Rick Stein Reviews 

13,109
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and freshness of the seafood, noting that products arrive thoroughly protected and beautifully prepared. Many people also point out that browsing the website is straightforward, making the purchasing process entirely seamless and enjoyable. However, some people mentioned issues with delivery delays caused by external couriers handling the packages. A few customers also noted that specific items or sauces were occasionally missing from their delivered orders. Despite these occasional setbacks, consumers remain largely satisfied with the overall service and product offerings.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items like fresh fish and local goods... See more

Quality

Consumers find quality to be a delightful experience, frequently praising the fresh and delicious fish... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that packages arrive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online purchasing system and prompt,... See more

Service

Users describe positive interactions with service, highlighting a warm welcome and attentive staff throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was on schedule as always but driver left the parcel on the front steps in full sunlight,not sensible but as we were at home no damage was done. The scallops were lovely although rather s... See more

Rated 5 out of 5 stars

Great service -ordering very easy and delivery good. The fish was beautiful and very fresh - a lovely Stein Fish Thermidor made and thoroughly enjoyed. Will definitely order and buy again. The monkfi... See more

Rated 5 out of 5 stars

Excellent! The fish was beautifully prepared - no grit in the scallops or shell in the crab!! It arrived exactly on time and tasted quite sublime. I loved the way it came with sauces and hazelnut b... See more

Rated 5 out of 5 stars

We have had lobsters from you before ,and although they are expensive , they are probably good value for money since they can always be relied upon to be of first quality . This was for a birthday cel... See more


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(13,109)

269 reviews in the last 12 months

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Rated 4 out of 5 stars

Delivered on time

Delivered on time and contents were exactly as ordered.

The only issue was that the outer packaging was split, fortunately the inner packaging was still intact so the contents were fine.

February 25, 2026
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Rated 5 out of 5 stars

Excellent

Excellent! The fish was beautifully prepared - no grit in the scallops or shell in the crab!! It arrived exactly on time and tasted quite sublime. I loved the way it came with sauces and hazelnut butter etc. Mildly disappointed that the mayo and hot and sour sauce didnt come - but Id missed on the website that I was warned!! Didnt prevent a 5* rating - SO perfect.

February 20, 2026
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Rated 5 out of 5 stars

Another lovely lunch

My friend and I had a lovely (fish and chips) lunch at the Sandbanks restaurant today. We've been several times before and it's always a fabulous experience. Special shout out to charming/efficient Yash who looked after us wonderfully. We can't wait to return. Thank-you.

February 27, 2026
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Rated 1 out of 5 stars

Delivery van failed to deliver

DVD left my frozen fish on a neighbour's doorstep. The driver didn't think of phoning me. I was in all day. The last time I used your service DVD could not find my house and returned my lobsters to base.

February 18, 2026
Rated 5 out of 5 stars

All the fish was fresh a delicious

The scallops were delicious and had helpful cooking instructions. The crab was also incredible and we decadently had it in a sour dough sandwich with rocket and mayonnaise. The Goan curry with hake was also easy to make and tasty albeit quite hot for me. I think I maybe would use a little less of the curry paste next time. Overall a real treat.

February 17, 2026
Rated 2 out of 5 stars

I was disappointed with the fish box…

I was disappointed with the fish box overall. The oysters were delivered 3/4 days after despatch date, meaning we did not trust to eat raw. The curry sauce was not a good flavour and ruined the hake. I feel I would have been more satisfied without the extras that should have been convenient but didn’t deliver in flavour - should just keep to providing good quality fish.

February 13, 2026
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Rated 3 out of 5 stars

It was delivered quickly and it was…

It was delivered quickly and it was very tasty, but the oysters (when eaten raw) turned out to have very dire consequences for my wife. Not assigning any blame, just a statement of fact. Would use again but not for the consumption of raw fish.

February 13, 2026
Rated 5 out of 5 stars

Fresh an delicious fish

I am not very experienced at cooking fish, so Valentines was probably not the time to try. BUT the Hake I ordered made it so simple. The fish was so fresh and beautifully packaged and having got the RS recipe online it was fabulous so huge thank you. Will be ordering again.

February 12, 2026

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