Richtkijkers.nl Reviews 757

TrustScore 3.5 out of 5

3.7

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Company details

  1. Binoculars Store

Written by the company

We werken al jaren niet meer samen met trustpilot. Voor relevante en waardevolle reviews over multitools zie Webwinkelkeur.


Contact info

3.7

Average

TrustScore 3.5 out of 5

757 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

5 stars ⭐️ online shops

One of the best online shops from the web, all
products are exactly same as it described,
High quality difference kinds product available in this shop, quick shipping, easily to returns or exchange , very responsive and kind costumers service and more make this shops unique and so trustable
To buy without any thinking.
Highly recommended ;)
5*****

March 17, 2018
Unprompted review
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Rated 1 out of 5 stars

It took 6 weeks for my order to be …

It took 4 weeks for my order to be delivered although the item showed "in stock" on the website.

I've just read your response and frankly this is untruthful to put it mildly.

Time line of my order as follows:

02/06/2017 - Order place - confirmation received

08/06/2017 - I sent you an e-mail to check on the status of the delivery. Note contrary to your statement that you informed me immediately that you were experiencing a delay due to your supplier.

08/06/2017 - The same day you respond stating that you had a delay due to Easter. Nothing about issues with your supplier. Also state that you will dispatch the items the following day.

14/06/2017 - Following a further request for an update you not inform me that you have issues with your supplier. This is nearly 2 weeks after placing the order so hardly immediately.

Periodic updates requested by myself me with replies that you are awaiting response from the supplier.

13/07/2017 - Email sent stating that the items had been dispatched.

THIS IS ACTUALLY 6 WEEKS AFTER PLACING MY ORDER!

Rest assured that I have no intention to make use of your services in the future.

July 17, 2017
Unprompted review
Richtkijkers.nl logo

Reply from Richtkijkers.nl

Hello Dirkie, thank you for writing a review. In the ordering process we have phoned you right away. We also have sent you emails, which you replied. You knew from the first beginning the delivery time was an issue. We do appologise that this still wasn't enough for you. We think you are unreasonable to review our service with just one star. It's a pitty that you're dissapointed. We gave you our best service, just like anyone else. We hope that you will return to our shop next time. We will do whatever is necessary to reach your expectations.

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