complications. I would recommend this kit for anyone who would like to keep tabs on their health, stay healthy!
December 1, 2025
Unprompted review
Reply from RibbonWell™
Hi Christina,
Thank you for sharing your experience! We’re glad to hear the detailed tests helped put your mind at ease and that our customer service was able to support you through any complications. Helping people stay informed and proactive about their health is exactly what we strive for. We truly appreciate your recommendation!
Warm regards,
Michelle
My experience was easy and convenient
My experience was easy and convenient. The instructions were easy to follow. Everything I needed to do the test was easily available. I have recommended this to some friends.
December 29, 2025
Unprompted review
Reply from RibbonWell™
Hi Cindy,
Thank you for sharing your experience! We’re glad everything was easy, convenient, and straightforward. We truly appreciate you recommending Ribbon to your friends—it means a lot to us. Thanks again for your support!
Warm regards,
Michelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.