Rick Stein Reviews 

13,109
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and freshness of the seafood, noting that products arrive thoroughly protected and beautifully prepared. Many people also point out that browsing the website is straightforward, making the purchasing process entirely seamless and enjoyable. However, some people mentioned issues with delivery delays caused by external couriers handling the packages. A few customers also noted that specific items or sauces were occasionally missing from their delivered orders. Despite these occasional setbacks, consumers remain largely satisfied with the overall service and product offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items like fresh fish and local goods... See more

Quality

Consumers find quality to be a delightful experience, frequently praising the fresh and delicious fish... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that packages arrive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online purchasing system and prompt,... See more

Service

Users describe positive interactions with service, highlighting a warm welcome and attentive staff throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was on schedule as always but driver left the parcel on the front steps in full sunlight,not sensible but as we were at home no damage was done. The scallops were lovely although rather s... See more

Rated 5 out of 5 stars

Great service -ordering very easy and delivery good. The fish was beautiful and very fresh - a lovely Stein Fish Thermidor made and thoroughly enjoyed. Will definitely order and buy again. The monkfi... See more

Rated 5 out of 5 stars

Excellent! The fish was beautifully prepared - no grit in the scallops or shell in the crab!! It arrived exactly on time and tasted quite sublime. I loved the way it came with sauces and hazelnut b... See more

Rated 5 out of 5 stars

We have had lobsters from you before ,and although they are expensive , they are probably good value for money since they can always be relied upon to be of first quality . This was for a birthday cel... See more


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,109)

269 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service and Quality Product

The lobsters arrived exactly on time, very well packed and kept appropriately cold. They both look great and are currently in our freezer to be eaten this Friday. Not inexpensive, but great service and sure we will enjoy them.

April 1, 2026
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Rated 1 out of 5 stars

£80 fish fish box never arrived

£80 fish box ordered to enjoy for Good Friday. Out for delivery on the Thursday. DPD message said running behind but never turned up. Said they would reschedule for Tuesday !!! Contacted Rick's, who didn't know. They then canceled the order as Tuesday far too late for fresh fish, refunded and offered 10% off for future. Easter weekend ruined.

April 2, 2026
Rated 5 out of 5 stars

The staff were excellent

The staff were excellent.
The food ok but overall not impressed
Placed our order
They had run out of soda bread. They had forgot half our order. So the meal was out of order. Then they run out of the ingredients for my drink so could only have one drink Hugo sprites. Also there was no chunky chips for the steak and chips meal
4 out of 10 over all experience
Shame

April 5, 2026
Unprompted review
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Rated 3 out of 5 stars

The website assumed the billing address…

The website assumed the billing address was the same as the delivery address and I couldn't find how to change it. The parcel was delivered safely but it is a gift so I don't know if it's ok. I did send you a message via pissed but haven't had a response, so hence my review.
Marie Muggeridge

March 27, 2026
Rated 3 out of 5 stars

Good but not so good !

This was the most complicated meal I have had to prepare from dispatch.?no problem for me but it was time consuming..
Also this was not value for money
The food supplied was top quality but just not worth the time I had to spend on preparation

March 27, 2026

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