Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... See more
Company replied
Location
Switch locationRichmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We’ve just picked up a new scross from Jag at totton in Southampton and it was all very friendly and easy to buy via this branch very happy thank you
Company replied
Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very... See more
Company replied
Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom
- 02380 873 888
4.9
Excellent
702 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent staff
Sam and Delbir were very helpful and friendly they were brilliant and gave recommendations that suited my liking 10/10 service
April 18, 2026
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your fantastic review and five-star rating! We're happy to hear that our team members were helpful and provided recommendations to your liking.
Jag was brilliant, great service
Jag was amazing a no fuss salesmen that knew his stuff, there was no pressure and the service was amazing from start to finish we'd highly recommend
April 24, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your recommendation and are happy to hear about your amazing service experience! We're glad that our service was no-fuss and pressure-free for you.
Took my Suzuki swace 2021 model to the…
Took my Suzuki swace 2021 model to the main dealership in commercial street in totton it was booked in for a 60,000 miles service bearing in mind I’ve got a service payment plan paying £87 on the 1st of each month with bumper payment they weren’t very helpful whatsoever firstly telling me there was no service plan in place also I’ve had the vehicle since September of last year brought it from lesleys in the Isle of Wight so not a happy customer I plan to take this issue to head office yours Neil Wilson
April 23, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Hi Mr Wilson,
Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
A great company to do business with
A great company to do business with. Ricky went out of his way to ensure we knew everything about the car and helped with paperwork involved.
April 16, 2026
Reply from Richmond Motor Group - Suzuki Southampton
We're glad you had a great experience and that our team member ensured you knew all about your car and helped with the paperwork. Thanks for your feedback.
Very happy with Jagdeeps service
Very happy with Jagdeeps service. Very friendly kind and not pushy.
April 17, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your wonderful review and five-star rating! We're delighted that our service was friendly, kind, and not pushy.
Great experience- helpful and efficient
Jag had been incredibly helpful, friendly and efficient. Able to answer any questions and made what could be a complicated process very easy.
Highly recommend.
April 14, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that our service was helpful, friendly, and efficient! We appreciate your positive feedback and are glad we made the process easy. Thanks for recommending us!
Recently bought a Suzuki Vitara from Suzuki richmonds
Recently bought a Suzuki Vitara from this garage. Brilliant from start to finish, the service was top notch, they went above and beyond making sure the vehicle was ready. Big thanks to Jag on getting everything sorted for us. Highly recommend
April 10, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your high rating! We're happy to hear that you had a brilliant experience and that our service met your expectations. We're glad everything was sorted for you and we appreciate your recommendation.
Sam Was Excellent
Great time with Sam, explained everything in a relaxed, no pressure way. Was a good experience, would visit here again and would recommend speaking with Sam!
April 8, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're happy you had a great experience! It's wonderful to hear that everything was explained in a relaxed manner. We appreciate your recommendation and hope to see you again.
Del and Will were super helpful
Del and Will were super helpful, this is my 4th Suzuki now, love the car and they did me an amazing deal for my new one, which I love, it was super easy to swap for a new one over the phone, came to pick it up and everything was done professionally and smoothly, thank you both again and see you for the next one
March 28, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your continued loyalty and are so glad you had a super easy and professional experience. It's great to hear that you love your new Suzuki and the amazing deal we provided. We look forward to seeing you for your next one!
Positive experience
All the staff we spoke to were helpful and polite and our sales executive, Jagdeep Bhakar, was particularly friendly, knowledgeable and very patient with all our questions. It would be a pleasure to deal with him again in the future as he made it a positive experience for us both
March 26, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your wonderful feedback! We're so glad to hear that our staff were helpful and polite, and that your sales executive was friendly, knowledgeable, and patient. We're happy you had a positive experience.
Thanks Jag
Thanks Jag! Very professional and patient, gave great advice and customer service! Thanks again for the extra touches!
March 27, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your fantastic review and five-star rating! We're happy to hear that you had a positive experience with the great advice and customer service.
Happy Customer
Saw what I wanted on Website so went out there on spec.
Very helpful salesman, Sam Beevers who wasn't at all pushy & came with me on a test drive.
Very happy with car so bought it. Smooth transaction with a part exchange allowed.
A clunking noise developed within a month so rang Garage & agreed to take it in to be looked at. Needs new D rings (bushes) which had to be ordered & was told a week.
After 10 days, I rang & the parts hadn't arrived to they chased it for me & car is now booked in. As it is under warranty, there is nothing to pay.
I would recommend & if I needed to purchase another car again, I would look there first.
January 11, 2026
Reply from Richmond Motor Group - Suzuki Southampton
We're glad you found what you wanted and appreciated the helpful service during your purchase. We apologise for the clunking noise and delay with the parts. We appreciate your recommendation and would be happy to assist you again in the future.
Will Austin was very helpful and…
Will Austin was very helpful and friendly and not at all pushy. Very pleased with the service and the car. Thank you
March 26, 2026
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that you found our service helpful and friendly. It's great to know you are pleased with your car. Thank you for your feedback!
Kept updated through the process
I was kept updated through all the stages of the purchase, with politeness and efficiency.
March 26, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that you were kept informed during your purchase. Thank you for your kind words about our team's politeness and efficiency!
Came in to have a look at a Swift and…
Came in to have a look at a Swift and the salesman (Jag) was fantastic, answering any questions with honesty and passion also the sales manager (i think) Simon was very welcoming and willing to amswer any questions. On picking up the car it was full valeted and perfect, Jag then went through everything thoroughly and made sure i was completely happy with the purchase before I left. I would highly recommend Jag and the team at Richmond Suzuki for sales and service. A****
March 26, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that you had a fantastic experience! We appreciate your kind words regarding Jag's passion and honesty. It's great to know you were completely happy with your car and the thorough service we provided. Thank you for recommending us!
Jag made the purchase of our new car so…
Jag made the purchase of our new car so easy. He is knowledgeable and a pleasure to talk to. Highly recommend. Thanks Jag
March 25, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your wonderful review! We're happy to hear that your new car purchase was easy and that you found Jag knowledgeable and pleasant.
Purchased a used MG
Purchased a used MG, great experience not pushy like other companies, very good experience.
March 23, 2026
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that you had a great experience purchasing your used MG! We appreciate your feedback regarding our non-pushy approach.
Excellent
Very helpful, information on everything given. Excellent. Kind and friendly.
March 20, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your wonderful review and five-star rating! We're delighted that our team was helpful, kind, and provided excellent information.
Jag was friendly and informative
Jag was friendly and informative, explaining every step of the way
March 19, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that our explanation was helpful and friendly. Thank you for your positive feedback!
Vitara upgrade
Following our recent invite along to the upgrade event, all the staff were welcoming as always. Jag was our sales representative on this particular return to upgrade our Suzuki Vitara and he’s been excellent - super friendly and informative. All in all very happy customers 🙂
March 12, 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your wonderful review! We are so glad to hear that the staff made you feel welcome and that your sales representative was super friendly and informative. We are happy you're a satisfied customer!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.