Brevitt-Rieker Ltd Reviews 

562
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient and prompt delivery service, noting quick arrival and good packaging. Many also appreciate the excellent value for money, finding good prices and sales, while highlighting the comfort, fit, and overall quality of products. However, some customers noted issues with product quality and sizing. People reported problems like leather lifting, soles cracking, or internal linings being destroyed after minimal wear, raising concerns about durability. Additionally, some found sizing confusing or received products that were too small, unexpectedly large, or even incorrect, with a few experiencing delivery issues with third-party carriers.

What people talk about most

Product

People report ambiguous experiences with product quality and fit, with many praising the comfort, quality,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent quality, comfort, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and prompt... See more

Order

Reviewers highlight ambiguous aspects of order, with many finding the ordering process straightforward and... See more

Price

Consumers find price to be positive, with many reviewers highlighting great value, especially when items are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a bit disappointed with these boots, ordered them for my husband for Xmas we both love & wear Rieker but they were rippled down the sides of the width on the leather.. Spoke to customer service... See more

Rated 4 out of 5 stars

Unfortunately the boots I ordered were too small and I had to send them back. However I would certainly order from Rieker again. Quick delivery and no hassle returns are a bonus.

Rated 5 out of 5 stars

Great bargain price. Good communication Delivery within a couple of weeks as promised. Product as described. Well made sandals I'll be testing them soon on a winter sunshine holiday!


Company details

  1. Shoe Store
  2. Bag Shop
  3. Boot Store
  4. Handbags Shop
  5. Footwear Wholesaler

Written by the company

Rieker & remonte | Online UK Store | Shoes, Boots, Sandals & Bags


Contact info

  • 36 Compass Point, LE16 9HW, Market Harborough, United Kingdom

  • rieker.co.uk

4.1

Great

TrustScore 4 out of 5

562 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(562)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great price in sale

Got a great price in the sale. Soft leather shoes for £55 in a G fitting i.e. wide fitting. Am chuffed. Free delivery to mainland. Make: Remonte, sister company.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Cheap Nasty Leather!

Purchased my wife a pair of lace up ankle boots end of summer 2025 with a zip, similar to the traditional Doc Martens shape, ready for walking in Winter.

As an ex member of HM Forces, both my wife's and children's school shoes are always cleaned & polished weekly.

I am not up for a lecture from the manufacturer when it comes to leather care and shoe storage, as my business footwear is purchased from a major UK shoemaker and they last me years!!

In short, the leather on her boots has lifted all over the toe cap areas and is as thin as toilet tissue paper.

Absolutely disgusting quality for the price. I would recommend that even if you are taken by the look and the feel upon purchase, I would avoid at all costs!

Interestingly, no wonder REIKER score 1.4 out of 5 on Trust Pilot UK

February 8, 2026
Unprompted review
Brevitt-Rieker Ltd logo

Reply from Brevitt-Rieker Ltd

I’m sorry to hear about the issues you’ve experienced with your wife’s boots and that you are disappointed with the quality.

We take all feedback regarding product performance seriously, particularly where there are concerns about premature wear or material failure. In order for us to properly review this, we would need to inspect the boots or see clear photographs showing the areas of concern, along with purchase details.

Once we have this information, we can investigate the matter further and advise on the appropriate resolution.

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Rated 5 out of 5 stars

First on line purchase

Easy to navigate website. Wide range to choose from. Items well described. Kept informed re delivery which arrived well packed and on time.
Would use again

January 26, 2026
Rated 5 out of 5 stars

Excellent quality and fit

Excellent quality and fit. I am size 9 ladies, and in amongst the more traditional styles are some really modern ones.
I dont buy my Shoes, sandals, or Boots anywhere else.
Because if my locality (and Size of feet!) I have to buy using the Reiker App. Its an easy seamless process.

January 26, 2026
Rated 1 out of 5 stars

No Refund for return

Dispite contacting Rieker via email and telephone I have not received my refund.
I ordered two pairs of boots to compare , returned one via Royal Mail tracking , unworn in perfect condition the day after receipt two months ago. No refund received.
Order WEBS199221 Placed Nov 29. Very disappointed customer,

December 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Where is my refund

Ordered a pair of shoes which just didn’t fit so returned. Still waiting 2 weeks later for a refund which is longer than most. Have sent online request re refund. Tried web chat but off line. Reading these reviews no wonder.

January 29, 2026
Unprompted review
Brevitt-Rieker Ltd logo

Reply from Brevitt-Rieker Ltd

Hi Ian, I can see you were refunded the full amount in January. Thanks

Rated 1 out of 5 stars

I will not buy this brand again...

A dramatic fall from grace. I have trusted this brand with my feet for more than 10 years and never expected a betrayal of this kind.

I bought my usual size (EU 44) from one of the Danish retailers without a second thought—yet the shoes are so oversized it feels like an extra foot could fit inside them.
To make matters worse, the internal lining was destroyed after just 3–4 wears. This represents a total and complete loss of faith in the brand. I will not be returning.

January 16, 2026
Unprompted review
Brevitt-Rieker Ltd logo

Reply from Brevitt-Rieker Ltd

I’m sorry to hear that the shoes have not met your expectations, particularly given your long-standing experience with the brand.

Sizing and fit can vary slightly between different styles and collections, and unfortunately this can sometimes result in a pair feeling larger or smaller than expected. However, internal lining damage after only a few wears is not typical, and we do take this type of feedback seriously.

If you are able to provide photographs of the shoes showing the lining issue, along with your purchase details, we can look into this further and advise on the appropriate next steps.

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Rated 5 out of 5 stars

The original pair of boots were sent…

The original pair of boots were sent extremely quickly with the relevant return information which was required after ordering the wrong size, this made return and refund a very quick and easy process. Also ordering the correct size was easy too due to your very well set out website. Well done.

January 2, 2026
Rated 5 out of 5 stars

Great bargain price

Great bargain price. Good communication Delivery within a couple of weeks as promised. Product as described. Well made sandals I'll be testing them soon on a winter sunshine holiday!

January 2, 2026
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Rated 1 out of 5 stars

Don’t bother with this company, customer service is a joke

I’ve returned the boots on the 22nd December, and I am still waiting for the confirmation email or anything from them to let me know my refund is being processed. I have sent an enquiry cuz this is taking too long and haven’t heard back from them. I want my money back.

December 22, 2025
Unprompted review

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