Richardson & Starling Reviews 265

Very nice guys (Mike and Darren) polite and hardworking. Nothing bad to say at all.

The gentleman were lovely and polite and covered all my carpet before they done anything they were hard working and never stopped until the job was all finished in fact there names were David and Billy and I stay in patna in Ayr thank you so much

We had two workers in yesterday fixing a dampness problem in two different areas of our house. The work was carried out very professionally and both workers were polite and helpful. They covered entire areas where they were working and once finished the place was spotless. Highly recommend this company and thank you for doing a first class job.

R&S really are the experts and have all the knowledge and experience needed to solve a nasty problem like dry rot. The thoroughness and general responsiveness is excellent as is the behaviour of their teams on site. I have used them for 25 years on domestic damp and rot problems and their work has always stood the test of time. They aren’t cheap but you are buying peace of mind. Highly recommended.

What a good job from start to finish both sets of tradesman were polite careful and considerate thank you so much for sending us true professional tradesman

Thank you very much to George and Stephen for carrying out work at my property. Very pleased with the work and how tidy they left the property after the work they carried out.
Thanks again
Danielle

Everyone we came into contact with from the Dundee office was first class from Allan Brown the surveyor to Steven Traynor the works manager and last but not least to the excellent work from Bob Emery the technician - great staff and great assets to the company - thank you!

Evan and Darren were great - pleasant, efficient and very hard-working. They treated all the wall ties in the building in good time and with minimum fuss. It was a pleasure to have them working round the house.

Mark was extremely helpful and explained things clearly. He also suggested resolutions to my problem. 10/10

The surveyor Craig arrived on time and explained in detail what he would do in order to access and survey what I perceived to be a wet or dry rot issue beneath my hall floor. Craig donned his overalls and accessed the sub floor via a hatch in the cupboard. He described in detail his findings and to my relief there was not timber decay. Craig put my mind at ease by taking photographs on his phone and showing me the timbers and flooring. He presented as very informed and knowledgeable and explained that his background in building goes back to his teens. Thanks for a thorough survey and without doubt my interaction with Craig gives me faith should I need Richardson and Starling in the future I would not hesitate.

Survey completed on dampness in bedroom, Craig was very knowledgeable and gave advice on some quick home fixes as well as devices on how to solve the problem, no harsh sales pitches just honest advice. Report with me on same day!! Good service!

My basement’s humidity problem required replacement of old vents, new ones to be added and Visqueen and concrete to seal the solum. After a short delay in starting the work proceeded smoothly and efficiently, being completed in 5 days (I was quoted “a week”). Billy and David were punctual, friendly, knowledgeable and helpful tradesmen who explained as they went along and cleaned up afterwards leaving the property tidy. I am confident that they did the job to a high standard and would recommend their work.

We had some work done recently which included plastering the walls once the damp proofing was complete and replacing the skirting boards- this was included in the price and in the work schedule. The plaster work was terrible- the finish was rough and the skirting boards had been replaced but leaving gaps between them and the wall in some places, We corrected the work ourselves and covered the cost of this. We had to chase R&S up for the invoice in order to make the payment and receive the guarantee. We informed them of the poor plaster work at that point, but when we received the invoice the next day there was a mention that the plaster work was not covered in the guarantee. After several emails back and forth, we were told 'this type of plaster work' isn't guaranteed.

The email also implied we only raised these concerns when it came to paying and we were asked 'I am taking it this is due to Richardson and starling now wanting payment? I am not really sure what you want out of this', implying we were asking for a reduction in fees.

We weren't. At no point did we ask for any reimbursement. We wanted to know why the plaster work wasn't covered by the guarantee when it is mentioned in the job plan and quote.

There was no acknowledgement from R&S that the work was of poor quality and no apology. They eventually agreed to cover the plaster work in the guarantee as a matter of goodwill, but really failed to see the point we raised.

They need to work on their communication style and also be aware that some of their tradesmen are delivering work of very poor quality

Great friendly, professional service. Craig was very knowledgeable and provided lots of good information and advice.

I was worried about dampness in my house so I had Richardson & Starling do a survey for me just to ease my mind and Marc McNally done a great job by advising me that if I aired the house and kept the ventilation flowing through it.it should clear the moister and keep the dampness away.
I have used R&S before and the workmen did a fantastic job as I had to get my dampness fixed.

For 3 weeks I've tried to get a rot report that the previous owners had done because a massive issue was found that I believe should call into the qualifications and quality of the surveyor.

It turns out there's two rot reports, after 3 weeks I have the second and wanted the first to see if such an issue was mentioned.

The original surveyor who missed the issue has ignored me twice. Once saying he'd send the report (he didn't) and three weeks later when talking now having the second report and wanting the first, just said 'I will look into it' and has ignored me again.

This led to a call from someone apparently a manager, every interaction with the company has caused greater confusion than the next.

4 people dealt with and even the call yesterday I'm told, I have no right to report since I'm not a customer (although would argue guarantee passes down and I should be able to see report and how a qualified surveyor misses something so badly)

I'm told an admin charge would get me the report while also being told I can't have the report.

I said that the 3 rival companies have given me quotes and all are horrified and very sorry assuring me that any surveyor would've discovered this issue the manager said 'Well they probably just want your business' quite a shocking thing to say, the company email ends with '@rot' and they failed to find the rot.

I've been assured that the two reports are the same (just stuff added) but would you trust the company that won't forward a pdf and makes it sound like they're pulling top secret nuclear codes for you?

Every call over time has just made it weirder and weirder. Yesterday a lady told me she didn't have access to system as the office was training so couldn't get report. Two hours later someone phoned and said 'I'm looking at both reports, there's no difference'.

Multiple people spoken to, multiple different answers and the most unhelpful was the original surveyor who missed the issue. All I wanted to do was get to the how and why the issue was missed, the hiding of the first report and hour spent on phone just makes the whole situation a lot more odd. I was hoping for clarity from this company and all I got was 4 different answers with the whole experience feeling very very unprofessional.

Paid for a survey to be done prior to purchasing a house. They missed significant issues with the rough casting (which is likely causing damp) which means I will now be liable to pay for rather than the sellers. Complete waste of time / money engaging Richardson and Starling. When trying to raise a complaint I have just been ignored.

I've been emailing & calling for the past week with some questions re a survey report that was done by R&S/ next steps and no one seems interested. They tell me they'll call me back and have for the most part ignored my emails, and given me contradictory information... I'm looking to spend over 20k with them (woodworm, damp) and it's like they're not interested. I am so confused! Will look at alternative companies as communication with them so far doesn't fill me with much hope! I honestly never leave reviews especially bad ones but I just feel very disappointed, had high hopes reading online reviews but it's been a real disappointment so far so will avoid.

R&S dealt with a dry rot problem for me, including exposing brickwork, carrying out remedial works then repairing back to original state. Kris and other staff (didn't get their names) were pleasant and punctual and did a great job so would highly recommend.

We asked Richardson & Starling to check out a rising damp problem and would like to make special mention of Kris Haig, the plasterer, who was very pleasant, knowledgeable about the job he had to do and took great care of our property