Richmond Motor Group - Guildford Hyundai Reviews 

739
•
TrustScore 5 out of 5

4.9

Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I would like to thank the team at Richmond Hyundai who took great care of us. After a small accident they did a thorough assessment of the damage and advised we did not drive the car home. Myself and... See more

Company replied

Rated 5 out of 5 stars

Elliott Falkner was super approachable with helping me find the Hyundai Tucson to be my next car! Service here is really friendly and supportive, started with phoning through to the polite front desk... See more

Rated 5 out of 5 stars

Richmond Guildford offers excellent service to clients especially sales exec Adam who is very helpful, friendly and guided us through from the day we are looking for the car up to finally getting one.... See more

Rated 5 out of 5 stars

Nic is an asset to the sales team and continues to deliver good deals. Hope that he is rewarded fairly for the excellent job he does. He listens to what you want what is key to customer satisfaction.... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, United Kingdom

  • 01483 317 317

4.9

Excellent

TrustScore 5 out of 5

739 reviews

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4.9

All reviews

(739)

1,720 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice and easy straight forward…

Nice and easy straight forward purchase, would recommend speaking to Elliott! Cheers!

March 6, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that your purchase was nice and easy! We appreciate your recommendation and thank you for your positive feedback.

Rated 5 out of 5 stars

Excellent Service

Nic Martin was extremely professional and helpful from the moment I walked into the showroom to when I left with my new car. He explained everything to me in detail and I never felt pressurised at any time to buy. He also assured me that I could call any time if I have any problems.

March 20, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate you sharing your positive experience. We're happy to hear that you felt supported and well-informed during your car purchase, and that you never felt any pressure. Thank you for your feedback!

Rated 5 out of 5 stars

I would like to thank Mr Elliott…

I would like to thank Mr Elliott Falkner who was really helpful in all the proccesses of my purchase. Really informative and supportive.

March 9, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your fantastic review and five-star rating! We're so glad to hear that you found Elliott helpful throughout your purchase, providing informative support.

Rated 5 out of 5 stars

Purchased a car here and couldn’t have…

Purchased a car here and couldn’t have been happier with Elliott’s knowledge and effort. He made the whole experience easy and straightforward. Will definitely be using this dealership again.

March 12, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your feedback and 5-star rating! We're so glad that the experience was easy and straightforward, thanks to Elliott's knowledge and effort. Thank you!

Rated 5 out of 5 stars

Brilliant customer service from Elliott

Brilliant customer service from Elliott when purchasing my second Santa Fe. Elliott was proactive in contacting me with the latest Hyundai finance offer and the whole process was quick and seamless. I would recommend Elliott and Hyundai Guildford for your new car needs.

March 13, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you experienced brilliant customer service and a quick, seamless process when purchasing your Santa Fe. We appreciate your recommendation of Elliott for your car needs!

Rated 5 out of 5 stars

Very professional team

Very professional team. Adam was very helpful.

March 16, 2026
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your five-star rating and are so glad to hear that our team provided very professional service and support. Thank you.

Rated 5 out of 5 stars

Amazing!

I just upgraded from my Hyundai i20 2024 to the new Hyundai Tucson Hybrid 2026 and had a great experience from start to finish. A big thank you to Baz, Nick, and Sam for their amazing help throughout the process. They were friendly, professional, and made everything very easy and stress-free. They took the time to explain everything and made sure I was comfortable with my choice. I’m really happy with the car and the excellent service I received. Highly recommend!

March 14, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear you had a great experience upgrading to the new Tucson Hybrid! It's wonderful that Baz, Nick, and Sam provided amazing help, making the process easy and stress-free. We appreciate your recommendation!

Rated 5 out of 5 stars

Great customer experience

Elliott went above and beyond to make our car purchase simple and stress free. He answered all our questions well and never put any pressure on us to make the sale. He was very responsive to queries and went the extra mile to resolve our post sale issue.

March 1, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate you sharing your positive experience. We're happy to hear that your car purchase was simple and stress-free, and that all your questions were answered well. Thank you for your feedback!

Rated 5 out of 5 stars

Nic was very helpful in me purchasing…

Nic was very helpful in me purchasing my new car. Directed me in all the right places, very professional and very happy with my new car at Hyundai. Would highly recommend.

March 11, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're delighted you found our service helpful during your new car purchase. We appreciate your recommendation and wish you many happy miles in your new Hyundai!

Rated 5 out of 5 stars

All the staff were very polite and…

All the staff were very polite and courteous and in particular Nic was knowledgeable and informed and helped us through the process of buying our car. No hard sell - just professional and efficient. Thanks Nic, it was a very easy experience and I'm delighted with my Kona.

March 9, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your kind words and 5-star rating! We're so glad that you found our staff courteous and that your car-buying experience was easy and efficient. We hope you enjoy your Kona!

Rated 5 out of 5 stars

We have just purchased a new hyundai…

We have just purchased a new hyundai kona, Elliott was so helpful answering all questions promptly from beginning to end making the experience a enjoyable one with hard sell thank you Elliott

February 14, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you found the purchase of your new vehicle enjoyable. It's great to know that our team member was helpful and promptly answered your questions. Thank you for your positive feedback!

Rated 5 out of 5 stars

Thorough service from beginning to end

Thorough service from beginning to end. Nic helped me look through my options and made everything make sense! A pleasure purchasing my new car at Hyundai Guildford, would recommend!

March 6, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had a thorough and sense-making experience while purchasing your new car. Thank you for recommending us!

Rated 5 out of 5 stars

Friendly courteous sales personnel

Friendly courteous sales personnel. Prompt service and delivery.

Nic and Baz were polite and forthcoming. All of my questions and concerns were addressed. Delivery was prompt on the day in question.

February 27, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your positive feedback regarding our team's friendly service and efficient delivery. We're glad to hear that your questions were answered and that you were satisfied with your experience.

Rated 5 out of 5 stars

Absolutely fantastic service.

Absolutely fantastic service.
James and the team helped me ( a nervous purchaser) buy my new i20 and explained everything fully. There was no pressure to buy a car. Would recommend.

March 6, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate you taking the time to leave us this wonderful review! We're happy to hear that you were pleased with the service and felt no pressure during your car-buying experience. Thank you for recommending us!

Rated 5 out of 5 stars

10/10 from Elliott

10/10 from Elliott, absolutely fantastic support and service from someone so passionate about not only his job, but the customer too! So so thankful for all the help!

February 28, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We appreciate your wonderful review and perfect rating! We're so glad to hear you received fantastic support and service. Thank you for acknowledging the team's dedication!

Rated 5 out of 5 stars

Getting my car from the dealership was…

Getting my car from the dealership was very smooth. Abigail was very helpful at every step of the way and answered all of my questions well. She responded to my enquiries even on her day off to make sure that everything was completed in a timely manner. I’m very happy with the service that I received.

February 24, 2026
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We appreciate you sharing your positive experience. We're happy to hear that getting your car was a smooth process and that Abigail was helpful and responsive to your needs. Thank you for your feedback!

Rated 5 out of 5 stars

Car buying as it should be

Car buying as it should be!
Just purchased a 3 yr old car from Elliott at Guildford Hyundai.
No pressure sales at all, found a couple of little items on the car that needed attention, these were sorted, no questions asked at all. Very happy with the car and the price. Thanks

February 7, 2026
Unprompted review
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Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that you experienced car buying as it should be at Guildford Hyundai. We appreciate your comments regarding the no-pressure sales approach and the attention to detail. Thank you for the five-star rating!

Rated 5 out of 5 stars

Tuscon purchase with Elliot

Elliot was very helpful in our purchase of our Tuscon - including arranging it to be moved from another dealer and even coming in on his day off to help us. Great job.

February 18, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that the purchase experience for your Tuscon was so positive! We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Elliott was amazing

Elliott was amazing, I knew nothing about financing and he talked me through the steps, put no pressure on me and supported me throughout the whole thing. I couldn’t be more pleased with my car and I’m so grateful with how smooth the whole experience was. I feel so confident in my decision and will definitely be encouraging family and friends to use Richmond motor group- all thanks to Elliott. He is brilliant!

February 16, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We're so glad to hear that you had such a positive experience! It's wonderful that our team member made you feel supported and confident throughout the process. We appreciate you recommending us to your family and friends.

Rated 5 out of 5 stars

Hyundai IONIQ 5 Interim Service at…

Hyundai IONIQ 5 Interim Service at Richmond Guildford. A flawless experience from booking to collection. Excellent communication at every stage and a prompt video showing the car's condition. Elizabeth was our service advisor and rang to provide an update on the status and an in-depth explanation of a particular issue. Car nicely cleaned and out in just half a day!

February 19, 2026
Unprompted review
Richmond Motor Group - Guildford Hyundai logo

Reply from Richmond Motor Group - Guildford Hyundai

We're happy to hear that your service experience was flawless, from booking to collection. We appreciate your positive feedback regarding our communication and the video condition report. It's great to know that you were pleased with the update and explanation provided and that your car was cleaned and ready quickly.

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