Ridgewayfrozen Reviews 

446
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptional packaging that consistently keeps perishable pet food completely frozen solid during transit. People also note that the online ordering process is remarkably smooth, and the animal food products are reliably top quality, fresh, and competitively priced. However, some people mentioned experiencing occasional courier delivery delays that caused parcels to thaw, while others received damaged goods or flawed packaging. A few reviewers also encountered unexpected billing errors or faced difficulties when trying to resolve transit mistakes with support.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Product

Customers consistently note positive experiences with product quality, expressing complete trust and... See more

Quality

Reviewers mention positive feedback about quality, expressing complete trust and satisfaction with the... See more

Order

Customers had positive experiences with order processes, highlighting competitive pricing and very easy... See more

Service

Consumers find service to be exceptionally positive, consistently praising the fast shipping, quick dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley... See more

Rated 5 out of 5 stars

Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out st... See more

Rated 5 out of 5 stars

Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extre... See more

Rated 5 out of 5 stars

I've been ordering my pets frozen food. From Ridgeway For a quite while now. Which always arrives fully frozen,another bonus it's very clean , well packaged. impressed by the overall quality and servi... See more


Company details

  1. Pet Supply Store

Written by the company

For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

446 reviews

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4.6

All reviews

(446)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Top marks

Top marks, sent very promptly, fair price for delivery to the Highlands, arrived still completely frozen and well packaged. Highly recommend, thanks Ridgeway!

August 27, 2024
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Rated 5 out of 5 stars

Great place

Ordered reptile food for first time from Ridgeways, arrived quickly and on time, will be using Ridgeways from now on as better than previous place I was getting my snake food from

August 21, 2024
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Rated 5 out of 5 stars

I always order from Ridgeway

I always order from Ridgeway for our rats. Good quality and delivery is really quick and I am notified when it will be arriving. This is really important to me as had bad experiences in the past with another company, £80 worth of rats defrosting on the doorstep.

July 28, 2024
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Rated 5 out of 5 stars

Fantastic service

I always buy from Ridgeway, not once have i ever not been able to order what i want. Place the order before 12pm and get it the next day, you couldn't ask for better. Has ways arrived fully frozen, never had any issues, i would highly recommend, i wouldn't use anyone else.

June 27, 2024
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Rated 3 out of 5 stars

from collection by the courier to…

from collection by the courier to delivery to me took far too long for frozen food stuffs ...32hrs
ordering was easy. ammending an order with a mistake was impossible.
previously a good experience...this time not so much

May 28, 2024

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