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We had an excellent experience with Riderly! We rented a Yamaha Dragstar for a few days to explore Mallorca, and everything was greatfrom start to finish. Gianluca was very friendly, communicative, an... See more
Company replied
Absolutely the best bike rental experience I’ve had! The staff are genuinely friendly and helpful, the bikes are well-maintained and in excellent condition, and they take the time to recommend rou... See more
Company replied
It's the third time we use Riderly in Europe and Asia. The rental companies they work with are very professional and you get motorbikes in a very good condition. Also, in case you have a change in pla... See more
Company replied
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.9
Excellent
283 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
8 day hire morocco.
Hi we had a good experience when my friend and myself used Riderly to find motorcycles in morocco and hires two bikes from rent2wheels Marrakesh.
The two royal enfield hymalayans performed as they should and were presented to us in perfect condition reliability is important in Morocco as roads can be challenging.
The staff at Rent 2 wheels were helpful and polite they offered us some free extras bunjy straps helmet gloves phone holder etc all documentation was perfect and no problems with return of deposit .what more can i say 10 out of 10 in my opinion. Steve Mceleney uk.
December 29, 2024
Unprompted review
Reply from Riderly
Dear Steve,
Thank you for taking the time to leave such a wonderful review!
We’re really happy to hear that everything went perfectly during your rental experience. Knowing you enjoyed it so much is truly rewarding for our whole team. We're also proud to be working with Rent2Wheels! 💙🏍️
Next time you’re ready for a ride, don’t hesitate to reach out – we’re here to make it another five-star experience!
Kind Regards,
Customer Success Team @ Riderly.com
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Reply from Riderly
Hello Mariel,
We’re so happy to know you had a fantastic time with us! Your satisfaction is our priority, and it’s great to know we met your expectations. Thanks for sharing your positive experience! 💙
Thanks again for choosing us! We hope to see you back for more thrilling rides soon.
All the best,
Customer Success Team @ Riderly.com
Amazing support experience
I was trying to rent a bike in Vietnam. Riderly contains many options here, so search for it. I ordered bike in local rental provider when my standard did not met with provider, I had to cancel it. I am amazed how Riderly contact me (Hi Jeck! :) ) and everything went smoothly. From order, first contact, up to cancellation everything was done immediately. Thank you for your kindness and quickest support I've ever had.
November 26, 2024
Unprompted review
Reply from Riderly
Hello Adam,
Thank you for taking the time to share your feedback! We’re thrilled to know you enjoyed your experience with us. It’s always a pleasure to serve great customers like you!
We look forward to welcoming you back on your next adventure! Until then, safe travels and happy riding!
Best wishes,
Customer Success Team @ Riderly.com
Excellent experience with Riderly
Excellent experience with Riderly! Their customer service was incredibly responsive and handled our situation with professionalism and care. They quickly stepped in to help resolve an issue with a local rental partner and even offered a discount for the inconvenience. Highly recommend Riderly for their outstanding support and customer-first approach!
September 25, 2024
Unprompted review
Reply from Riderly
Hi Marie,
Thank you so much for the fantastic review! We’re really happy that you chose us, and it’s wonderful to know we could make your journey enjoyable! The whole team takes pride in ensuring every ride is exceptional, and it’s great to know we achieved that with you. 🛵
Looking forward to helping with your next Ride!
Stay safe,
Customer Success Team @ Riderly.com
Scooter rent Gran Canaria
We rented a scooter on the island of Gran Canaria. Initially we had arranged a scooter rental with OKMOBILITY but since they didn't rent us a scooter when we arrived, we got a tip from a friend about Riderly and it was the best we could do. They arranged for us to get a scooter the next day from Tifón motor for basically the same price. Plus the scooter was much better and even brand new. Any questions we had were answered pretty much immediately thanks to the online chat and I also want to mention the online chat worker, Helena, who was very helpful. Next time we rent, we will be renting straight through Riderly.
October 29, 2024
Unprompted review
Reply from Riderly
Dear Ferdinand,
Thank you for taking the time to leave such a wonderful review! We’re so happy to hear that everything went perfectly during your rental experience. Knowing you enjoyed it so much is truly rewarding for our whole team, especially Helena! 🥰
Next time you’re ready for a ride, don’t hesitate to reach out – we’re here to make it another five-star experience!
Warm regards,
Customer Success Team @ Riderly.com
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great approach
We were very satisfied. We rented 2 motorbikes. The loan and return process was quick and trouble-free. Thank you for a pleasant holiday
October 16, 2024
Unprompted review
Reply from Riderly
Hello Mazlici!
Thank you for your wonderful feedback! 😊
We're delighted to hear that you were very satisfied with your experience!
We're thrilled that we could contribute to making your holiday pleasant.
We look forward to serving you again on your next motorcycling adventure! 🙏🏼
Best regards,
Support Team @ Riderly.com
Not the best experience
Everything was ok until I got the bike, booked a T7 Rally and I actually only get a classic T7 (same price of course, I paid a extra 10euro/day for the rally), with tyres almost at the end. I was suppose to do lot of offroad with it, but couldn't do everything I want, had to many flat tyres.
Deposit was with card but he gave me back everything in cash...
My trip in Morocco was great, but I will no recommend this company
August 30, 2024
Unprompted review
Reply from Riderly
Hi Pierre,
We're truly sorry to hear about the experience you had with the rental provider you booked with through our platform.
At Riderly, we strive for a 5-star experience with every rental and we hold our rental providers to the same standard. Rest assured, we're investigating the issues you mentioned regarding the bike model and tire condition.
A senior member of our team has identified your reservation and will be reaching out to you and the rental provider shortly to understand why this happened and hopefully find a satisfactory resolution for you.
Thank you for bringing this to our attention, and we'll keep you updated.
Kind regards,
Customer Success Team @ Riderly.com
--
UPDATE: After a thorough review, we identified that part of the situation arose from a booking where the customer proceeded with a vehicle selection despite our note that the specific variant could not be confirmed.
We weren't made aware of any issues during or immediately after the rental period. However, once we learned about the customer's concerns, we were able to engage in a productive dialogue and find a satisfactory resolution. Thanks for your support Pierre! 💪🏼
In the future please contact our 24/7 support team as soon as any problem occurs during a rental. We're in a much better position to find immediate solutions when issues are reported promptly. Our goal is always to ensure a smooth and enjoyable experience for every rider who uses our platform. 💙
great expirence everything was as…
great expirence everything was as agreed😁👍
September 21, 2024
Unprompted review
Reply from Riderly
Hello Kristijan!
Your feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do. 💪
Best regards,
Support Team @ Riderly.com
Reply from Riderly
Hello Tom!
Thank you for taking the time to leave us a review. ❤
We look forward to seeing you again.
Best regards,
Support Team @ Riderly.com
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My best experience in Sardegna.
My best experience in Sardegna.
Can't be any quicker, just leave the airport, cross the road and there you go. Guys are really nice, explained us every details about the rental, took the pictures to make sure everything was ok and in the end the same thing, plenty of time to get back to the airport. The bike, Suzuki V Storm was just perfect, did about 1500kms in 6 days all on the road. Nice and comfortable to ride with 2 and box. Next time will have to rent a 9 seat van.
September 15, 2024
Unprompted review
Reply from Riderly
Hello Luis!
Thank you for your wonderful feedback!
We’re so glad to hear that you had an amazing experience in Sardegna and found our service convenient and friendly. 🌟
It’s great to know that the bike was perfect for your adventure.
We can’t wait to help you with choosing another bike next time!
Safe travels until then!
Best regards,
Support Team @ Riderly.com
Super nice company and everything as…
Super nice company and everything as advertised. They were super friendly , the bikes in fantastic condition and the support examplatory.
September 22, 2024
Unprompted review
Reply from Riderly
Hello Marc!
Our team takes pride in providing excellent service, and your feedback means a lot. 💪
We look forward to seeing you again soon!
Best regards,
Support Team @ Riderly.com
In addition to having the best service
In addition to having the best service, they have the best price. Congratulations!
September 19, 2024
Unprompted review
Reply from Riderly
Hello Fernando!
Thank you for your kind words! We’re so pleased to hear that you enjoyed both our service and pricing.
Your satisfaction is our top priority, and it’s wonderful to know we hit the mark! ❤
Best regards,
Support Team @ Riderly.com
First time renting through Riderly, definitely won’t be the last! Great experience
This is the first time renting a motorcycle and the experience from Riderly could not have been better. Initial hiring process was easy, adding a day and changing the model of motorcycle, simple. The crew at Riderly were responsive to all my questions.
On collection day, my bike was ready at the agreed time and was in excellent condition. The return process was just as simple which only added to my fantastic time touring Switzerland with my brother.
I will definitely consider using Riderly again when I need to hire a motorcycle overseas.
September 9, 2024
Unprompted review
Reply from Riderly
Hello Ian!
Thank you so much for sharing your fantastic experience with us!
We’re delighted to hear that your first motorcycle rental with Riderly was a success. It’s great to know you found the hiring process easy and appreciated our team’s quick responses to your questions. 💪
It sounds like you had an amazing time touring Switzerland with your brother!
We truly appreciate your intention to use Riderly again for future motorcycle rentals. We can’t wait to help you embark on more exciting adventures! 🐱🏍
Warm regards,
Support Team @ Riderly.com
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Rental of multiple machines on several Greek islands with Riderly
I have rent several machines with Riderly (Scooter and Motorcycle) during my trip in Greece.
It was really easy with Riderly to find the right machine (scooter and motorbike) on each island and I was more confident to go through Riderly than to look on each island where I went, the rental company that could have done the job...
In addition, they have always been very responsive and understanding for each of my requests which sometimes were made almost overnight...
I therefore recommend this site for your vehicle rentals...
September 4, 2024
Unprompted review
Reply from Riderly
Hello Thierry!
We’re absolutely delighted to hear that your experience with Riderly made your trip to Greece so seamless. 💪
It’s wonderful to know that you found the perfect scooters and motorcycles on each island without any hassle.
We’re especially grateful for your kind words about our team’s responsiveness and support. Knowing that we could assist you with your requests—even at short notice—brings us great joy!
Your heartfelt recommendation means the world to us. We look forward to helping you create more unforgettable memories on your next adventure! ❤
Warm regards,
Support Team @ Riderly.com
Customer support 5/5
Especially the customer support by riderly made my booking experience quite smooth. We got every piece of help and information we needed to enjoy our stay.
September 15, 2024
Unprompted review
Reply from Riderly
Hello Juri!
We’re so glad to hear that our customer support made your booking experience smooth and that you received all the help and information you needed. ❤
Your satisfaction is our priority, and we’re here to ensure you enjoy every moment of your trip.
We hope to see you again soon!
Best regards,
Support Team @ Riderly.com
Good customer service
Good customer service. Easy to make reservation. Almost new bike in very good condition. Decent helmet included.
September 10, 2024
Unprompted review
Reply from Riderly
Hello Harri!
Thank you for your lovely feedback!
We’re thrilled you had a smooth reservation process and enjoyed riding the well-maintained bike. 🏍
We can’t wait to assist you on your next adventure!
Best regards,
Support Team @ Riderly.com
we had a great experience with the…
we had a great experience with the motorcycle,
the chat throw WhatsApp was excellent.
it was good if you mentioned that you provided only helmet and gloves for protection cause we had to buy jacket.
and every thing was great thanks for the help and the assistance.
August 27, 2024
Unprompted review
Reply from Riderly
Hello!
We appreciate your feedback about our service and will consider it for future communications. We want to ensure all our customers are fully informed!
Thanks again for your kind words, and we hope to see you on your next ride! 🐱🏍
Best regards,
Support Team @ Riderly.com
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💯 perfection
💯 perfection. Found these in a web search and decided to email them. They emailed straight back with the answers I needed and assisted me all the way. Arrived in Spain and headed to the location where all 3 bikes were waiting at the dealership all 2024 models. Helmets locks and panniers present with no hidden extras, delighted thanks you guys you made my holiday
August 31, 2024
Unprompted review
Reply from Riderly
Hello Daniel!
Wow, thank you for the fantastic review!
We’re so happy to hear that everything was perfect for your trip and that our team could assist you along the way. 💪
Your kind words truly make our day, and we’re so happy to have played a part in making your holiday enjoyable. We can’t wait to see you again on your next adventure!
Best regards,
Support Team @ Riderly.com
Vespa 300 Tuscany Tour
Every aspect of my Vespa rental was exactly as expected. The bike I was expecting was available to me as well as all of the added extras.
August 20, 2024
Unprompted review
Reply from Riderly
Hello David!
Thank you for your wonderful feedback!
We’re delighted to hear that your Vespa rental met all your expectations and that everything was ready for you. It’s great to know you enjoyed the added extras!
We hope to welcome you back for your next adventure! ⚡
Best regards,
Support Team @ Riderly.com
Reply from Riderly
Hello Raphael!
We’re thrilled to hear that you had an amazing experience with us. Your recommendation means the world to us! 🌟
We look forward to serving you again in the future!
Best regards,
Support Team @ Riderly.com
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