We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased a MaxPow 24v for our four year old grandson and other grandchildren ( when they are old enough). We started with the parental remote to build his confidence. He absolutely loves it! He ev... See more
Company replied
My son got the 12V fire engine for a joint birthday and Christmas present and he absolutely loves it. The lights and fire engine noises really make for a brilliant experience for him. The remote cont... See more
Company replied
Company details
Written by the company
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Contact info
Godwin Road 5, NN17 4DS, Corby, United Kingdom
- hello@riiroo.com
- riiroo.com
4.3
Excellent
6K reviews
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RiiRoo
Thank you for your review, Kiran.
We’re really pleased to hear you were happy with our customer service. Your feedback is greatly appreciated.
Thank you for choosing RiiRoo.
- The RiiRoo Team.
Advertisement
Quick delivery of the mortor bike we…
Quick delivery of the mortor bike we ordered, really good quality product
December 11, 2025
Unprompted review
Reply from RiiRoo
Thank you for your review, Michelle.
We’re pleased to hear the motorbike was delivered quickly and that you’re happy with the quality of the product. Your feedback is much appreciated.
Thank you for choosing RiiRoo.
- The RiiRoo Team.
We bought a Range Rover for our…
We bought a Range Rover for our grandson we charged it according to the manufacturer guidelines, but after only a couple of minutes it stopped. I contacted riiroo immediately and with no hesitation they sent a brand new replacement battery. They didn’t question it just apologised and the battery came within two days. Fantastic service.
December 27, 2025
Unprompted review
Reply from RiiRoo
Thank you for your lovely review, Nicola.
We’re really sorry to hear about the initial issue with the battery, but we’re so pleased our team was able to resolve it quickly and without any hassle for you. It’s great to know the replacement arrived promptly and that you were happy with the service.
Thank you for choosing RiiRoo, and we hope your grandson enjoys his Range Rover.
- The RiiRoo Team.
Great custom service
Very impressed with the service that O received that related to a faulty charging adapter.
I was replied to promptly over Christmas week by email by kayleigh, who not only answered all my questions but rectified my issue too.
Good work kayleigh, top marks
January 9, 2026
Unprompted review
Reply from RiiRoo
Thank you for your fantastic review, Owen.
We’re really pleased to hear you were impressed with the service you received and that the issue with the charging adapter was resolved quickly for you. It’s great to know you received prompt responses even over the Christmas period and that everything was sorted smoothly.
Your kind feedback is very much appreciated, and we’ll be sure to pass it on.
- The RiiRoo Team.
RiiRoo Quad bike and customer services
We purchased the 24V RiiRoo ride on Quad as a Christmas Present for our 4 year old Grandson last year, and what a fantastic choice as he absolutely loves it. He has had hours and hour of fun on it, over rough fields and it has proved to be very sturdy.
We had an issue where we broke the wires on the battery charger and RiiRoo customer service promptly replied and supplied us with a replacement unit within just a matter of days.
January 9, 2026
Unprompted review
Reply from RiiRoo
Thank you for your wonderful review, Kevin.
We’re delighted to hear the 24V RiiRoo Quad was such a great Christmas present and that your grandson has had so much fun with it. It’s fantastic to know it’s proven sturdy and handled rougher terrain so well.
We’re also pleased our customer service team was able to help quickly with the replacement charger and get everything sorted for you without delay.
Thank you for choosing RiiRoo and for taking the time to share your experience.
- The RiiRoo Team.
Advertisement
Great service.
Great fast delivery.. mint little quad.. the battery kept dieing and I raised the concern 2 days later I have a new battery delivered. I have one happy 5 year old thank you.
January 6, 2026
Unprompted review
Reply from RiiRoo
Thank you for your review, Jess.
We’re so pleased to hear the quad was delivered quickly and that you’re happy with it. Although we’re sorry to hear about the initial battery issue, we’re glad we were able to get a replacement sent out promptly and make sure everything was sorted.
It’s lovely to know you now have one very happy 5-year-old — thank you for choosing RiiRoo.
- The RiiRoo Team.
After few months the battery on the…
After few months the battery on the squad was dead, And i get in touch with them and second day they sent new battery, They are amazing and they solve the problems, Good company
January 8, 2026
Unprompted review
Reply from RiiRoo
Thank you for your review, Beniamin.
We’re sorry to hear the battery stopped working after a few months, but we’re really pleased our team was able to resolve this quickly by sending out a replacement the very next day. It’s great to hear you were happy with how the issue was handled.
Thank you for your kind words and for choosing RiiRoo.
- The RiiRoo Team.
Commendable customer service
The customer service of this company is incredible. They are efficient, fair and so respectful. I would highly recommend them to everyone.
My purchase was a 24volt quad bike for my 3 yr old. It is wonderful, she loves it. It's not so powerful that it scares her yet powerful enough that she can whizz about.
January 9, 2026
Unprompted review
Reply from RiiRoo
Thank you for your wonderful review, Catherine.
We’re delighted to hear you found our customer service efficient, fair, and respectful — your kind words really mean a lot to us. It’s also lovely to know the 24V quad bike has been such a great purchase for your little one and that it’s the perfect balance of fun and confidence-building.
Thank you for the recommendation and for choosing RiiRoo.
- The RiiRoo Team.
Brilliant bike easy to assemble
Brilliant bike easy to assemble I lost the keys and the customer service was amazing very quick to respond and sorted problem for me.
Couldn’t recommend any higher
January 9, 2026
Unprompted review
Reply from RiiRoo
Thank you so much for your brilliant review, John.
We’re really pleased to hear that you found the bike easy to assemble and that our customer service team were able to help quickly when you lost the keys. It’s great to know the experience met your expectations.
Thank you again for taking the time to recommend us so highly — it really means a lot to us.
The RiiRoo Team.
Advertisement
Great customer service
Great customer service, excellent product. Thanks
January 8, 2026
Unprompted review
Reply from RiiRoo
Thank you for your kind review, Laura.
We’re really pleased to hear that you’re happy with both the customer service and the product. Your feedback is very much appreciated.
The RiiRoo Team.
Amazing service to work with
Amazing service to work with would definitely buy again I email about missing part and number plate and they were straight on emailing back and sending the missing number plate out!!! My son absolutely loves his new car easy charged and money well spent
December 25, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your lovely review, Shannon.
We’re really pleased to hear that our team were able to respond quickly and get the missing part and number plate sent out for you. It’s great to know that everything was resolved smoothly and that your son absolutely loves his new car.
Thank you for your kind recommendation — we’re so glad to hear you’d happily shop with us again.
The RiiRoo Team.
Disappointing Experience
I’ve had a very disappointing experience with this company. I ordered a ride‑on as a Christmas present, but it arrived missing a crucial part — the rear axle — making it completely unusable and causing a huge let‑down on Christmas Day.
Getting support has been even worse. The company was closed until 2 January, which seems odd for such a busy period. When we finally received a reply on the 5th, there was no apology, support, or compensation — just a message saying the missing part would take a long time to source and asking whether we still needed it. Of course we do, as the product can’t be used without it.
It’s now been two days since we responded and we’ve heard nothing. There’s no phone number to call, so we’re left completely in the dark. Ironically, the only consistent communication we’ve received is a stream of automated emails asking for reviews — so here it is.
January 5, 2026
Unprompted review
Had a bike delivered for Xmas present…
Had a bike delivered for Xmas present eventually came after going back to the depot. Started building on 24th December only to find several broken parts. Sent several emails including pictures. They said they would pick it up inspect it on several occasions but they still haven’t picked up. Poor service would not recommend.
December 23, 2025
Unprompted review
Advertisement
Quick and orderly drop off
Quick and orderly drop off. Staff onsite and helpful and polite. The bike is very cool & they sell spare parts for it, which is a bonus. Would recommend.
January 7, 2026
Unprompted review
Reply from RiiRoo
Thank you for your review, C R.
We’re pleased to hear that the drop off was quick and well organised, and that our onsite staff were helpful and polite. It’s great to know you’re happy with the bike and found the availability of spare parts to be a bonus.
Thank you for your recommendation — it’s very much appreciated.
The RiiRoo Team.
Great service
I brought a car from riiroo for my daughters 1st birthday and i am really happy with experience and staff are very helpful and friendly i will shop again
January 7, 2026
Unprompted review
Reply from RiiRoo
Thank you for your lovely review, Aqib.
We’re so pleased to hear that you were happy with your experience and found the team helpful and friendly. It’s great to know the car was a special choice for your daughter’s first birthday.
Thank you for your kind words — we look forward to welcoming you back again.
The RiiRoo Team.
Do not buy from this company
Do not buy from this company
Ordered 2 buggys for my children for Christmas
One blue/one pink
Sent out 2 black ones
False advertising
Emailing back and forward all you get back is sorry this sorry that
Have been onto consumer rights and small claims court to get my money back as they are in the wrong
December 10, 2025
Unprompted review
Reply from RiiRoo
Hello,
Thank you for taking the time to leave a review. We’re sorry to hear that you’re unhappy, however we do feel it’s important to clarify the situation, as some of the points raised here are unfortunately incorrect.
As already explained to you via email, the models you purchased are supplied in plain black and come with separate sticker sets (blue and pink) which are designed to be applied during assembly. This is clearly how these models are manufactured and supplied, and the sticker sets were the only missing items. As soon as this was raised, we offered to send the missing sticker sets out to you.
In addition to this, as you confirmed you were unhappy to keep the items, we are already in the process of arranging collection of both buggies and issuing you a refund once they are returned. This has been communicated to you directly.
We always aim to resolve issues fairly and quickly, and in this case we offered both a solution and a full refund. We therefore feel this review does not accurately reflect the support provided or the steps taken to resolve the matter.
Kind regards,
The RiiRoo Team
Excellent service as always and…
Excellent service as always and brilliant reliable products.
January 7, 2026
Unprompted review
Reply from RiiRoo
Hello Ben,
Thank you so much for your kind review. We really appreciate your continued support and are delighted to hear you’re happy with both our service and products.
Thanks again for choosing RiiRoo — it truly means a lot to us.
Kind regards,
The RiiRoo Team
Advertisement
We have purchased a Quad fortress for…
We have purchased a Quad fortress for my son for Christmas. Everything seem brilliant until my son wanted to actually ride it.. 18 hours on charge, 10 minutes until battery died and I had to carry it back to the house... Sent many emails with no success of a reply. I understand it has been over the holiday period but still nothing other than saying '' has it been built correctly? here is a video on how to do it'' .
I ensure you it has been built properly and the battery is not holding charge. Waiting for live chat to come back on so I can get this sorted prior to the warranty running out!!
When will your live chat be active again??
December 24, 2025
Unprompted review
Reply from RiiRoo
Hello Aaron,
Thank you for taking the time to leave a review, and we’re genuinely sorry for the frustration this has caused, especially as this was a Christmas present for your son.
We completely understand how disappointing it must have been for the battery to run out so quickly, and we also appreciate your patience over the holiday period. We were closed over Christmas, which unfortunately led to delays in responses and limited availability, and we’re sorry this wasn’t communicated more clearly.
Please be assured that your warranty will not be affected while we’re actively assisting you with this issue. Our intention in asking about assembly was simply to rule out common causes as part of the diagnostic process, not to dismiss the problem.
Live chat is not currently active, but email remains the best way to contact us and we are now fully responding to messages. If you’re still experiencing issues with the battery holding charge, please get back in touch and we’ll be happy to look into the next steps for you, including further testing or replacement where appropriate.
Kind regards,
The RiiRoo Team
Great company
Great company , we have purchased the quad fortress and the truck with trailer extra and it’s amazing my son is over the moon with it all. Battery on the quad didn’t work but the customer service was great and they reissued a new battery within a couple of days . Overall great company and products will certainly be buying again . Big thanks to Kayleigh for sorting my issue out so quickly .
January 7, 2026
Unprompted review
Reply from RiiRoo
Hello Stephanie,
Thank you so much for your lovely review. We’re really pleased to hear that your son is over the moon with his Quad Fortress and truck with trailer, and that everything is being enjoyed.
We’re also glad we could get the battery issue resolved quickly for you, and I really appreciate the kind mention — that means a lot.
Thank you again for your support, and we look forward to helping you again in the future.
Kind regards,
The RiiRoo Team
Order a quad for my little boy for…
Order a quad for my little boy for Christmas paid the xtra for Eva wheels and upgrade seat, put together Christmas Eve wrong wheels and seat sent. Thought ok deal with it after Christmas until they are back open. Emailing back and forth without any luck wanted proof that the wheels etc where to wrong one proof provided and to top it off my son rode it for less than 5 minutes before
It went flat recharged it and same thing happened again, always use fun bike but thought I would try this company instead but would never order again from you definitely going back to fun bike from now on!
December 25, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.