I wanted some info on a TV and surround sound/soundbar and couldn't have been served better than I was by the team in Richer Sounds - all through email and their online platform mind. Particular Shou... See more
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Review summary
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Reviews shaping this summary
As always I hade a brilliant experience dealing with Richer Sounds in Belfast...for many years now I have been using Richer Sounds for all my stereo, home cinema and accessories...they are excellent t... See more
Company replied
Excellent service online, on phone, and product knowledge. Fast, efficient and very helpful. Not to mention great products at a great price. Brilliant delivery service. Go above and beyond. Altogether... See more
Company replied
Great company - know them from when they had a shop in Dublin on the Quays and they have always had a great ethos: excellence in product selection, staff know their stuff and are extremely helpful. P... See more
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Company details
- TV store
- also in
- Audio Visual Equipment Repair Service
- Electronics Store
- Hi-fi shop
- Home Audio Store
- Television Repair Service
Information provided by various external sources
Richer Sounds Ireland - We are Ireland's largest TV, Hi-fi and Flat TV specialists. We sell TV, Home Cinema and Hi-fi equipment at the best prices anywhere. Guaranteed. We are based in Belfast
Contact info
7 Smithfield Square North, Belfast, BT1 1FN, BT1 1FN, Belfast, United Kingdom
- (0044) 0333 900 0070
- trustpilot@richersounds.ie
- www.richersounds.ie
4.9
Excellent
613 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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As a regular customer of Richer Sounds…
As a regular customer of Richer Sounds Belfast I must say John, Kenny and the rest of the staff there are just exceptional and will go above and beyond to get you to your ultimate goal.
Thank you again John.
October 31, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Eugene
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let John, Kenny and the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great products and past history, but a disappointing recent customer interaction
I have purchased three televisions from Richer Sounds in the past and have always received excellent service, regularly recommending them to friends and family.
I have always been able to secure a small discount on my previous three TVs. However, after placing an order for a TCL C8L 65” online to request a quote, I received a call from the business the next day only to be told quite bluntly that there are no discounts on TVs. I must admit I was a little taken aback and replied that if there was no discount, I would simply order online. I have not yet completed the order, but I probably still will, as the service prior to this experience was brilliant. Whether there has been a shift in management or company policy I’m not sure, but it left me feeling negative about the company for the first time since the 1980s.
November 1, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Steve,
many thanks for taking the time to leave a review and apologies for the delay in our reply.
Having reviewed the quote you received from your online request, I can that there was a small discount applied automatically as a thank you for shopping with us. Our apologies if this wasn’t explained clearly during the conversation.
Unfortunately the TV market is really competitive and our margins can be wafer thin, but I’m sorry if you found the colleague’s manner abrupt of course and will raise the issue directly with him to learn from. We do have a published price beat, so if you have seen the TV cheaper in Ireland or the UK, once the T's and C's are broadly the same as ours, the product is in stock and available for delivery to you, we will happily price beat any cheaper price.
Alternatively, feel free to contact me directly and either I or my team will do our best to help you.
Best regards,
John McDonald
Managing Director
Richer Sounds Ireland
johnmc@richersounds.ie
Best in class customer service
Best in class customer service, most competitive price I have found North or South. As good a warranty as you will find anywhere. If you want a lesson in how to keep customers,look no further.
October 12, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Michael
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I bought a TV with this Company
I bought a TV with this Company. Honestly have to say their Customer service was excellent. I had reason to contact them on a few occasions(just a query or two ...or three). I was responded to IMMEDIATELY. They were (Emma) so so helpful. The courier company were brilliant too. An absolute gentleman ( Paul Turner).I have no hesitation using them again. Thank you Richer Sounds. I will be back.
October 15, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Ger
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let Emma and the Team here at Richer Sounds know, they will be really pleased. Also, to pass your comments on to our courier partner as well.
We look forward to your continues support.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Efficient and friendly service and competitive prices
Richer Sounds provided the best price for my new Sony tv and soundbar, and the entire buying experience was efficient from searching for the right tv and soundbar through to prompt delivery at an agreed time. Being based locally in Belfast, and friendly and courteous service added positively to the experience.
October 15, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Richard
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Super fast and efficient service
I ordered a turntable and speakers bundle from Richer Sounds in Belfast late on Wednesday night via their website. Much to my delight I received my order on Friday morning.
This saved me having to travel to Belfast and bring the goods home myself.
I really appreciate the super fast and efficient service provided by Richer Sounds. Many thanks.
October 9, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Stephen,
thanks so much for taking the time to leave a review and great to hear our Guys in-store and DPD together managed to get your Kit out to you rapid !
I hope you have many years of great music and enjoyment from your new vinyl system, keep us posted if we can ever help and of course, thanks for your business - I really appreciate it.
Best regards,
John McDonald
Managing Director
Richer Sounds Ireland
johnmc@richersounds.ie
Reply from Richer Sounds Belfast
Hi Bart,
thanks so much for your 5 Star review and for your business - we really appreciate both :)
Please keep us posted if you ever have any queries or if we can help in the future in any way,
Best regards,
John Mc & Crew
John McDonald
Managing Director
Richer Sounds Ireland
johnmc@richersounds.ie
Very competitive pricing
Very competitive pricing, great warranty offering. The only negative was delivery, it took longer than expected, however the company kept on top of it and kept following up on my behalf. A pleasure to deal with, hope I don't have to test how good the warranty is!
September 29, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Cruiser,
thanks for the great 5 Star review, and of course for your business, we really appreciate both!
On the delivery, I'm not sure what product you had, but TV deliveries can take up to 5 working days as it is really difficult at the moment to get a reliable specialised courier that will ship TVs. So if that was the case please accept my apologies, we are aware of the issue - in the short term we are trying to actively manage every shipment with the Customer and the courier and Emma who manages our logistics admin is a busy lady and thank you for acknowledging that we do try to keep the Customer informed.
In the medium term we are looking at putting our own dedicated delivery service on the road - hopefully this will happen in 2027 - watch this space!
Thanks again Cruiser and always give us a shout with any thoughts or queries and we will do our best to help.
Best regards,
John Mc & Crew
John McDonald
Managing Director
Richer Sounds Ireland
johnmc@richersounds.ie
Excellent customer service from Richer…
Excellent customer service from Richer Sounds.
I bought a pair of Monitor Audio Silver 100 7G speakers, but unfortunately they arrived with a cosmetic defect. When I contacted Richer Sounds, they immediately agreed to a replacement without any hassle.
As the walnut finish I originally wanted was no longer available, they very generously offered me equivalent speakers from two more expensive brands at no extra cost. In the end, I decided to stay with the same model and chose the black finish instead.
What impressed me most was the level of service. John, who is a Managing Director at the company, personally delivered the replacement speakers to my door. He was incredibly polite and professional.
A special thank you to John and everyone else I dealt with throughout the process. They were always responsive, helpful, and focused on finding a solution.
I know Richer Sounds already has a reputation for offering great prices, but after experiencing this level of customer service, I would probably choose to buy from them even if they weren't the cheapest option.
Thank you again for all your help.
Cem
June 5, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Cem,
thanks for the great review and again apologies for the manufacturing defect on the initial speakers.
We really appreciate your review and of course your business and hopefully we can help you again in the future.
Best regards,
John McDonald
Managing Director
Richer Sounds Ireland
johnmc@richersounds.ie
Bought a jbl authentics 500 from the…
Bought a jbl authentics 500 from the guys. Were an absolute pleasure to deal with. 5 stars from me. Excellent service and fast delivery ...not to mention it was a great price
September 9, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Stephen,
thanks for taking the time to leave a review, and of course for your business - I really appreciate it!
I LOVE the Authentics 500, it sounds great and harks right back to iconic JBL core speaker products and it sounds great - Amazing choice!
Hope you get years of use from the product and please keep us posted with any queries and we will do our best to help.
Best regards,
John Mc & Crew
John McDonald
Managing Director
Richer Sounds Ireland
johnmc@richersounds.ie
Excellent experience with Richer Sounds…
Excellent experience with Richer Sounds from start to finish.
Kenny was extremely helpful throughout the purchase and worked hard to put together a great deal on the TCL TV and soundbar. He was friendly, knowledgeable and made the whole process straightforward.
Emma was also fantastic with the delivery updates, keeping me informed and making sure I knew exactly what was happening. The communication and customer service were excellent.
The products arrived safely, and I’m very happy with both the deal and the overall service. A big thank you to Kenny, Emma and the Richer Sounds team. I would definitely recommend them and will happily shop with Richer Sounds again.
September 7, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Vinit
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Also, many thanks for the recommendation. It really is much appreciated!
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Avoid this business at all costs
Avoid this business at all costs. I bought a television from Richersounds on the 21st of January 2026 and stored the television safely upon delivery in a spare bedroom in the original packaging until the 30th of August 2026 as the room the television was due to be mounted in was not ready yet. I opened the box on Sunday the 30th of August 2026 for the first time and the screen is defective with lines running down the length of the screen. I contacted the deputy manager of Richersounds for a repair or replacement and I was told that this is not covered under the year warranty or the 6 year warranty offered with this Philips television. I was told this is unfortunate and that I would be offered a discount on another television. I have emailed back and forth about this issue to no avail. This is genuine issue and not user error and I have been left with a broken television and no means of repairing or replacing it. Avoid this company if you value your consumer rights as they will not be upheld!
David O'Connor
August 31, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi David
Apologies for only getting round to your review.
We appreciate all our customer's feedback and always try our best to meet customers expectations.
Unfortunately on this occasion we were not able to meet your expectations and our genuinely sorry for the disappointment this has caused.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Responsive service
We purchased a Panasonic audio system similar to one we have in Australia. To begin with we had a bad experience. The unit came with a CD stuck in the tray which indicated that it was possibly a demonstration model. Emma at Richer Sounds quickly arranged for a replacement to be despatched which is perfect. Her responsive service quickly rectified a problem and has given us a very positive view of the company despite that initial issue.
Delivery by DPD was a bit unpredictable as they did not follow instructions and attempted delivery on a day they had been told we would be out. All worked out in the end.
August 12, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi DP 7
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to Emma and our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I have made a few purchases from Richer…
I have made a few purchases from Richer Sounds over the past number of years and have always received 1st. class service. Items delivered quickly and safely and, so far , working perfectly. Their customer service is exceptional.
July 31, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Christopher
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I got what I wanted at a good price. The delivery came the next day.
I got what I wanted at a good price.
August 4, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Joseph
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent Customer Service
I ordered an item that required a certain level of technical knowledge to set up and work. Emma in Ricker Sounds Belfast spotted this potential issue, so phoned/voicemail and emailed me to check I knew about the possible issue and was ok to continue with the order.
Once I had confirmed I was Ok with it, it was delivered the next working day. She then followed up to make sure I had received the item and was happy with it.
Excellent Customer Service.
July 27, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Picko
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let Emma and everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Exceptional customer care from Kenny & the Belfast team!
I bought a 65-inch Samsung QD-OLED TV from Richer Sounds Belfast. At the time, Samsung was offering a 15% cashback promotion on the purchase. Combined with Richer Sounds competitive pricing, it made for a fantastic deal and so I went ahead with the order. The TV arrived much faster than expected and has been great so far.
As per the terms and conditions, I waited 30 days before applying through Samsung’s cashback portal. My initial claim was rejected because Samsung stated the proof of purchase photo was missing, which was strange, as I had uploaded a photo of the TV showing the order number. I then resubmitted using the official PDF receipt emailed by Richer Sounds, but Samsung rejected the claim again, claiming that "The qualifying product was not purchased from a participating retailer".
Following this, I contacted Samsung’s cashback support twice by phone and once by email. Although the support agents were polite and agreed that I was eligible, I never received any updates or follow-ups. Throughout this time, I kept Richer Sounds Belfast in the loop. They agreed that the claim should have been approved and I made sure they knew I didn't blame them for Samsung's mistakes.
However, after two weeks of getting nowhere with Samsung, I decided to send a formal email to Richer Sounds Belfast outlining my consumer rights and requesting to return the TV.
Kenny, the Belfast store manager, stepped in the next day to resolve the issue. Even though I knew it wasn't Richer Sounds' fault, he offered a partial refund to cover what Samsung should have approved in cashback and offered a sincere apology.
I was very pleased that Richer Sounds Belfast stepped in to resolve the matter and I hope the store is able to recoup the money from Samsung.
This was my first time purchasing a product from Richer Sounds Belfast and if their pricing is competitive with other retailers, I won't hesitate to buy from them again, particularly due to their great customer care. Hopefully next time there won't be any shenanigans with Samsung cashback.
July 21, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Richard
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value from the team. Apologies for the experience you had with Samsung support.
We work extremely hard in these areas for our customers.
I will be sure to let Kenny and the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great Products at Value Prices. No additional customs charges.
Great Products at Value Prices
I live in RoI and use this website all the time to buy audio equipment. The prices can be shown in Euros and you can buy confident that there are no customs charges. They have a wide range of products, at great prices, and with detailed information. And, super fast shipping with DPD: e.g. ordered online on Friday before noon and had the item (PC speakers) THE NEXT MORNING in Midlands.
July 24, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Enda
Apologies for the delay in getting back to you only now. Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great AV store in the area.
I can confidently state that this team possesses a profound understanding of their products. I have acquired several speakers from them, and each order was processed and shipped on the same day, arriving within one to two business days. Their pricing is notably more competitive than that of AV.com or Auditorium, and their pre-sales and post-sales support are consistently exceptional. They are highly responsive to inquiries, addressing concerns promptly. While their inventory may not encompass all brands and models, I consider them the premier retailer for AV equipment.
July 19, 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi George
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Very happy with Richer Sounds
⭐⭐⭐⭐⭐
I had a very positive experience with Richer Sounds.
The television was competitively priced, arrived exactly as described, and I am extremely happy with its quality and performance.
Unfortunately, there were significant delays and communication problems with the courier, Aramex. However, throughout the process, Richer Sounds’ customer service was excellent. Their team kept in regular contact with me, made repeated efforts to resolve the situation, and genuinely tried to make things right. Their communication and professionalism were impressive, especially considering the delivery problems were outside their direct control.
Based on my experience, I would happily purchase from Richer Sounds again. The only thing I would do differently is request a different courier if possible, as I would not choose Aramex for future deliveries.
Excellent products, competitive prices, and customer service that genuinely cares about its customers. Thank you, Richer Sounds.
June 25, 2026
Unprompted review
Reply from Richer Sounds Belfast
Hi Therese
Sorry for the delay in responding.
Thank you for taking the time to give us a 4 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
I am disappointed you had a negative experience with our courier partner Aramex. We have fully passed on your feedback and have discussed the issues you experienced with them directly. Hopefully, going forward your feedback will help avoid issues arising in the future.
The vast majority of shipments delivered by Aramex run smoothly without any issues. Our apologies again, that on this occasion your delivery was not the experience it should have been.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
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