Richmond Motor Group - MG Portsmouth Reviews 

Excellent customer service, thank you Dan

Fantastic service from Oliver Jones. Very knowledgable about the MG cars and very attentive at all times.

Jake was outstanding. He listened carefully to what I was looking for and explained clearly how the car I eventually bought fitted the bill. I wanted to test drive in narrow rural lanes and that was no problem. Customer service throughout the experience was first rate. Strongly recommended.

Customer service

Excellent service and support through the whole process. Daniel Tate answered all questions and was very efficient.

Daniel Tate took care of everything during my car purchase with professionalism, curtesy and a high level of knowledge

The staff made the exchange extremely easy and exceeded my expectations

Very good hand over of new car Dan was very good at explaining the paperwork and hand over

Dan from Richmond Portsmouth was the young salesman that looked after us from the beginning of our journey to buying our new MG HS he was extremly helpful and patient he took the time to explain and answer all of our questions which gave us confidence to proceed with the purchase.

Dan was very helpful while we were choosing our new car

Nice APR, nice vehicle explanation but poor after sales service.
After purchase tried to contact the sales rep no response for over 24hrs

People happy to help when you pop in and reception very friendly

We collected our car today. Sarah was wonderful. Very thorough. Friendly and professional. And a lovely lady called Heidi in the cafe. Thanks for my hot chocolate x

Sundeep was very helpful, took his time to help us. Very informative about the car.

After a "difficult " experience with a previous purchase, Sarah has more than made up for it with her friendliness, expertise, and professional manner.
She has made the purchase of my new car an enjoyable experience.... thank you

Bought a car in less than 5 days. Michael Faulkner was informative, helpful and fast! All through the process he was attentive but not pushy.
Very impressed.
MG Richmond, Portsmouth!

Extremely disappointed – repeated lies, inconsistencies and attempted rip-off
Review:
I bought a Genesis GV80 from Richmond Motor Group expecting the “premium customer service” the brand promises. What I experienced was the complete opposite.
From the very first inspection (19 March) there were multiple serious inconsistencies:

Oil level was reported as over maximum and advised to be drained. It remained overfilled for weeks despite multiple visits and checks.
Front brake pads were recorded at 6.00 mm (OK) during the MOT, then suddenly 4.00 mm with new disc pitting just days later while the car was in their care.
A nail appeared in the rear tyre in a non-repairable shoulder position after AA recovery. The dealer initially confirmed the nail was not present on 19 March, but later claimed it had “been there for some time” and tried to charge me £264 (after quoting the full price of £323.99). They even told me the tyre was replaced on 30 March — yet the Genesis vehicle activity report shows the car was not started or driven at all that day.

Communication was extremely poor. Emails were ignored for days, reports were quietly edited after I complained, and they repeatedly quoted only part of my messages to justify charging me.
Even after Genesis UK got involved, the level of service remained unacceptable. I was left with a small courtesy car during half-term with young children while they dragged their feet for weeks.
We specifically chose Genesis over Volvo because of the warranty and promised customer service. After this experience we deeply regret that decision.
I would never recommend Richmond Motor Group (Portsmouth). Avoid them if you value honesty and basic competence.

Dan was very helpful and knowledgeable, would thoroughly recommend Richmond Portsmouth

Amazing experience at MG. Dan was super helpful in working through the steps of getting my new car. Would 100% recommend

The process was very easy. No pressure by Perry the salesman. All nice n smooth driving as to say.