We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around... See more
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Review summary
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Reviews shaping this summary
We purchased a MaxPow 24v for our four year old grandson and other grandchildren ( when they are old enough). We started with the parental remote to build his confidence. He absolutely loves it! He ev... See more
Company replied
My son got the 12V fire engine for a joint birthday and Christmas present and he absolutely loves it. The lights and fire engine noises really make for a brilliant experience for him. The remote cont... See more
Company replied
Company details
Written by the company
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Contact info
Godwin Road 5, NN17 4DS, Corby, United Kingdom
- hello@riiroo.com
- riiroo.com
4.3
Excellent
6K reviews
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a 12 v Aston Martin electric…
I bought a 12 v Aston Martin electric car for my 3 year old. I was skeptical at the low price under order ***072 but to my suprise the car is absolutely epic. I then decided that I wanted the parent control so I reached out and they replied very quickly and agreed to send a remote out separately. Great customer service, very happy little boy too!
February 12, 2026
Unprompted review
Reply from RiiRoo
Hello Gaz,
Thank you so much for taking the time to share this — we really appreciate it!
We’re so pleased to hear the 12V Aston Martin exceeded your expectations, especially after being unsure at first. It’s brilliant to know your little boy is loving it — that’s exactly what we aim for!
I’m also glad we could get the parent remote sorted for you quickly. Thank you for your kind words about our customer service, it genuinely means a lot to the team.
We hope your little one enjoys many more epic drives!
- The RiiRoo Team
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Such an amazing little motorbike
Such an amazing little motorbike. A great buy and my son loves it
February 2, 2026
Unprompted review
Reply from RiiRoo
Hello Sara,
Thank you so much for your lovely review!
We’re thrilled to hear your son loves his new motorbike — that’s exactly what we love to hear. We hope he has lots of fun adventures with it!
- The RiiRoo Team
24V tractor
We bought a 24v tractor from RiiRoo for our little girl and it’s been brilliant. The build quality is excellent and it’s very powerful for a kids’ ride-on she absolutely loves it.
It was easy to set up and has been in non stop use since Christmas Day !
RiiRoo are a great company with quality products. Highly recommended.
February 10, 2026
Unprompted review
Reply from RiiRoo
Hello David,
Thank you so much for your fantastic review!
We’re absolutely delighted to hear your little girl is loving her 24V tractor — it sounds like it’s been put to good use since Christmas Day! We’re so pleased you’re happy with the build quality and power too.
Your recommendation really means a lot to us. Thank you again for your support!
- The RiiRoo Team
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Quick response and great service
I had an issue and contacted RiiRoo by email. Kayleigh and Ashley got back to me really quickly and were extremely helpful throughout.
The response time was fast, everything was explained clearly, and the issue was resolved without any hassle. I’m a very happy customer and will definitely be returning in the future. Great service all round! 👏
February 9, 2026
Unprompted review
Reply from RiiRoo
Hello Ava,
Thank you so much for your amazing review!
We’re so pleased to hear you were happy with the support you received and that everything was resolved quickly and clearly for you. Providing straightforward, hassle-free service is exactly what we aim for, so your feedback really means a lot.
We truly appreciate your kind words and look forward to welcoming you back in the future!
- The RiiRoo Team
AVOID
Terrible company returned a bike after nearly a month of messages they are refusing a refund on a bike i had professionally checked as not being fit for purpose as we are now on to small claims court AVOID
February 3, 2026
Unprompted review
Reply from RiiRoo
Hello Kezza,
We’re sorry to read your review and would like to clarify the situation.
When the bike was returned to us, it was inspected by our technician. The only issue identified was that the chain had come off. There were no mechanical faults found with the bike itself. The chain was refitted correctly, the bike was tested, and it was confirmed to be fully working.
The item was also returned to us in a used and muddy condition. A chain coming off is not considered a manufacturing fault and is most commonly caused by chain tension or alignment during use, rather than a defect with the bike.
Once repaired and confirmed working, the bike was sent back to you. We understand you have since refused delivery and are requesting a full refund. As previously explained, we offered a refund minus deductions for usage and return costs, in line with our returns policy, as no manufacturing fault was found.
We always aim to resolve matters fairly and in accordance with consumer regulations, and we remain open to resolving this directly.
- The RiiRoo Team
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The worst customer service I have ever…
The worst customer service I have ever experienced. Major issues with communication, delivery and return.
February 7, 2026
Unprompted review
Buy right, Buy once.
We have bought small ride ons from this company before, so decided to go with them again for our grandsons surprise. We bought the 24V tractor with trailer and wow, the design, quality and overall feel is outstanding! It is worth noting that their Customer service is as good as their products. Don't go cheap and buy other make products, buy right buy once. These guys are the real deal. Thank you!
February 5, 2026
Unprompted review
Reply from RiiRoo
Thank you so much for your kind words, Marcus.
We’re absolutely delighted to hear how much you and your grandson love the 24V tractor with trailer, and it really means a lot that you chose to come back to us again. It’s great to know the design, quality, and overall feel stood out — and your comments about our customer service are genuinely appreciated by the whole team.
Thank you for taking the time to leave such a thoughtful review and for recommending us to others. It truly makes what we do worthwhile.
- The RiiRoo Team.
Quick service and reliable
Quick service and reliable. Can’t complain about it at all.
February 6, 2026
Unprompted review
Reply from RiiRoo
Thank you for your feedback, Mohammed.
We’re really pleased to hear you found our service quick and reliable. Your support is much appreciated, and we’re glad we could deliver a positive experience.
- The RiiRoo Team.
Nice service
February 5, 2026
Unprompted review
Reply from RiiRoo
Thank you for your feedback, Rohola.
We’re pleased to hear you were happy with the service and really appreciate you taking the time to leave a review.
- The RiiRoo Team.
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12V Fire engine
My son got the 12V fire engine for a joint birthday and Christmas present and he absolutely loves it. The lights and fire engine noises really make for a brilliant experience for him. The remote control is brilliant for when he decides to stop and "put out a fire" I can keep us moving by taking control .
All in all an absolutely amazing product. Everyone in our village who sees him out riding always comments how good it looks
December 28, 2025
Unprompted review
Reply from RiiRoo
Thank you so much for your lovely review, Lee.
We’re absolutely delighted to hear how much your son loves his 12V Fire Engine — it sounds like he’s having an amazing time with it. The lights, sounds, and remote control really do make it extra special, and we love the image of him stopping to “put out fires” while you keep things moving.
It’s also great to hear how many compliments it’s getting when he’s out and about — that really means a lot to us. Thank you for choosing RiiRoo and for taking the time to share such a detailed and positive experience.
- The RiiRoo Team.
Very easy process great customer service
February 4, 2026
Unprompted review
Reply from RiiRoo
Thank you for your feedback, Barry.
We’re really pleased to hear you found the process easy and our customer service great. We truly appreciate you taking the time to leave a review.
- The RiiRoo Team.
Car received yesteday -DOES NOT WORK - NO CONTACT NUMBER
Car received yesteday. Paid for assembly. Car turns on but doesnt start. No remote, no personalised plates, no instructions, NO CHARGER shipped with the car. Spent nearly £700 on a blue range rover car that doesnt work! NO PHONE NUMBER. LIVE CHAT DOEST WORK. NO ONE RESPONDING TO MY EMAILS. DO NOT RECOMMEND.
I found now that is the pedal switch.
February 2, 2026
Unprompted review
Reply from RiiRoo
Hello Claire,
We’re very sorry to read your review and understand how frustrating this must have felt at the time.
We have looked into this and can see the matter has since been resolved via email. As advised, we operate with a response time of up to 24 hours, and we can confirm that all required parts — including the replacement for the pedal switch — have now been sent.
We’re pleased this has been addressed and that a solution is in place. If there is anything further you need, please do reach out and we will be happy to assist.
- The RiiRoo Team
Don’t trust them
I’m absolutely fuming ! I ordered a Audi r8 before Christmas came faulty still waiting on a refund or the car swapped considering it came covered in oil and battery leaking and trying to contact them they take days to get back to you and still don’t do anything about it make sure u look into company’s before trusting them
February 3, 2026
Unprompted review
Reply from RiiRoo
Hello,
We’re very sorry to read how frustrated you’re feeling and we’d like to clarify the situation.
We have looked into your case and can confirm that a collection was arranged for 6th February 2026 so the vehicle could be returned and the matter resolved. Unfortunately, the collection was unsuccessful as no one was home at the time.
We absolutely understand how disappointing this situation has been, and we did take steps to move things forward. However, the missed collection has unfortunately delayed the process, which was outside of our control.
We remain committed to resolving this for you and are more than happy to rearrange the collection at a suitable time so we can bring this to a conclusion as quickly as possible.
- The RiiRoo Team
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I have brought from Riiroo before and…
I have brought from Riiroo before and have received great customer service every time! Really trusted company and great quality products. Will definitely return for future purchases
February 3, 2026
Unprompted review
Reply from RiiRoo
Thank you so much for your kind review, Chloe.
We’re really pleased to hear you’ve had consistently great experiences with our customer service and products. It means a lot to us to be a company you trust, and we’re so grateful for your continued support.
We look forward to helping you again in the future.
- The RiiRoo Team
This issue has been ongoing since…
This issue has been ongoing since Christmas. I am still waiting for a full refund for a faulty quad that I received. The company has had the item returned for over 10 working days and is still delaying the refund. I have never experienced customer service like this before. Very disappointing experience — I would advise others to be cautious before ordering from this company.
December 26, 2025
Unprompted review
Perfect motorbikes
Second motorbike iv bought from here very fast delivery, happy with them and there communication 🌟
February 2, 2026
Unprompted review
Reply from RiiRoo
Thank you for your lovely review, Jade.
We’re so pleased to hear this is your second motorbike from us and that you’re happy with the fast delivery and our communication. Your continued support really does mean a lot to us.
We hope you enjoy the motorbike, and we look forward to helping you again in the future.
- The RiiRoo Team.
Absolute brilliant service little issue…
Absolute brilliant service little issue with order but problem solved straight away thank you to the riiroo team amazing service 5 stars from me
January 30, 2026
Unprompted review
Reply from RiiRoo
Hi Joe,
Thank you so much for your fantastic review.
We’re really pleased to hear that the issue with your order was resolved quickly and that you were happy with the service you received. Your kind words and 5-star rating mean a lot to the whole team.
Thank you again for your support.
- The RiiRoo Team.
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Excellent experience with RiiRoo!
Excellent experience with RiiRoo!
I had an issue with my car and took it into the RiiRoo store, where I was greeted straight away by the brilliant customer service team in the office Ashley and Kayleigh.
They were both incredibly friendly, reassuring and genuinely helpful. They took the time to explain everything clearly and gave me some really useful advice on how to look after the car going forward, which I really appreciated.
The technicians fixed the issue quickly and professionally, and the whole experience left me feeling completely confident. Amazing service from a company that truly cares — highly recommended! 🙌
January 29, 2026
Unprompted review
Reply from RiiRoo
Hi Freya,
Thank you so much for taking the time to leave such a detailed and positive review.
We’re delighted to hear that you had such a great experience with our team and that Ashley, Kayleigh, and our technicians were able to support you quickly and clearly. It’s really important to us that customers feel reassured and confident, so it’s lovely to hear that this came across during your visit.
Thank you again for your kind recommendation — it truly means a lot to the whole team.
- The RiiRoo Team.
Still waiting for a refund
Still waiting for a refund. Being sent around the houses. Slow reply. No customer care. No phone number. Please do not buy from this company. You will be left in the dark after spending hundreds of pounds. Still two months later. No refund. Just excuses
January 28, 2026
Unprompted review
AI generated replies, zero accountability
I am appalled by the service and product quality from Riiroo. We ordered an expensive car bundle for our 5 year-old’s Christmas present, only to find it arrived with major manufacturing defects: incorrectly drilled holes and a weld so poorly aligned (a 45 degree error) that assembly was impossible.
The impact was devastating. My daughter woke up on Christmas morning to find her only gift in pieces. Because the "elves" apparently couldn't build it, she has since stopped believing in Santa, despite trying to be "good" all year.
The Resolution has been nothing but lies and repeated list of errors:
They told us to "bend the bar back" ourselves, which was physically impossible and would have compromised the vehicle's safety.
After promising a fully assembled replacement, they sent yet another disassembled unit.
Multiple requests to refund the unused "Santa Letter" and extras have been ignored.
Instead of a fair refund for our trouble, they offered store credit. Why would I want credit for a store I never want to use again?
Despite knowing I cannot lift heavy items due to health issues, they repeatedly fail to coordinate the correct collection method, switching between pallet companies and DPD.
It is now nearly February. We are out of pocket, our child is heartbroken and we’ve been met with nothing but sporadic replies generated by AI and empty promises. Avoid this company at all costs.
December 19, 2025
Unprompted review
Reply from RiiRoo
We’re genuinely sorry for this experience and fully accept that we failed to handle this situation properly.
We understand how upsetting this was for your family, particularly given the timing around Christmas, and we recognise the impact this had on your child. This should never have happened, and we’re truly sorry for the distress caused.
There were multiple points where our communication and follow-through fell short, including delays, incorrect fulfilment of a replacement, and failures around arranging the correct collection. We accept responsibility for this and understand why this caused further frustration.
We have now agreed to proceed with a full refund and are arranging collection via a pallet courier to ensure the items can be safely collected without further issues. This is being handled as a priority to bring the matter to a close.
We apologise sincerely for how this was handled and for the experience you and your family were left with.
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