Richmond Motor Group - Suzuki Southampton Reviews 

702
TrustScore 5 out of 5

4.9

Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... See more

Company replied

Rated 5 out of 5 stars

We’ve just picked up a new scross from Jag at totton in Southampton and it was all very friendly and easy to buy via this branch very happy thank you

Company replied

Rated 5 out of 5 stars

Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very... See more

Company replied

Rated 4 out of 5 stars

Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Hyundai Dealer
  5. Skoda Dealer
  6. Used Car Dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom

  • 02380 873 888

4.9

Excellent

TrustScore 5 out of 5

702 reviews

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4.9

All reviews

(702)

1,660 reviews in the last 12 months

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Rated 5 out of 5 stars

FIVE STARS for Jagdeep Bhakar at Richmond Suzuki, Totton!

I arrived to collect our new car and was warmly welcomed by Jagdeep Bhakar, offered a drink and seat.

There was some technical difficulties registering the new car and this did take some time but Jags kept me informed and apologised for the delay.

With the car registered Jags went through the paper work and helped me set up the App that supports the vehicle.

I needed to collect some items out of my old car and Jags kindly drove the new one alongside it so it was easier for me to transfer my belongings.

Jags waited with me to ensure the App technology was working.

Jags was polite, kind and engaging in all our interactions - I couldn't have asked for more - Thank you

March 11, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that your new car collection experience was a positive one. We appreciate your kind words regarding the service you received, and we are so glad everything went smoothly despite the technical difficulties. Thank you!

Rated 5 out of 5 stars

everything was explained clearly and…

everything was explained clearly and all questions answered. When a problem arose, a way to solve it was found.

March 9, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that our explanations were clear and that we addressed all your questions effectively. We appreciate your feedback regarding the problem-solving.

Rated 5 out of 5 stars

Jag was excellent

Jag was excellent, showed me everything I needed to see and know about my new car and helped me set up the Suzuki connect app. He's the best 🤞

March 9, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had such a positive experience! It's great to know that you felt well-informed and supported with the car and app setup.

Rated 5 out of 5 stars

We didn’t have any problems it all went…

We didn’t have any problems it all went very smoothly the sales man was very pleasant and easy to talk to got everything sorted out and collected on time.

March 2, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your positive feedback and are so glad to hear that your experience went smoothly. It's great knowing our team helped get everything sorted out for you. Thank you!

Rated 5 out of 5 stars

Very friendly

Just browsing but ended up buying a car so excellent sales guy.nothing pushy very polite and had everything explained until we understood ( being a bit older it takes a while )

March 1, 2026
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad the sales process was helpful and informative for you.

Rated 5 out of 5 stars

Excellent service

Excellent service, couldn’t do enough for us. Very polite and welcoming and had a nice smile and a nice sense of humour. Thank you very much to Jag.

February 27, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you enjoyed your experience. It's great to know our service was excellent, and we were polite, welcoming, and accommodating. Thank you for your feedback.

Rated 5 out of 5 stars

Welcoming and polite staff. Great customer service.

Welcoming and polite staff.
Knowledgeable and able to provide all information required.
Thank you Jag.

February 27, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your kind words and five-star rating! We're so glad to hear that our staff was welcoming, polite, and knowledgeable. Thank you for recognizing our team.

Rated 5 out of 5 stars

Was very happy with the service,nothing…

Was very happy with the service,nothing was too much trouble. Very friendly and made me fill welcome. And very happy with my car

February 21, 2026
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Reply from Richmond Motor Group - Suzuki Southampton

We're very happy you were pleased with our service and felt welcome. It's great to hear nothing was too much trouble, and you are happy with your car!

Rated 5 out of 5 stars

We have been very happy with Suzki…

We have been very happy with Suzki since we first got one from the Fareham branch. Dell the manager their at the time was very helpful & we have followed him round to where he is now in Southampton.

February 14, 2026
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Reply from Richmond Motor Group - Suzuki Southampton

We're happy you've consistently enjoyed your Suzuki experience and appreciate your loyalty. It's great to know our team's support has been so helpful to you over the years.

Rated 5 out of 5 stars

Following a number of problems in…

Following a number of problems in purchasing a secondhand car, we are happy to strees that those problems have now been sorted out by Bill Ryan, the Suzuki Manager. We are now going to buy a new Swift from them and would like to thank Bill for coming up trumps. Ghislaine Chauvin

February 9, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that the issues you experienced with your secondhand car purchase have been resolved. We appreciate your feedback and are delighted you're buying a new Swift from us. Thanks for your positive comments.

Rated 4 out of 5 stars

good service

good service, only down point was one of the keys was dead which would have been nice to been told. Jag did a great job though recommend dealing with him

January 25, 2026
Unprompted review
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Reply from Richmond Motor Group - Suzuki Southampton

We're glad you appreciated the service. We regret to hear about the key issue and will address this to ensure better communication going forward. We appreciate your recommendation.

Rated 4 out of 5 stars

Nearly 5Stars

Parking is an issue at the dealership, but Ricky the salesman was really good.

February 4, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate your feedback. We're glad the salesperson provided excellent service. We'll review parking options to improve our customer experience.

Rated 5 out of 5 stars

Jagdeep Bhakar was great

Jagdeep Bhakar was great. We went into the showroom knowing we wanted to but a swift and Jag was not pushy at all. Would highly recommend both Jag and Richmond Suzuki

January 31, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had a great experience! It's wonderful that our team made you feel comfortable and helped you find the perfect car. Thank you for recommending us!

Rated 5 out of 5 stars

Jag was great

Jag was great, he was supportive, knowledgeable, honest and attentive. We felt relaxed and supported in making a big decision for us, moving to an electric vehicle. Thanks so much Jag

January 30, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're delighted to hear that you felt supported and relaxed while making such a big decision. We appreciate your positive feedback and are glad we could help with your move to an electric vehicle!

Rated 5 out of 5 stars

Great team…

The whole team are amazing thank you all for your help

January 31, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We are so grateful for your kind words and appreciation. We're happy to hear that our team was able to help you!

Rated 5 out of 5 stars

MG service

MG service, Both Louis and service manager were most helpful, helped with a technical warranty issue and lovely loan car provided.

January 29, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that our team was helpful with your warranty issue, and that you enjoyed the loan car. Thank you for your positive feedback!

Rated 5 out of 5 stars

Polite

Polite, informative, friendly. This is our second purchase with Richmond.

January 28, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're glad you enjoyed your experience with us! Thank you for your continued trust and for choosing us for your second purchase.

Rated 5 out of 5 stars

I am so pleased with my purchase from…

I am so pleased with my purchase from the sales lady Charley. She was so helpful and polite. I thank everyone at newmans for what great service you get x

January 27, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We appreciate you taking the time to leave us this fantastic review! We're so happy to hear that you were pleased with your purchase and the service you received.

Rated 5 out of 5 stars

I recently bought a car from Charley…

I recently bought a car from Charley and the whole process was excellent. Communication was clear, transparent, and professional throughout. The car was in great condition and exactly as advertised. I really appreciated how easy and straightforward everything was. Highly recommend and would definitely buy from them again.

January 27, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that the car buying process was excellent! It's great to know that the communication was clear and transparent, and that the car's condition met your expectations. We appreciate your recommendation!

Rated 5 out of 5 stars

Excellent experience!

Excellent experience dealing with Richmond in Totton, Southampton! From my first phone call to them and picking up my pre-owned car the service couldn't be faulted. Jagdeep was very professional from start to finish, even picking me up from the train station. Very good company to deal with and not pushy - would highly recommend 👍

January 26, 2026
Unprompted review
Richmond Motor Group - Suzuki Southampton logo

Reply from Richmond Motor Group - Suzuki Southampton

We're happy to hear that you had an excellent experience with our team in Totton! We appreciate your kind words regarding the service you received, and we're glad everything went smoothly. Thank you for the recommendation!

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