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We had an excellent experience with Riderly! We rented a Yamaha Dragstar for a few days to explore Mallorca, and everything was greatfrom start to finish. Gianluca was very friendly, communicative, an... See more
Company replied
Absolutely the best bike rental experience I’ve had! The staff are genuinely friendly and helpful, the bikes are well-maintained and in excellent condition, and they take the time to recommend rou... See more
Company replied
It's the third time we use Riderly in Europe and Asia. The rental companies they work with are very professional and you get motorbikes in a very good condition. Also, in case you have a change in pla... See more
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Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.9
Excellent
283 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great customer service…
Great customer service and very simple process that got me a great scooter for an excellent price. I will be back in Mauritius in 2026 and will definitely use Riderly again.
September 1, 2025
Unprompted review
Reply from Riderly
Hello John,
Your review truly brightened our day! Thank you for your kind words. 💙
Thanks again for being part of our Riderly community! We can’t wait to serve you again.
Ride safe,
Customer Success Team @ Riderly.com
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Reply from Riderly
Hi Bastian,
Quick, clear, and easy, just how we like it! 🏍️
Thanks for sharing your awesome experience. Looking forward to have you back!
Sincerely,
Customer Success Team @ Riderly.com
Riderly let the rental company take…
Riderly let the rental company take your complete deposit of 2000 euros per bike during 6 weeks!!;
Yes, it is in the signed contract but nobody orally, tell you that the money is taken, instead of just being blocked during 6 WEEKS!!
Why do I have to wait 6 weeks before being refunded?? . .no answer. ..my answer: because Riderly and the rental company KHL Moto Travel has earned money with this practice but this block my credit card during 5 week!! And Riderly does not care!!. In addition, 2x 42 euros taken for the exchange rate.
Riderly and KHL Moto Travel : never rent anything from these companies!!
September 23, 2025
Unprompted review
Reply from Riderly
Cher Sébastien,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que vous avez rencontré des désagréments concernant le traitement de la caution.
En Bulgarie, il est plus courant de facturer la totalité de la caution plutôt que de placer une retenue sur la carte en raison des réglementations et pratiques bancaires locales, ainsi que des facteurs liés à votre banque émettrice. Cela peut rendre une facturation complète et un remboursement ultérieur plus faisables qu'une simple retenue.
Veuillez noter que le contrat de location indiquait clairement, et que le personnel local a expliqué, que les cautions peuvent prendre jusqu'à 30 jours ouvrables pour être remboursées, un délai qui a été respecté. Bien que cela soit à l'extrémité supérieure, cela reste conforme aux normes de l'industrie pour certaines régions. Nous nous efforçons de garantir que tous les termes et conditions soient clairs, transparents et accessibles à tout moment.
Tout au long de ce processus, nous avons travaillé avec diligence avec vous pour garantir la protection de vos droits, et nous continuerons à le faire concernant les frais de 42 EUR encourus. Nous enquêtons activement sur cette question avec le bureau local pour identifier la cause exacte. Il peut s'agir de frais de change ou de frais facturés par votre institution bancaire, mais nous nous engageons à faire en sorte que vous ne soyez pas lésé.
Nous apprécions votre patience et votre compréhension pendant que nous travaillons à résoudre vos préoccupations rapidement. Votre satisfaction est importante pour nous, et nous vous tiendrons informé de nos conclusions.
Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter directement à support@riderly.com.
Cordialement,
L'équipe de la Relation Clientèle @ Riderly.com
This is my first experience using…
This is my first experience using riderly. I’ve booked my moto rental about 6 month in advance so I have yet to actually give a full end to end review. However, I have extremely high hopes given the great staff. I had concerns with my booking and a plethora of questions. The folks on the support team responded proactively with little to no lag. They contacted the local rental offices on by behalf and helped arrange specific requests for me given my circumstance.
I mostly interacted with Jasmin, but I also chatted with Manuelle. Both were absolutely fantastic and proactive. So far, I highly recommend riderly to anyone looking to rent a moto. Maybe I’ll come back for a second review once I actually complete my booking :)
October 20, 2025
Unprompted review
Reply from Riderly
Hi Mitchell,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Jasmin and Manuelle were able to support you so proactively and make the booking process smooth. Our team takes pride in going the extra mile to ensure every rider feels confident and cared for, even months before the journey begins. 💙
We truly appreciate your kind words and recommendation. We can’t wait to hear about your full experience once your trip is complete, and we’ll be here every step of the way to make sure that we got your back!
All the best,
Customer Success Team @ Riderly.com
Easy online rental process and great scooter
Easy online rental process and the agent on the island made it an enjoyable experience. Scooter was perfect for two and allowed us to explore for days. Would rent from Riderly again and would recommend.
October 8, 2025
Unprompted review
Reply from Riderly
Hi Arlene,
We’re grateful for your kind review! Riderly is all about making rentals easy and enjoyable, thanks for being part of that mission!
Looking forward to have you back in the future! 🛵
All the best,
Customer Success Team @ Riderly.com
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Excellent Experience,
Excellent Experience,
An agent contacted me on chat after spending a while trying to find a particular model to rent in Morroco. They were quite helpful and I ended up booking something similar even though it was all very last-minute.
Can recommend.
October 3, 2025
Unprompted review
Reply from Riderly
Hello Tudor,
Thank you for your encouraging words. We’re committed to excellence, and hearing your feedback makes all the difference! 💙
Thanks again for choosing Riderly!
All the best,
Customer Success Team @ Riderly.com
I rented a Yamaha Kodiak 450 (quad)…
I rented a Yamaha Kodiak 450 (quad) from Green Expeditions Ometepe and had a great experience. The staff was very friendly, spoke excellent English, and clearly explained everything before the ride. The quad ran perfectly and handled Ometepe’s rough roads and heavy rain with no problem — I was really glad I chose it over a motorcycle. Highly recommend both Green Expeditions and renting a quad if you’re exploring Ometepe!
October 2, 2025
Unprompted review
Reply from Riderly
Hi Jim,
Thank you so much for sharing your experience with us, we loved reading your review! Sounds like you made the perfect choice for your adventure!
Our team will be delighted to know their friendly service and clear explanations made you feel confident before setting off. That’s exactly the kind of experience we want every customers to have, and your feedback means a lot.
Whenever your travels bring you back this way, we’d be excited to welcome you again for another adventure. 😎
Cheers,
Customer Success Team @ Riderly.com
Great service and price
September 15, 2025
Unprompted review
Reply from Riderly
Hello Robert,
We’re grateful for your kind review! Riderly is all about making rentals easy and enjoyable, thanks for being part of that mission. 😎
See you soon! 🏍️
Cheers,
Customer Success Team @ Riderly.com
Excellent company to deal with
Excellent company to deal with, all questions answered swiftly.
August 30, 2025
Unprompted review
Reply from Riderly
Hi Roger,
Thank you so much! Your satisfaction is our reward. We look forward to helping you plan your next adventure! 😎
See you soon! 💙
Cheers,
Customer Success Team @ Riderly.com
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Superb experience
Superb experience. From the set up of the bike which was to my exact specification, to the pick up and drop off, everything was so smooth and efficient. I would 100% recommend
August 15, 2025
Unprompted review
Reply from Riderly
Hi John,
Thanks so much for your lovely note! We’re so glad you enjoyed your experience with us. If there’s anything else we can do to make your future bookings even better, we’re just a message away! 🏍️
Until your next ride!
Cheers,
Customer Success Team @ Riderly.com
Perfect service
Perfect service – absolutely recommended!
The rental process was smooth and professional. The service was perfect – very friendly, extremely helpful, and always solution-oriented. You really feel well taken care of as a customer.
I can 100% recommend this company and would rent here again anytime!
July 29, 2025
Unprompted review
Reply from Riderly
Hi Gernot,
We’re incredibly grateful for your kind words and support. It’s customers like you who inspire us to keep doing our best!
Hope to assist you again soon! 🛵💙
Safe travels,
Customer Success Team @ Riderly.com
Got me in touch with a firm I probably wouldn't have found.
Found me a great firm that I used.
July 5, 2025
Unprompted review
Reply from Riderly
Hi Szwera,
We appreciate your kind message more than you know. Thank you for being part of the Riderly community. We’re always here if you need anything! 🛵
Keep being awesome!
Customer Success Team @ Riderly.com
RIderly again
I had a great experience with Riderly.com and would absolutely recommend using their platform for booking scooter rentals.
When I had issues with the rental company—especially around the handling of a security deposit after a theft—Riderly's support team was responsive, professional, and genuinely helpful. They followed up on my behalf, ensured I got answers, and helped clarify the situation when the rental company was no longer communicating properly.
It made a huge difference knowing there was a reliable third party I could turn to. Without Riderly, I would have been left completely on my own.
The booking process itself was smooth, the interface is user-friendly, and I appreciated the transparency and support throughout the entire experience.
Highly recommended—great service and peace of mind. I will definitely book through Riderly again!
June 29, 2025
Unprompted review
Reply from Riderly
Hello Antonio,
Thank you so much for your kind words and for taking the time to share your experience with Riderly!
We’re truly glad to hear that our support team was able to assist you during a challenging situation, and that you felt supported throughout the process. Providing peace of mind and making sure our users are never left alone, especially when things don’t go as planned, is exactly what we aim for! 💪🏻
It also means a lot to hear that you found the booking process smooth and our platform easy to use. Your recommendation is incredibly valuable to us, and we’re so grateful for your trust.
We look forward to helping you with your next ride and are always here if you need anything in the future. 🛵
Safe travels and thanks again for choosing Riderly!
Warm regards,
Customer Success Team @ Riderly.com
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Good company
Good company. Top off the rentals good price. Amazing scooters hassle. Free
.
May 25, 2025
Unprompted review
Reply from Riderly
Hello Carl,
We’re truly grateful for your feedback! It’s rewarding to know that you had a smooth and enjoyable rental with us. Thank you for trusting Riderly! 😎
Best,
Customer Success Team @ Riderly.com
Excellent service
Excellent service, attentive and as promised, connects to the best local agents and continuously support till get bike and rent....sure will be using again and highly recommended!
June 5, 2025
Unprompted review
Reply from Riderly
Hello Mohammad,
Thanks so much for your lovely review! We’re so glad you enjoyed your experience with us.
If there’s anything else we can do to make your future bookings even better, we’re just a message away. 🏍️
Stay awesome!
Customer Success Team @ Riderly.com
Good experience in Moroccan moto hire
Good experience in Moroccan moto hire, good Comms
Would use again.
May 6, 2025
Unprompted review
Reply from Riderly
Hello Jim,
Thanks so much for your positive feedback! We're thrilled that you enjoyed your experience and look forward to making your next visit even better! 💙
Looking forward to helping with your next Ride!
Cheers,
Customer Success Team @ Riderly.com
Outstanding customer service
All in all, it was a great experience. The customer service is outstanding—everyone is extremely helpful and responds to any question within seconds. Huge thanks to Helen and Aleksandra for all your support!
April 2, 2025
Unprompted review
Reply from Riderly
Hello Phil,
Thank you so much for your feedback! We're thrilled to hear you had a great experience with us. It’s always wonderful to know when our team and our rental partners are hitting the mark. Your feedback encourages us to keep providing excellent service. 💙
We look forward to welcoming you back on your next adventure! Until then, safe travels and happy riding!
Best wishes,
Customer Success Team @ Riderly.com
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Honest and fast!
You can only really judge the professionalisme of a service company when something goes wrong.
With Riderly I can honestly say that they did not hesitate for a second when I raised an issue with them: after ample communication (and for them to check from their end), Riderly refunded the pre-payments made on a motorbike rent in Laos.
Service oriented, very professional and building GREAT trust for future rentals.
Special thanks to Jeck for his swift and professional follow up.
Will rent again via Riderly!!
March 11, 2025
Unprompted review
Reply from Riderly
Hello Aad Van,
Your review just made our day! We’re delighted to hear that you enjoyed your experience with us. It’s customers like you who inspire us to go above and beyond with our service and options.
Thanks again for choosing us! We hope to see you back for more thrilling rides soon. 💙
All the best,
Customer Success Team @ Riderly.com
Had a pleasant experience
This company is led by people who genuinely prioritize customer satisfaction. The CEO lives by the principle "a promise is a promise" which reflects the high standards of the team. You can trust that you’re dealing with people who truly care about delivering on their commitments ;)
January 27, 2025
Unprompted review
Reply from Riderly
Hi Kaarel,
Thank you so much for the fantastic review! We’re really happy that you chose us, and it’s wonderful to know we could make your journey enjoyable! The whole team takes pride in ensuring every experience is exceptional, and it’s great to know we achieved that with you. 💙
Looking forward to helping with your next Ride!
Cheers,
Customer Success Team @ Riderly.com
ALERT!!
ALERT!!! They manage with companies that make you pay up to 200 euros in deposit that they do not return later
ALERTA!!! gestionan con empresas que te hacen pagar hasta 200 euros de fianza que después no devuelven
November 4, 2024
Unprompted review
Reply from Riderly
Hi Alberto,
First and foremost, we're truly sorry that the experience didn't meet your expectations. At Riderly, we strive for a 5-star experience with every rental, and anything less is simply not acceptable to us. Rest assured, we're committed to making this right for you! 💪🏼
Our team is already aware of your situation and they have been actively working on this issue with the rental provider as everything from their end appears correct in terms of the security deposit being unblocked.
We take great pride in our network of partners, which are continuously monitored and reviewed to adhere to the highest standards. Please remember that security deposits can sometimes take up to 30 days to be refunded, especially in areas requiring checks with multiple authorities as per local regulations.
We would like to assure you that we stand by our customers to ensure fair and appropriate treatment. We'll keep you updated as our investigation progresses.
Kind regards,
Customer Success Team @ Riderly.com
---
UPDATE: After further investigation, we're pleased to confirm that the security deposit has been successfully unblocked and returned. The delay was due to an unusual requirement from the financial institution requiring manual confirmation of "no objection" before unblocking the funds. Eventually with ongoing and prompt collaboration with both you and the rental provider the issue was able to be addressed effectively. We can confirm that the rental provider handled the situation correctly and within their means, as the delay was beyond their control. Thank you for your patience and understanding Alberto, as we worked through this matter together! 🙏🏼 💪🏼
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