Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera Store

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant idea and very well made

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent.
The products themselves are a stroke of genius, well made and good value. These magnetic filter rings enable me to use all my threaded filters on any of my lenses.
I look forward to now using my filter set more often as the ‘faff factor’ has been completed removed!
I definitely think I will buying more of these in the future.

September 3, 2026
Unprompted review
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Reply from Rigu

Thank you very much for the review Linda, I really appreciate it!

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Rated 5 out of 5 stars

Superb shopping experience.

I'm absolutely thrilled with my shopping experience with Rigu. I finally took the plunge on a Moneymaker dual harness but I wasn't sure which of the options would suit me best. I reached out to Andrew who kindly took the time to send me a detailed reply. My new harness, which I am thrilled with, arrived the very next day. Thank you so much.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

Found a camera wrap that was sold out everywhere else. Hard to beat on price and great communication from Andrew. Was a fast dispatch and received my order shortly after it was placed.

August 7, 2026
Unprompted review
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Reply from Rigu

This is everything I aim for, so it's great to hear that I'm ticking all the boxes! Thanks for the review!

Rated 5 out of 5 stars

Excellent product

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters solve the problem easily for a much lower cost than new filters. Brilliant product and excellent service. Will be ordering more products from here.

August 11, 2026
Unprompted review
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Reply from Rigu

What a great review, thanks Mark! Happy to have helped you get more use out of your filter collection.

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Rated 5 out of 5 stars

Absolutely the best in its field !!

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched customer service. Even the best camera outlets keep only a few different camera straps - but at Rigu you’ll find a range wider than you ever imagined. From one point of view of course, the strap is just an accessory to the camera - but it is an important one! If you didn’t get a strap with your camera or if you just want a better one, you’ll find it here. Helpful advice and information plus speedy despatch are automatic. This is a niche business with frankly no competitors!

August 7, 2026
Unprompted review
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Reply from Rigu

What a great review! Thanks so much Kenneth.

Rated 5 out of 5 stars

Great experience

Ordered a pair of Rolleiflex strap adapters. Good price and free postage. They arrived bang on time and fit the camera perfectly. Will definitely order from Andy again!

July 28, 2026
Unprompted review
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Reply from Rigu

Thank you very much for the review, it's always good to get positive feedback about the Rollei products since there's not a lot of readily available options in the UK.

Rated 5 out of 5 stars

Really great customer service

Really great customer service - responded to me quickly and was able to help with getting the order sent quickly (I left it last minute to order). We bought a personalised camera strap as a gift and it was really lovely and well received by the recipient. Thanks so much, highly recommend.

July 14, 2026
Unprompted review
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Reply from Rigu

Thanks so much for the review Charlotte, I'm really glad we managed to make it work and get it to them in time!

Rated 5 out of 5 stars

Superb quality camera strap

Superb quality camera strap, fast delivery and fits my Rollieflex perfectly…and at a good price. I would definitely use Rigu again

July 9, 2026
Unprompted review
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Reply from Rigu

Thank you very much for the review Kieran, I really appreciate it!

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Rated 5 out of 5 stars

So never had a vegan leather strap…

So never had a vegan leather strap before, always worried about the quality and then I found Rigu. It came really swiftly and was very well packaged. I opened the little cloth bag and wow - what a beautiful strap. This product is superbly made and fantastic value - never going back to leather again! Just brilliant 🤩

May 13, 2026
Unprompted review
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Reply from Rigu

Thanks for the review Chris! As someone that mostly imports camera accessories, it always means a bit more when someone leaves a review like this for a camera strap that I made myself!

Rated 5 out of 5 stars

Excellent Customer Service

Ordered a camera strap from Rigu while the owner was on holiday, so I expected a bit of a delay but my order was processed and posted out the same day, with an email to confirm the tracking number. Arrived the next day as promised. Very pleased with the service I got and would happily shop here again.

April 21, 2026
Unprompted review
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Reply from Rigu

Thanks for the review Mark! I'm lucky to have Neil to be able to step in when I go on holiday.

Rated 5 out of 5 stars

I cannot recommend Rigu enough

Excellent experience for start to finish. Supper personal, My camera harness arrived quickly and in perfect condition. I cannot recommend Rigu enough. I will be shopping with them again!

April 16, 2026
Unprompted review
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Reply from Rigu

Thank you very much for leaving a review Maddie!

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Rated 5 out of 5 stars

Magnetic filter adapters…

I bought some magnetic ring adapters for camera filters. Best price I could find, superb quality and was delivered on time.

March 12, 2026
Unprompted review
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Reply from Rigu

Thanks for the review, Stephen! You've hit the trifecta of everything I want people to find with Rigu; good service, products, and prices.

Rated 5 out of 5 stars

A great consumer experience

A great consumer experience. I’m from NZ and as it happened, had relatives returning home a week after I made my purchase so had my purchase delivered to them in Surrey. Arrived in 2 days, kept in the loop with its progress, great work. Have the item in my hot hands now and totally happy. For a one man band, Andrew has done good things, I will use you again for sure. Product arrived safe and in great condition. Well done Andrew👍. Mike from NZ 👍

April 1, 2026
Unprompted review
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Reply from Rigu

Thanks for the review Mike. Good to hear it all worked out and the package is safely on the other side of the planet!

Rated 5 out of 5 stars

Vegan camera straps

So great to find a wide selection of vegan camera straps. The communication from the seller was great and it came beautifully wrapped. Delivery was super quick too! And the rope strap is perfect! Love it!

March 24, 2026
Unprompted review
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Reply from Rigu

Thanks for the review Sarah, I really appreciate it!

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Rated 5 out of 5 stars

A business with standards.

Wanted a specific EMBOSSED camera strap that wasn’t listed on website. Emailed Andrew who responded almost immediately. His response was along the lines of “could do this but won’t as it doesn’t work as well as HE would like”. He lost £15 and I gained £15 - I purchased the strap without embossing. The strap is great and the advice / service was excellent. This is a tiny business with very high standards - commendable, given the current climate.

March 16, 2026
Unprompted review
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Reply from Rigu

Thanks for the review William. I always feel a bit bad saying no when people ask to emboss a black strap, so I'm extra glad that you liked the strap in this case.

Rated 5 out of 5 stars

Andy was very helpful

Andy was very helpful in advising me on the correct product for my needs. Prompt delivery and great communication.

February 19, 2026
Unprompted review
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Reply from Rigu

Thanks for the kind words Nigel, I really appreciate it!

Rated 5 out of 5 stars

Rigu - top stuff!!

Arrived exactly on time. Very well packaged. Very happy and will definitely buy from Rigu again.

February 27, 2026
Unprompted review
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Reply from Rigu

Thanks for the review, this is exactly what I hope to hear from a customer!

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