After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The app provided very detailed video information about how to perform the test. However, I did have issues on the first two tests that I did. This was quickly resolved in a text chat with customer ser... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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I wasn't feeling great and before being able to get in to see my doctor, I saw the add for the Ribbon Check up and gave it a try. Shipping was fast and easy, and the procedure was clear and easy t... See more
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3.1
Average
499 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Staying on top of it.
Month 3 of using The Ribbon test to checkup on my health. The test provides positive and negative results. Love finding that the positive categories are continuing. Knowing that there is room for improvement in my health, The Ribbon identifies the negative results that need addressing. And I perform the test at home. ... no lab appointments.
January 16, 2026
Unprompted review
Reply from RibbonWell™
Hi Katherine,
Thank you for sharing your experience! We’re thrilled to hear that after three months, Ribbon has helped you track your health and identify both areas of strength and those needing attention. Being able to do this conveniently at home without lab appointments is exactly what Ribbon is designed for. We truly appreciate your trust and dedication to proactive health monitoring!
Warm regards,
Michelle
Highly recommend this product
This is a great product, super easy to use, valuable and actionable information! Also, customer service is super fast and helpful!
January 17, 2026
Unprompted review
Reply from RibbonWell™
Hi Robert,
Thank you for sharing your experience! We’re thrilled to hear you found Ribbon easy to use and that the information was valuable and actionable. It’s also wonderful to know our customer service was able to provide fast and helpful support. We truly appreciate your trust and support!
Warm regards,
Michelle
Total scam You get charged for a membership before…
You get charged for a membership before you even receive your product. Plus you are unable to get results unless you carry a membership. Scam. RUN don't want. Oh yeah money back guarantee you pay for shipping. No phone # available to call. Bad business
January 16, 2026
Unprompted review
Reply from RibbonWell™
Hi Elouise,
We’re very sorry for the frustration this has caused. The $19.99/month subscription is for accessing the app, including:
Scanning and results interpretation
Secure, private results storage
One-click PDF sharing for your doctor or family
Unlimited consultations to discuss your results
We understand this may not have been clear at checkout and apologize if it was overlooked. We’d like to review your account and reach out directly to make this right—please provide your order details so we can assist you.
Warm regards,
Michelle
Proactive with your health!
The product is very easy and quick to use. Your results are available in minutes! Ribbon allows you to be proactive with your health!
January 14, 2026
Unprompted review
Reply from RibbonWell™
Hi Rich,
Thank you for your feedback! We’re glad to hear you found Ribbon easy and quick to use, and that the fast results help you stay proactive with your health. We truly appreciate your support!
Warm regards,
Michelle
Unbelievably Easy to do!
Unbelievably Easy to do!! I have told several friends about these test strips already. Looking fwd to more tests in my future! Thanks for making such a great product!
January 7, 2026
Unprompted review
Reply from RibbonWell™
Hi Jamie,
Thank you so much for your kind words! We’re thrilled to hear you found the test unbelievably easy to use and that you’re already sharing it with friends. We love that you’re looking forward to using it again, and we truly appreciate your support. Thanks for being part of the Ribbon community!
Warm regards,
Michelle
Both times I have tried to use this…
Both times I have tried to use this test. The time has run short and kicks me out to start all over again, which is ridiculous. It’s just that it it’s just not user-friendly and it’s very very frustrating especially first thing in the morning. I would not recommend this test anyone
January 16, 2026
Unprompted review
Reply from RibbonWell™
Hi Laurie,
Thank you for sharing your experience—we’re really sorry to hear how frustrating this has been. That’s definitely not the experience we want for our customers, especially first thing in the morning. Many customers do find the test easy to use, so we’d love the chance to help troubleshoot what’s happening in your case. I’ll be reaching out to you directly via email to assist step by step and make this easier for you.
Warm regards,
Michelle
Outstanding Customer Service…
Although I haven't used the product yet, I can attest to their "outstanding" customer service! The personal attention to my question/concern was immediatley responsed to and resolved by Allana from their customer service team. Not only was she responsive but even followed up to insure my issue was completly resolved to my satisfaction. Best on-line experience I have ever had!
January 14, 2026
Unprompted review
Reply from RibbonWell™
Hi Jim,
Thank you so much for sharing your experience! We’re thrilled to hear that Allana provided outstanding, attentive support and followed up to ensure everything was fully resolved. Delivering personal, responsive customer service is something we truly value, and your kind words mean a lot to us. We really appreciate your support and look forward to assisting you anytime you need us!
Warm regards,
Michelle
I have been receiving Ribbon Boxes…
I have been receiving Ribbon Boxes (nice and Blue) for several times, as I enjoy the convenience and seem to use them more then even suggested.
The testing procedure is easy and cleary explained.
Will always be a customer to maintain excellent health through information provided
Thank you
January 7, 2026
Unprompted review
Reply from RibbonWell™
Hi Rainer,
Thank you so much for your continued support! We’re glad to hear you enjoy the convenience of the Ribbon boxes and find the testing procedure easy and clearly explained. It’s wonderful to know you’re using Ribbon to stay informed and proactive about your health. We truly appreciate your loyalty and are grateful to be part of your wellness routine!
Warm regards,
Michelle
The results were Dr verified.
The results from the kit were easy to obtain. The results matched the doctor office visit lab results. This told me the accuracy of the ribbon kit.
November 1, 2025
Unprompted review
Reply from RibbonWell™
Hi Russell,
Thank you for sharing your experience! We’re glad to hear the results were easy to obtain and that they matched your doctor’s lab results. Knowing the accuracy gave you confidence in the Ribbon kit means a lot to us. We truly appreciate your trust and support!
Warm regards,
Michelle
Easy to use, clear results
The kit was extremely easy to follow and the results are very clear. The online tools captures results over time which gives me confidence that I am staying on top of critical health outcomes. The AI chat bot was less useful as it didn’t interpret my results accurately so don’t have confidence to use it. However, the results are so easy to understand that I’m not sure I need it at all.
January 12, 2026
Unprompted review
Reply from RibbonWell™
Hi Billy,
Thank you for sharing such detailed feedback. We’re glad to hear the kit was easy to use, the results were clear, and that tracking trends over time gives you confidence in staying on top of your health. We also appreciate your honest input about the AI chat feature—feedback like this is incredibly helpful as we continue improving our tools. We’re happy that the results themselves are clear and easy to understand, and we truly appreciate your trust and support.
Warm regards,
Michelle
After a very frightening experience…
After a very frightening experience with a UTI directly after having shoulder surgery, I wanted an easy way to check for a UTI again if it were to happen. Doctors are not always willing to allow you a urine test and so I thought it would be great to have this in the comfort of my own home. IAfter a very frightening experience with a UTI directly after having shoulder surgery, I wanted an easy way to check for a UTI again if it were to happen. Doctors are not always willing to allow you a urine test and so I thought it would be great to have this in the comfort of my own home. I discovered ribbon check up and it is effortless. I highly recommend this company.
January 15, 2026
Unprompted review
Reply from RibbonWell™
Hi Zoe,
Thank you for sharing your experience. We’re so sorry you went through such a frightening situation, and we’re glad Ribbon can help provide reassurance and an easy way to check for a UTI from the comfort of your home. Making testing accessible and effortless—especially when timely care matters—is exactly what we aim to do. We truly appreciate your recommendation and your trust in Ribbon Checkup.
Warm regards,
Michelle
Reply from RibbonWell™
Hi K J,
Thank you for your feedback! We’re glad you found Ribbon easy to use and the information helpful. If you ever need assistance or have questions, our customer service team is always here and happy to help. We truly appreciate your support!
Warm regards,
Michelle
I am so impressed with the Ribbon kit
I am so impressed with the Ribbon kit. Convenient, easy and results quickly. Recommend to anyone who likes to keep on top of their health.
January 14, 2026
Unprompted review
Reply from RibbonWell™
Hi Pam,
Thank you so much for your kind words! We’re glad to hear you found the Ribbon kit convenient, easy to use, and fast with results. We truly appreciate your recommendation and are happy to support you in staying on top of your health!
Warm regards,
Michelle
Received my Ribbon package on-time and…
Received my Ribbon package on-time and good shape. Instructions were clear and easy to follow. The app makes getting both results and tracking progress fool proof.
I set reminder to complete repeat testing each month.
January 6, 2026
Unprompted review
Reply from RibbonWell™
Hi Mike,
Thank you for sharing your experience! We’re glad to hear your Ribbon package arrived on time and in great condition, and that the instructions were clear and easy to follow. It’s great to know the app made viewing results and tracking your progress simple, and that you’ve set reminders for monthly testing. We truly appreciate your trust and support!
Warm regards,
Michelle
They have outstanding customer service
They have outstanding customer service. I did not understand everything but they worked with me to correct. I appreciate them very much
January 12, 2026
Unprompted review
Reply from RibbonWell™
Hi Joyce,
Thank you for your kind words! We’re glad our team could take the time to help and make sure everything was resolved. We truly appreciate your trust and are always here if you need any assistance.
Warm regards,
Michelle
Compassionate and caring company
After ordering the ribbon test strips, I had an issue. After emailing Michelle and the management she took care of the issue and made me 100% happy ,now I’m going to start testing my urine and monitoring my health. I just want to thank them again for all their help.
December 12, 2025
Unprompted review
Reply from RibbonWell™
Hi Anthony,
We’re very sorry for the frustration and confusion this situation has caused. We understand how upsetting unexpected charges can be. To clarify, the Ribbon test strips are a one-time purchase, and the $20/month fee covers optional access to the web app for scanning results, secure storage, and sharing with your doctor.
We see that you’ve attempted to cancel, and we’d like to make sure everything is resolved for you. Could you please provide your order details or email so we can review your account and assist you directly?
Thank you for bringing this to our attention, and we hope to make this right.
Warm regards,
Michelle
If you read reviews of complaints
If you read reviews of complaints, ask those people if they tried to communicate with Ribbon. I suspect very few have sent email with their issues. I am here to say, I have communicated with Ribbon a couple times and each time issues are resolved, meeting my satisfaction. My physician asked why I do this test, my answer is simple. I have Kidney issues. I have had Kidney stones in the past. If I get back pain I can check and see if it's something I need to provide results to my doctor(s) or if I should go to the Chiropractor. In most cases, it can take weeks to see a specialist. Why wait to have this test taken, provide your doctor with the results.
January 12, 2026
Unprompted review
Reply from RibbonWell™
Hi Russell,
Thank you for taking the time to share such a detailed and insightful review. We truly appreciate you highlighting the importance of communication and your positive experiences working with our support team. It’s great to hear how Ribbon helps you stay proactive with your kidney health and make informed decisions about when to seek medical care. Being able to share results with your doctors without waiting weeks is exactly the kind of empowerment we aim to provide. Thank you for your trust and for sharing your perspective with others.
Warm Regards,
Michelle
Hidden $19.99/month subscription fee
Update:
Ribbon reached out to me and refunded the $19.99 I was charged. So, I am impressed with their customer service. I haven't tried a test strip yet, so I will update my review after I do so.
Bought the test kit before Christmas. Took a long time to receive the package. A couple weeks after Christmas I got charged $19.99. I contacted them to ask what the charge was. They answered there's a $19.99/month subscription fee. That was the first I'd heard of a subscription. Don't think they're going to return my money.
Michelle, I did reach out and asked to have the $19.99 charge refunded. Didn't hear back after that. The subscription fee is not obvious anywhere on the order form. Very sneaky.
Received an email offering a refund. Will see if it happens. Will update my review if it does.
January 9, 2026
Unprompted review
Reply from RibbonWell™
HI Susan,
We’re sorry for the delayed delivery and for the confusion around the $19.99 charge. The test kit itself is not a subscription; the monthly fee is for access to the web app services used to view, track, and manage results, which is disclosed on the payment page. We understand this may have been overlooked and apologize for the frustration it caused. Please reach your order details so we can review your account and address this properly.
Kind regards,
Michelle
The test itself seems valid the monthly…
The test itself seems valid the monthly charge atrocious and undisclosed when purchasing - stay away and get the straight goods from your health provider - If you do not have insurance it may provide comfort if all is well but a next step to resolve your issue it does not easily come to hand.
November 13, 2025
Unprompted review
Reply from RibbonWell™
Hi Greg,
Thank you for sharing your feedback. We’re glad the test provided some reassurance, but we’re sorry for the frustration around the monthly fee. The test kit itself is not a subscription; the $19.99/month charge is for access to the web app services used to view, store, and manage results, and this is disclosed on the payment page. We understand this may have been overlooked and apologize for any confusion. Please share your order details so we can review your account and address your concerns directly.
Kind regards,
Michelle
Ribbon checkup is something that is important for health and easy to use.
Ribbon checkup is something that everyone over forty should use. Very accurate and super easy to use in the privacy of your home. Shipping was quick and the price is reasonable.get
January 13, 2026
Unprompted review
Reply from RibbonWell™
Hi Bill,
Thank you for your recommendation! We’re glad to hear you found Ribbon Checkup accurate, easy to use, and convenient to use at home. It’s also great to know shipping was quick and the pricing felt reasonable. We truly appreciate your support and trust!
Kind regards,
Michelle
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