Ridgeons Reviews 89

Diane at March branch was incredible. Turned our very details kitchen designs around within 24 hours and helped our project stay on track! Thank you. Alistair.

We ordered 15t of stone, got 10t and no more, kept being told it was on its way, for 3 days!, then told lorry had broken down. Total nightmare as our guys on site cannot get on without the stone. Halesworth are a terrible branch, lies and no communication or call backs.

Can't accept responsibility for their own mistakes and deliver what they like to get a sale beware snetisham branch. makes up cover stories for each other

Dealt with multiple staff and area manager pretending to care and resolve not the case

Builder as myself at a good £1000 loss of work due wrong product delivery

At my expense located and travel to correct the errors would not use again

Further more time wasted they as me to email onlinehuwsgray.co.uk and they didn't even bother to respond complete time wasters

I really do not see this company working well with builders

Many thanks to Chris from the March branch for all of his help with a difficult delivery.

Very professional, communicative and professional.

I dont tend to go anywhere else for my Building Materials. Currently building my own house too and most of it has come through Ridgeons. Great Team. Thanks

Awful experience today in Halesworth branch. Staff went out of their way be as unhelpful as possible. What should have been a very simple and quick purchase, turned into a lengthy complicated farce. The staffs attitude to work, work ethics and professionalism are clearly very lacking.

Halesworth branch - a great area for tradespeople and DIY enthusiasts with no other big building supply outlet for miles. It should be so easy for Ridgeons to do well. But they just don't seem to want to bother. Over half of the products have no price - I wandered about with some pipe, then saw a similar piece at an incredible price and thought I'd better put it back. I was then looking for a simple piece of bathroom seal, wandered up and down the aisles and couldn't see any so I went to the desk. The assistant said his colleague would know where it is, but he was on the phone. I waited and the colleague came off the phone, was told I was waiting, glanced over, then kept chatting to others in the office and drinking from his mug. Exasperated I called out, "Don't bother, I'll go somewhere else," and walked out. I've now sourced all the pieces I need online, cheaper and delivered free.
Having just moved house I'm buying a lot of fittings and would love to 'shop local'; sadly, not at Ridgeons.

RIDGEONS MARCH BRANCH.
Went in to the local branch, as just starting a self build project. Spoke to Lynn, the manager, who was extremely helpful and friendly. Spent lots of time with us and very patient while choosing bricks for our house.
She did us a fantastic deal, and they were delivered on the time and day promised.
Our builder uses them regularly and is very pleased with the service, he deals with Nigel who is also very knowledgable and helpful.
On the whole, great service well done Lynn and your team.

Chris my delivery driver was very helpful and friendly, brought exactly what I ordered and placed my large items with the crane just where i wanted them.
Always a helpful and friendly service from all the staff at this branch particularly Tom Buck, Jack in the plumbing side and Martin on the counter, thanks guys

Don't bother, terrible trouble. Stones delivered, had really sharp ones, tyre split on car, told they are fine utter rubbish, I was treated like a moron.

Again fantastic customer service from order to the fantastic skilled delivery driver who delivers our stones for our drive and patio. He has to negotiate various objects of ours in the way and he is always courteous and professional. A credit to your company.

I have a construction company that has unfortunately gone into liquidation. Obviously no one sets out to fail but it happens. Ridgeons have a personal guarantee for their limited company trade accounts which is something to note, but they want to get paid so fair enough. However we sold our van recently to one of our subcontractors who was surprised to find himself surrounded by the Norwich branch manager and around 5 members of staff. They apparently wanted to take the van off him in lieu of the £6k odd I as the managing director still owe them. It was only when he provided proof of ownership that they let him leave (wouldn’t serve him though despite him having an account with them). I guess what really annoys me is that I’ve already set up a payment plan with head office to pay them over the next 6 months. They just became our priority creditors but we will never use them again and advise anyone who has a credit account to be extremely wary as it would seem the manager and staff at the Norwich branch are inclined to behave like a bunch of plastic gangsters

Ridgeons is cool. It has a lot of wood which is nice.

I was able to find the right thickness of wood there. They cut the wood for us and didn't charge us for it because my mum is Arnold Schwarzenegger🙂

Overall, friendly people

They would not refund items that had not been used and unopened. Just because some dirt and dust got on them. Nothing which a wipe couldn't solve. Very poor customer service.

Really bad service. Needed something for today so ordered yesterday and they told me to come at 8am which I did. On arrival they said they’re short staffed sorry and to come back Monday. Why didn’t they tell me this yesterday rather than a 40 minute round journey completed wasted. Then got home and they called to say it was ready! VERY frustrated!

Nicky at Peterborough branch really good service and friendly very helpful staff highly recommend

Impressed with the help and speed at getting the goods loaded. Just wish the checkout was quicker.

Ridgeons Diss Branch - I ordered 2 pallets of bricks online in Sep after which the site went down and I was unable to log in again. As the delivery of the bricks was crucial to other work, I was concerned that the order may not have gone through so I contacted my nearest branch, Diss. My enquiries were dealt with by Tim who put my mind at rest before chasing down the order and the delivery details. First class support and bricks arrived on time. Well deserved 5*.

I was delighted by the care and consideration given to my products and the service that surrounded them. I was kept informed when there were delays and was alway treated with respect.

I would certainly use and recommend Ridgeons again.

Most staff very helpful at the Newmarket branch, especially a staff member working in the wood cutting section called Laz. He was very informative and fulfilled my request to cut an MDF panel into many strips promptly and with high quality today.