We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased a MaxPow 24v for our four year old grandson and other grandchildren ( when they are old enough). We started with the parental remote to build his confidence. He absolutely loves it! He ev... See more
Company replied
Fast delivery. Well packaged to avoid damage during transit. Build quality of the G63 is exceptional. The only thing I was disappointed with was the stickers for the personalised number plates...if... See more
Company replied
We bought a Mercedes G63 24v car for our grandchildren, aged 5, 4 and 2, and they absolutely love it. The engine sound when turning on, the lights and radio have really enhanced their experience. Th... See more
Company replied
Company details
Written by the company
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Contact info
Godwin Road 5, NN17 4DS, Corby, United Kingdom
- hello@riiroo.com
- riiroo.com
4.3
Excellent
6K reviews
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
I brought a car from riiroo for my daughters 1st birthday and i am really happy with experience and staff are very helpful and friendly i will shop again
January 7, 2026
Unprompted review
Reply from RiiRoo
Thank you for your lovely review, Aqib.
We’re so pleased to hear that you were happy with your experience and found the team helpful and friendly. It’s great to know the car was a special choice for your daughter’s first birthday.
Thank you for your kind words — we look forward to welcoming you back again.
The RiiRoo Team.
Advertisement
Do not buy from this company
Do not buy from this company
Ordered 2 buggys for my children for Christmas
One blue/one pink
Sent out 2 black ones
False advertising
Emailing back and forward all you get back is sorry this sorry that
Have been onto consumer rights and small claims court to get my money back as they are in the wrong
December 10, 2025
Unprompted review
Reply from RiiRoo
Hello,
Thank you for taking the time to leave a review. We’re sorry to hear that you’re unhappy, however we do feel it’s important to clarify the situation, as some of the points raised here are unfortunately incorrect.
As already explained to you via email, the models you purchased are supplied in plain black and come with separate sticker sets (blue and pink) which are designed to be applied during assembly. This is clearly how these models are manufactured and supplied, and the sticker sets were the only missing items. As soon as this was raised, we offered to send the missing sticker sets out to you.
In addition to this, as you confirmed you were unhappy to keep the items, we are already in the process of arranging collection of both buggies and issuing you a refund once they are returned. This has been communicated to you directly.
We always aim to resolve issues fairly and quickly, and in this case we offered both a solution and a full refund. We therefore feel this review does not accurately reflect the support provided or the steps taken to resolve the matter.
Kind regards,
The RiiRoo Team
Excellent service as always and…
Excellent service as always and brilliant reliable products.
January 7, 2026
Unprompted review
Reply from RiiRoo
Hello Ben,
Thank you so much for your kind review. We really appreciate your continued support and are delighted to hear you’re happy with both our service and products.
Thanks again for choosing RiiRoo — it truly means a lot to us.
Kind regards,
The RiiRoo Team
We have purchased a Quad fortress for…
We have purchased a Quad fortress for my son for Christmas. Everything seem brilliant until my son wanted to actually ride it.. 18 hours on charge, 10 minutes until battery died and I had to carry it back to the house... Sent many emails with no success of a reply. I understand it has been over the holiday period but still nothing other than saying '' has it been built correctly? here is a video on how to do it'' .
I ensure you it has been built properly and the battery is not holding charge. Waiting for live chat to come back on so I can get this sorted prior to the warranty running out!!
When will your live chat be active again??
December 24, 2025
Unprompted review
Reply from RiiRoo
Hello Aaron,
Thank you for taking the time to leave a review, and we’re genuinely sorry for the frustration this has caused, especially as this was a Christmas present for your son.
We completely understand how disappointing it must have been for the battery to run out so quickly, and we also appreciate your patience over the holiday period. We were closed over Christmas, which unfortunately led to delays in responses and limited availability, and we’re sorry this wasn’t communicated more clearly.
Please be assured that your warranty will not be affected while we’re actively assisting you with this issue. Our intention in asking about assembly was simply to rule out common causes as part of the diagnostic process, not to dismiss the problem.
Live chat is not currently active, but email remains the best way to contact us and we are now fully responding to messages. If you’re still experiencing issues with the battery holding charge, please get back in touch and we’ll be happy to look into the next steps for you, including further testing or replacement where appropriate.
Kind regards,
The RiiRoo Team
Great company
Great company , we have purchased the quad fortress and the truck with trailer extra and it’s amazing my son is over the moon with it all. Battery on the quad didn’t work but the customer service was great and they reissued a new battery within a couple of days . Overall great company and products will certainly be buying again . Big thanks to Kayleigh for sorting my issue out so quickly .
January 7, 2026
Unprompted review
Reply from RiiRoo
Hello Stephanie,
Thank you so much for your lovely review. We’re really pleased to hear that your son is over the moon with his Quad Fortress and truck with trailer, and that everything is being enjoyed.
We’re also glad we could get the battery issue resolved quickly for you, and I really appreciate the kind mention — that means a lot.
Thank you again for your support, and we look forward to helping you again in the future.
Kind regards,
The RiiRoo Team
Advertisement
Order a quad for my little boy for…
Order a quad for my little boy for Christmas paid the xtra for Eva wheels and upgrade seat, put together Christmas Eve wrong wheels and seat sent. Thought ok deal with it after Christmas until they are back open. Emailing back and forth without any luck wanted proof that the wheels etc where to wrong one proof provided and to top it off my son rode it for less than 5 minutes before
It went flat recharged it and same thing happened again, always use fun bike but thought I would try this company instead but would never order again from you definitely going back to fun bike from now on!
December 25, 2025
Unprompted review
Great product and speedy customer…
Great product and speedy customer service even over the Christmas period. Had an issue with the battery which was quickly resolved.
December 29, 2025
Unprompted review
Reply from RiiRoo
Hello Andy,
Thank you very much for your kind review. We’re delighted to hear you were happy with both the product and the service, especially over the Christmas period.
It’s great to know the battery issue was resolved quickly for you, and we really appreciate you taking the time to share your experience.
Kind regards,
The RiiRoo Team
Shocking ordered a bike for £229 and…
Shocking ordered a bike for £229 and they sent me a cheaper version which is £40 cheaper but still charged me full price! Not replying to my emails and can’t get in contact with anyone
Would not recommend
January 6, 2026
Unprompted review
Reply from RiiRoo
Thank you for your review, Sarah.
We’re really sorry for the frustration and disappointment this has caused. We were closed for 11 days over the Christmas period, which has unfortunately resulted in a backlog of emails that our small team is currently working through as quickly as possible.
To help us focus on responding properly to every customer, we’ve temporarily switched off live chat so we can prioritise email support and get back to people as soon as possible. We understand how frustrating delays can be and genuinely appreciate your patience while we do our best to respond.
The RiiRoo Team
Excellent customer service
Excellent customer service, very helpful when I had questions and offered to exchange when I thought there was parts missing (there wasn’t 🙈) Quality of the tractor is fantastic and my granddaughter absolutely loves it. Although her granda gets just as much fun using the remote 😂
December 19, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your lovely review, Laura.
We’re really pleased to hear you had a positive experience with our customer service and that everything was resolved so smoothly. It’s great to know you’re happy with the quality of the tractor — and even better to hear that both your granddaughter and her granda are enjoying it 😊
Thank you again for taking the time to share your feedback, it truly means a lot to us.
The RiiRoo Team
Advertisement
Terrible Company.
WOULDN'T RECCOMMEND BUYING ANYTHING FROM THIS COMPANY, I ORDERED A QUAD BIKE A 12V - 48V FOR MY GIRL A COUPLE OF YEARS AGO AND HADE NOTHING BUT ISSUSES WITH IT, FIRSTLY THE FRONT HEAD LIGHT KEPT BLOWING TO WHICH TO BE FAIR A NEW ONE WAS SENT, BUT THEN THAT BLEW AGAIN TO WHICH I WAS THEN IGNORED WHEN ASKING FOR ANOTHER AFTER ONLY A FEW WEEKS OF HAVING THE QUAD BIKE.
ALSO THE FOUR 12V BATTERY'S PROVIDED WITH THE QUAD WERE ALL CHEAP BATTERYS WHICH COST ME AN EXTRA £170 TO REPLACE AS ALL FOUR WERE COMPLETY DEAD OR DAMAGED BECAUSE IT HADE STOPPED CHARGING AND I COULDNT FIGURE OUT WHY UNTIL I BOUGHT A BATTERY CHARGER TO TEST THEM & FIGURE THEM OUT THEY WERE ALL BELOW 7V SO BASICALLY RECYLED THEM,I DIDNT GET ANY REPLACEMENTS AS MY EMAIL'S WERE JUST BEING IGNORED AND THEY STILL ARE TO THIS DAY.
I NEVER HADE THE CHANCE TO LEAVE A REVIEW BUT NOW I FINALLY HAVE AS I SEE OTHER CUSTOMORS ARE HAVING THE SAME ISSUSES HERE SO BETTER LATE THAN NEVER,
DO NOT GET THESE TO ASSEMBLE YOUR PUCHASE ETHER, DO IT YOURSELF OR GET SOMEONE YOU KNOW TO DO IT.
I MADE THE MISTAKE OF NOT DOING IT MYSELF.
IN TOTAL IT PROBERLY COST ME AN EXTRA £250 -£300 TO SORT THESE PROBLEMS OUT SINCE HAVING THE QUAD BIKE.
January 5, 2025
Unprompted review
Reply from RiiRoo
Hello Colin,
Thank you for taking the time to leave your review. We’re genuinely sorry to hear about the issues you experienced with your quad bike and the frustration this has clearly caused.
We’ve looked into this and have been able to locate your order, which dates back to 14 July 2023. As this purchase was made some time ago, it is unfortunately no longer within the warranty period, and batteries in particular are classed as consumable items and aren’t covered under warranty regardless. That said, we do appreciate how disappointing it must have been to encounter multiple issues and to feel unsupported at the time.
We’re sorry if you felt your emails went unanswered — that’s certainly not the experience we want any customer to have. While we can’t retrospectively change what’s happened, we would still like to help where possible.
As a gesture of goodwill, we’d be happy to offer you a discount code towards replacement batteries, should this be of use to you, to help reduce the cost of getting things back up and running.
If you’d like to take us up on this, please get in touch and we’ll be happy to assist.
Kind regards,
The RiiRoo Team
Will likely use again
Ordered a drift kart shortly before Christmas and was at my door in 3 days. Instructions were simple and thorough. My son loves the kart and hasn’t stopped using it. I was missing the Bluetooth component but one quick email to customer service and it was resolved. Customer service at its effective prime. Worth every penny and will likely use RiiRoo again.
December 16, 2025
Unprompted review
Reply from RiiRoo
Thank you for your great review, Gary.
We’re really pleased to hear your drift kart arrived quickly and that your son is loving it — that’s exactly what we like to hear. It’s also great to know our customer service team were able to resolve the missing Bluetooth component promptly for you.
Thank you for your kind words and support. We really appreciate it and look forward to helping you again in the future.
The RiiRoo Team
Great service
Had an issue with one of my purchases emailed RiiRoo had a email back and a new motor in my hand a few days later hassle free. The kids absolutely love the cars and we
December 25, 2025
Unprompted review
Reply from RiiRoo
Thank you for your review, Bradley.
We’re really glad to hear the issue was resolved quickly and hassle-free, and that the replacement motor arrived promptly. It’s great to know the kids absolutely love the cars — that’s what it’s all about.
Thank you for choosing RiiRoo and for taking the time to share your experience.
The RiiRoo Team
Great buy!
I purchased two of the 24v Electric Dodgem Waltzers for my son (9) and daughter (8) for Christmas, and honestly, I’m not disappointed at all. They’re such nifty little things with surprisingly decent power. My kids picked them up really quickly and absolutely love them — they’re always giggling when they’re on them, which says it all. When I was looking to buy them, I could hardly find any reviews and felt like I was taking a chance, but I’m so glad I did because it really paid off. For the price, I’m more than impressed. My friends have already looked them up after seeing my kids on them, and they’re now waiting for them to come back in stock. If you’re reading this and debating the same purchase, I 100% recommend them. They’re great! Great customer service, Very friendly and helpful.
Thank you!
December 25, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your wonderful review, Samantha.
We’re absolutely delighted to hear how much your son and daughter are enjoying their 24v Electric Dodgem Waltzers — the giggles say it all! It’s great to know they were easy to pick up and that you’ve been impressed with both the performance and value.
We really appreciate you taking a chance on us, especially when reviews were limited, and we’re so pleased it paid off. Thank you as well for your kind words about our customer service — it truly means a lot to our team.
Enjoy the rides, and thanks again for recommending us!
The RiiRoo Team
Advertisement
Awful !
Awful !! 49cc Quad for Xmas broke leaking petrol .. The replacement chain snapped on its first use and now clutch is burning after 30 seconds of riding !!! Impossible to get hold of don’t reply to any messages Got a quad sitting here been unrideable since Xmas eve can’t expresss enough how bad this ruined Xmas and still can’t get a response to send the bloody thing back for a full refund !!!!
December 20, 2025
Unprompted review
riiroo digger
Bought a riiroo digger for my grandson for Christmas big big box had to assemble but opened the box packed well supprised to see rubber tracks assembled in 10 minutes easy to put together a bit big to carry out to my shed but was able to drive it out with the remote control all in all 10/10 for price, quality also worth mentioning is that I ordered it on the Sunday before Christmas and had it 2 days later
December 21, 2025
Unprompted review
Reply from RiiRoo
Thank you for your great review, David.
We’re really pleased to hear you were happy with the digger and that assembly was straightforward. It’s great to know the packaging, quality, and value all met your expectations — and even better that the remote came in handy for moving it out to the shed!
We’re also glad the delivery speed impressed you, especially so close to Christmas. Thank you for taking the time to share your experience.
The RiiRoo Team
I’d like to commend Riiroo for their…
I’d like to commend Riiroo for their customer service. The issue I had was not with Riiroo but with the delivery partner. I emailed Riiroo after 4pm on a Friday not expecting a response until Monday. I had a reply from an actual person in 20 minutes and full ownership was taken and actions listed. In an era of automation and not being able to speak to service depts this was extremely welcome and appreciated.
Ashley and Kayleigh - thank you both so much for your support and caring approach.
Also like to say that my 7yo loves her blue quad 🤗
December 19, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your lovely review, Joanna.
We’re truly grateful for your kind words and really pleased to hear that our team was able to support you promptly and clearly, especially given the timing. Taking ownership and providing genuine help is something we really care about, so it means a lot to hear that this stood out to you.
Thank you as well for your kind mention of Ashley and Kayleigh — they’ll really appreciate that. And we’re delighted to hear your 7-year-old is loving her blue quad 🤗
Thanks again for taking the time to share your experience.
The RiiRoo Team
Terrible service
Terrible service, I have bought over 6 cars and motorbikes never had a problem this Christmas order two cars one of them missing all the parts just the body work sent, got told it would be replaced on the 23 of December then to get a email asking me to check again for the parts on the 30 of December after already telling them they have not been sent and we was told a replacement being sent out witch was obviously a lie as you’re now saying the parts are not available what’s missing. You will have 2days from this being posted to get it picked up or will be getting burnt in the box and tagged all over your social media with the back story.
Will never use this company again.
December 22, 2025
Unprompted review
Reply from RiiRoo
Thank you for taking the time to leave your review. We are genuinely very sorry for the frustration and upset this situation has caused, especially during the Christmas period.
We would like to clarify that the model you purchased does include all of the components you’ve advised were missing. These parts are located inside the bonnet, which can sometimes be overlooked. To ensure we were giving you accurate information, we opened a brand-new, boxed unit of the same model and confirmed that all of the components you mentioned are present as standard.
That said, we are more than happy to send out any replacement parts if needed and to help get this resolved for you as quickly as possible. The delays you’ve experienced were unfortunately due to the Christmas period, when couriers and warehouses were operating with reduced capacity, and we are very sorry that this impacted the communication and timing.
We appreciate that you’ve been a loyal customer in the past, and it’s disappointing to hear that this experience has left you feeling this way. Our intention has never been to mislead, and we truly want to put this right.
Please do get back in touch with our support team so we can assist further and resolve this matter for you.
The RiiRoo Team.
Advertisement
Great product, fantastic customer service
We’ve had our ride on tractor for 2 years now. It’s been fantastic. My son has driven it all round the yard, fields and tracks. We’ve had to replace the accelerator and ignition switches in that time but the customer support has been great. Parts are cheap, easy to get and easy to fit. The ignition switch was even sent out for free, just before Christmas which meant I could get the tractor running in time for the holidays.
December 22, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for taking the time to leave such a lovely review, Corinna.
We’re delighted to hear that your ride-on tractor has been such a hit over the past two years and that your son has had so much fun using it around the yard, fields and tracks — that’s exactly what they’re made for.
It’s also great to know that our customer support team has been able to help you quickly when parts were needed, and we’re especially pleased the ignition switch arrived in time for Christmas so the tractor could be enjoyed over the holidays.
Thank you again for your kind words and continued support — it really does mean a lot to us.
The RiiRoo Team.
Great service the monkey bike is great…
Great service the monkey bike is great my son loves it will definitely recommend to friends and family
December 30, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your lovely review, Kerry.
We’re really pleased to hear that you’re happy with the service and that the monkey bike has been such a hit with your son. It’s great to know he’s enjoying it so much.
Thank you as well for recommending us to your friends and family — we truly appreciate your support.
The RiiRoo Team.
My granddaughter absolutely loved her…
My granddaughter absolutely loved her quad bike she had such a great time riding it Christmas Day couldn’t wait for morning to go on it again would recommend you to anyone thinking of buying one and you where helpful and delivered on day said mrs Phyllis westall to
December 25, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your wonderful review, Phyllis.
We’re absolutely delighted to hear that your granddaughter loved her quad bike and had such a fantastic time riding it on Christmas Day — it’s lovely to know she was so excited to get back on it again the next morning.
We’re also really pleased that you found us helpful and that the delivery arrived as promised. Thank you for recommending us; it truly means a lot.
The RiiRoo Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.