Right Room Reviews 114

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and kindness, making the entire process smooth and stress-free. Many people highlight the excellent service received, noting the team's attentiveness, patience, and dedication to understanding individual needs and finding suitable options. However, some people were dissatisfied with the customer service, citing issues like receiving incorrect keys and experiencing a lack of responsiveness from the team. A few other people also expressed dissatisfaction with the service, citing concerns about responsiveness and certain business practices.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff members, frequently highlighting their... See more

Service

Clients share positive opinions on service, frequently highlighting the dedication and empathy of staff... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

I don’t usually write reviews, but Billy (Bilal) compelled me to. He is the greatest letting agent I’ve ever encountered in London! His softly spoken nature and profound patience disarmed me co... See more

Rated 5 out of 5 stars

Had a really good experience renting through Right Room. Bilal was especially helpful and kind throughout the whole process, and everything was handled smoothly. Made renting way less stressful than u... See more

Rated 5 out of 5 stars

I was on the verge of giving up. Grieving a profound loss, I told Bilal I was pulling out of the deal. But his response was nothing short of extraordinary. With immense patience and empathy, he rebu... See more

Rated 5 out of 5 stars

Bilal is wonderful at his job. He's kind, attentive, and always willing to help you ease into your move and build a great relationship with your landlords and flatmates. From our first text message to... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

114 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bilal was very helpful

Bilal was very helpful, there was always Clear communication and he genuinely wanted to help me. It was a great experience.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Communication issues

Seemed nice at first; went to view two rooms but the property wasn't right for me so Bilal sent me videos and pricing for a different one.

Was interested in the second property but had questions. I wanted written answers and said so but Bilal kept repeatedly calling instead. He repeatedly ignored my request for written answers.

I found somewhere else to live instead as I couldn't trust any issues would actually be raised in the future had I actually moved in. It also meant I couldn't trust anything mentioned at the viewing was actually true.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Bilal is the greatest agent I’ve ever…

Bilal is the greatest agent I’ve ever met. As a first time renter in London, I felt invisible and overwhelmed. But from our very first viewing in Canary Wharf, Bilal treated me like I mattered. He is well spoken, calm, and steady presence when I was falling apart. He listened to my fears, respected my budget, and fought for my wants and needs as if they were his own. The process wasn't just smooth it was humane, because he made it so.

What sets Bilal apart isn't just his professionalism or his manners it's his heart. He went above and beyond so many times that I lost count. We built a great relationship!

And I see a brilliant future for Bilal in property! Not because he's good at his job, but because he's good at being human. And that is everything

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had the great pleasure of working…

I had the great pleasure of working with Bilal while searching for a room for my stay in London, and I truly couldn’t have asked for better support.

From the very beginning, Bilal showed a lot of empathy for my personal situation and was exceptionally dedicated. He was always available and even proactively reached out to me regularly to make sure I felt supported throughout the process.

What impressed me the most was the amount of time he invested in understanding my situation. He had detailed FaceTime calls with me to fully grasp my needs and find the best possible solution. Based on my preferences, he independently searched for rooms in suitable areas and provided me with tailored suggestions.

Bilal was always very well prepared and had all the relevant information about both the rooms and the potential housemates. He created a very comfortable and trustworthy atmosphere, which took a lot of the stress out of the apartment search.

His professionalism and fairness also stood out: when I ultimately decided against a room, my holding fee was refunded immediately and without any complications.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Bilal is such a friendly person

Bilal! What a genuinely kind and gentle soul. He went above and beyond to help us get housed, and he really understood what we needed, sometimes even before we did. Just so eager to help, in the most sincere way. We feel so lucky to have met someone like him. Honestly, you belong in the 7 star category! A million thanks, Billy!!!

Bilal is more than just an agent he’s a true advocate. He’ll move mountains to make you feel seen, heard, and genuinely happy. I highly recommend him to anyone on the hunt for a property!!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and helpful

The prompt responses and the professionalism is what i really liked.
Bilal was very professional and really helping throughout the process. I really appreciate his efforts towards the clients.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Professional Property Search Assistance

I’ve been searching for a property through Zoopla, Rightmove and dealing with various agencies, and Diana James has been a standout professional. Although I haven't found a property that meets all my requirements yet, Diana’s communication and prompt assistance makes the process much easier. I truly appreciate her dedication and highly recommend her services. A big thank you to Diana!"

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Bilal at Right Room London…

I contacted Bilal at Right Room London for help with property search. He worked very hard to find available options and maintained excellent communication throughout. He is a dedicated professional and very helpful. Thanks to him.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Bilal is a wonderful agent!

Bilal is wonderful at his job. He's kind, attentive, and always willing to help you ease into your move and build a great relationship with your landlords and flatmates. From our first text message to our call, I could feel his genuine care and attention. He gave me excellent suggestions that helped me find the place of my dreams. Thanks so much, Bilal!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful team and great service

Had a really good experience renting through Right Room. Bilal was especially helpful and kind throughout the whole process, and everything was handled smoothly. Made renting way less stressful than usual. Would definitely recommend.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

I was extremely disappointed to…AI‑Altered Photos Taken Without Permission

I was extremely disappointed to discover that this business used photographs of my property in their advertising without permission.

The images were taken from my original work, altered using AI, and presented as their own.

This is misleading, unprofessional, and raises serious concerns about honesty and transparency.

If a company is willing to use stolen and artificially manipulated images to promote their services, it makes you question what else they’re not being upfront about. I would strongly recommend exercising caution.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Timely and smooth viewing process

I had a few viewings booked in with them and it was a really pleasant experience. Everything was conducted on time and all concerns were catered to. My agent Bilal was really friendly and made sure I was satisfied with the viewing and made it evident that getting the right property to the tenant comes before everything.

January 16, 2026
Unprompted review

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