Richmond Motor Group - Guildford Hyundai Reviews 

730
TrustScore 5 out of 5

4.9

Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I am happy with my car but being a bit of a dinosaur when it comes to technology I could have done with a bit more time in having explained what all the knobs and buttons are for. The owners manu... See more

Company replied

Rated 5 out of 5 stars

Very helpful and insightful knowledge of what customer looking for. Nothing hidden about car history. So professional and always there to help you. Not to forget Abgail and Baz were so professional an... See more

Company replied

Rated 5 out of 5 stars

We dealt with Elliott who did everything to meet us on a deal that we could afford. He explored many different options to make it work, was open and transparent throughout the process. We ended u... See more

Company replied

Rated 5 out of 5 stars

My experience in dealing with Elliot i have to say was fantastic..he was not pushy no hard sale ..he made my experience so stress free ... all the sales team are very helpful.. very polite n welcoming... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, United Kingdom

  • 01483 317 317

4.9

Excellent

TrustScore 5 out of 5

730 reviews

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4.9

All reviews

(730)

1,660 reviews in the last 12 months

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Rated 5 out of 5 stars

All the staff were very polite and…

All the staff were very polite and courteous and in particular Nic was knowledgeable and informed and helped us through the process of buying our car. No hard sell - just professional and efficient. Thanks Nic, it was a very easy experience and I'm delighted with my Kona.

March 9, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your kind words and 5-star rating! We're so glad that you found our staff courteous and that your car-buying experience was easy and efficient. We hope you enjoy your Kona!

Rated 5 out of 5 stars

We have just purchased a new hyundai…

We have just purchased a new hyundai kona, Elliott was so helpful answering all questions promptly from beginning to end making the experience a enjoyable one with hard sell thank you Elliott

February 14, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you found the purchase of your new vehicle enjoyable. It's great to know that our team member was helpful and promptly answered your questions. Thank you for your positive feedback!

Rated 5 out of 5 stars

Thorough service from beginning to end

Thorough service from beginning to end. Nic helped me look through my options and made everything make sense! A pleasure purchasing my new car at Hyundai Guildford, would recommend!

March 6, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had a thorough and sense-making experience while purchasing your new car. Thank you for recommending us!

Rated 5 out of 5 stars

Friendly courteous sales personnel

Friendly courteous sales personnel. Prompt service and delivery.

Nic and Baz were polite and forthcoming. All of my questions and concerns were addressed. Delivery was prompt on the day in question.

February 27, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your positive feedback regarding our team's friendly service and efficient delivery. We're glad to hear that your questions were answered and that you were satisfied with your experience.

Rated 5 out of 5 stars

Absolutely fantastic service.

Absolutely fantastic service.
James and the team helped me ( a nervous purchaser) buy my new i20 and explained everything fully. There was no pressure to buy a car. Would recommend.

March 6, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate you taking the time to leave us this wonderful review! We're happy to hear that you were pleased with the service and felt no pressure during your car-buying experience. Thank you for recommending us!

Rated 5 out of 5 stars

10/10 from Elliott

10/10 from Elliott, absolutely fantastic support and service from someone so passionate about not only his job, but the customer too! So so thankful for all the help!

February 28, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your wonderful review and perfect rating! We're so glad to hear you received fantastic support and service. Thank you for acknowledging the team's dedication!

Rated 5 out of 5 stars

Getting my car from the dealership was…

Getting my car from the dealership was very smooth. Abigail was very helpful at every step of the way and answered all of my questions well. She responded to my enquiries even on her day off to make sure that everything was completed in a timely manner. I’m very happy with the service that I received.

February 24, 2026
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate you sharing your positive experience. We're happy to hear that getting your car was a smooth process and that Abigail was helpful and responsive to your needs. Thank you for your feedback!

Rated 5 out of 5 stars

Car buying as it should be

Car buying as it should be!
Just purchased a 3 yr old car from Elliott at Guildford Hyundai.
No pressure sales at all, found a couple of little items on the car that needed attention, these were sorted, no questions asked at all. Very happy with the car and the price. Thanks

February 7, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you experienced car buying as it should be at Guildford Hyundai. We appreciate your comments regarding the no-pressure sales approach and the attention to detail. Thank you for the five-star rating!

Rated 5 out of 5 stars

Tuscon purchase with Elliot

Elliot was very helpful in our purchase of our Tuscon - including arranging it to be moved from another dealer and even coming in on his day off to help us. Great job.

February 18, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that the purchase experience for your Tuscon was so positive! We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Elliott was amazing

Elliott was amazing, I knew nothing about financing and he talked me through the steps, put no pressure on me and supported me throughout the whole thing. I couldn’t be more pleased with my car and I’m so grateful with how smooth the whole experience was. I feel so confident in my decision and will definitely be encouraging family and friends to use Richmond motor group- all thanks to Elliott. He is brilliant!

February 16, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're so glad to hear that you had such a positive experience! It's wonderful that our team member made you feel supported and confident throughout the process. We appreciate you recommending us to your family and friends.

Rated 5 out of 5 stars

Hyundai IONIQ 5 Interim Service at…

Hyundai IONIQ 5 Interim Service at Richmond Guildford. A flawless experience from booking to collection. Excellent communication at every stage and a prompt video showing the car's condition. Elizabeth was our service advisor and rang to provide an update on the status and an in-depth explanation of a particular issue. Car nicely cleaned and out in just half a day!

February 19, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that your service experience was flawless, from booking to collection. We appreciate your positive feedback regarding our communication and the video condition report. It's great to know that you were pleased with the update and explanation provided and that your car was cleaned and ready quickly.

Rated 5 out of 5 stars

Very happy with the service Nic Martin…

Very happy with the service Nic Martin provided when we bought our Tucson. Not pushy and very helpful on all aspects

January 23, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're very happy to hear about your positive experience and that you found our service helpful and not pushy during your Tucson purchase. Thank you!

Rated 5 out of 5 stars

Great sales experience

We visited to look at cars & ended up taking a Kona for a test drive and loved it so much ended up buying it less than a week later. Adam dealt with our queries really well & it was a pleasure to buy from such a great chap.

February 18, 2026
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy you enjoyed your visit and found the perfect car! It's great to hear that your queries were handled well, and we appreciate your kind words. Thank you for choosing us!

Rated 5 out of 5 stars

Genesis GV60 Premium

Genesis GV60 Premium

My car had its MOT at Richmond Motors Guildford location today.

The service from Paul was outstanding.
Jethan kindly helped me understand more about the tech in the car which is unbelievably useful.
The drive from London was easy along the A3.
Parking is a bit restricted and waiting area/coffee facility was limited (while you wait) But the site is under reconstruction and will be more client friendly, I’m told, when finished.
I’d definitely recommend this dealership if you have a Genesis.

February 18, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that the service was outstanding and the tech insights were useful! We appreciate your feedback regarding the facilities and parking; we're looking forward to the improvements upon completion of the reconstruction. Thank you for recommending us!

Rated 5 out of 5 stars

Professional

Adam was not a pressure salesman. He showed professionalism during the whole process, and was open and honest.
I was given a good deal, which i couldn't turn down.
Abi remembered us from my previous purchase and was understanding in terms of the reason for changing my car after just a year.
Would definitely recommend Richmond hyundai at Slyfield, Guildford.

February 13, 2026
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you experienced such professionalism and honesty. It's great to know that you felt understood and were pleased with the deal. We appreciate your recommendation!

Rated 5 out of 5 stars

I had a very smooth experience buying a…

I had a very smooth experience buying a car for my son. Elliot Falkner was very helpful and informative

February 16, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had a smooth experience purchasing a car for your son. We appreciate your positive feedback regarding the helpful service.

Rated 5 out of 5 stars

Adrian Hill helped us buy a Hyundai…

Adrian Hill helped us buy a Hyundai Tuscon and his service was excellent. He was super attentive to our needs and we found him a pleasure to deal with. Thank you Adrian and Team at Richmond Guildford for your great service.

November 27, 2025
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your positive feedback! We're happy to hear that the assistance you received while purchasing your Hyundai Tucson was excellent. It's great that Adrian met your needs.

Rated 5 out of 5 stars

Richmonds professionalism

Richmond’s sales rep Elliott Falkner was an amazing help in assisting me getting my car. The process was made very clear and easy and I was informed clearly of every option I had, every person I interacted with was professional and polite throughout the whole process. Highly recommend dealership

February 10, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate you sharing your positive experience. We're happy to hear that the car-buying process was clear and easy, and that you found our team professional and polite. Thanks for your recommendation!

Rated 5 out of 5 stars

I was very happy with the service I got…

I was very happy with the service I got from my sales rep, he was cool and carm didn't rush me into buying a car, he told me to look at all the car's I was interested in the go back to him when I was ready.

February 9, 2026
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate you taking the time to leave us this wonderful review! We're happy to hear that you were pleased with the service and felt no pressure during your car-buying experience. Thank you for choosing us!

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