RiderlyReviews 

I booked a scooter in Funchal. During the booking procedure, they were very supportive, replying immediately to all the questions that I emailed them. The scooter had everything that I wanted and was in perfect condition. So the entire experience was great.

The company gave us a confirmation number and took an intial fee and made it out like we are getting a bike. They emailed later to say there is no bikes(as there busy). Well we know its summer and busy but you didnt say anything when we booked..

They could have let us know at the start of play there was a chance of them no following through with their promise.

Now rushing to find another bike.

Poor form. They do not tell you the whole truth when your booking to plan alternative transport !

Edit 1 - I identified the issue because I reached out. I think your exercising a marketing to seem your helping. The alternatives you have suggested are more expensive than what I could have got if you just had told me from the get go you could t provide the bike. .

I have had to go book elsewhere at higher cost and effort due to your flawed system and lack of professionalism to let me know you couldn’t secure me what you promised.

Please stop replying. It doesn’t change a unpleasant and frankly a waste of time.

Lian was very helpful and helped me get a bike for my trip in Portugal. I’ve rented with riderly before last summer in Italy and I had nothing but a good experience and great memories. Thank you Lian!

Riderly provided a great and very comfortable service. Christos was so helpful and kind. He picked us up at our place in aligned time and took us to the company's spot where we received our scooter which was totally new! :-O Turned out that my wife's normal "B" driving licence does not allows to hire a scooter 125 cc and they had not 50 cc so we rented 1 scooter and tried an ATV as well for two days but 1 scooter lived with us during the entire holiday and worked very well. At the end when I took the scooter back to the company, Christos rode me back to the hotel so we could not expect more from this service that we got. Thank you so much for your service as well. It was a great contribution!

Everything was perfect. The customer service had a great attention for the client

They are very good they help me with everything!!

Wonderful attention to the customer providing all info and assistance.

Thanks Lucas.. Really impressed with the service from Riderly. As a group of four flying into Portugal from the UK. We each rented a bike each out of Lisbon and they were able to smooth the coms between us and the local rental locations, it was also no more expensive than going direct but Riderly gave us a broader selection of bikes from the various lenders. Highly recommended.

Very helpful company.
Thanks to Aleksandra who helped me a lot

Great service, fast response and happy to help.
Had a great experience when I booked a bike with Riderly, and on a different time when I had to cancel my booking they were very kind about that and managed to find a solution.

Excellent service and very responsive. Replied to all my queries promptly and I would definitely recommend..,

The team at Tenere riders were amazing they came and picked me up at my hotel and drove me to their garage. I had rented a Royal Enfield which was brand new and they also had BMWs and KTMs that were just out from the dealership as well. I will rent again for sure.

the experience with riderly was very professional
Katarina responds immediately, she is a very serious person, she took care of everything, we rented 2 motorcycles in Santiago de Chile, when we arrived at the store, the motorcycles were ready, the good surprise, they were new, professionals came take care of us, it was a problem-free dream trip; I will do it again for other trips around the world with riderly

I had an excellent experience with Riderly for renting a motorcycle in Marrakech, Morocco. Excellent communication and generally a very smooth experience. Conditions are clear and price is very transparent. Then, the local rental office was super friendly and helpful. Will certainly use again.

Excellent and speedy support from Carlos and the team.
When we had a problem they were superb.
I would definitely book through them again.

Everything was perfect!
They managed to bring our motorbike in Ho Chi Minh city to let us start our trip (the main Office is in Hanoi!)
The motorbike haven’t had any problema, We travelled along all Vietnam for 2.500 km. 🤩
The customer service is the best I’ve ever contacted!

Excellent service. The company are so responsive and helpful, they're also such great ambassadors on behalf of the customers. Will be coming back

Carlos in customer service is a diamond!