Rileywatchco Reviews 

667
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their stunning quality, immaculate craftsmanship, and distinctive designs that frequently draw compliments. Many appreciate the excellent value, noting the products feel premium and often look even better than online images. The ordering process is generally easy, with consumers highlighting fast delivery and well-packaged items, even for international shipments. However, some customers noted issues with product functionality, such as watches not keeping accurate time, breaking, or having assembly errors. A few other people also experienced problematic shipping, with orders facing long delays, getting lost, or arriving with missing items, alongside minor concerns about certain watch bands, basic packaging, or slight aesthetic imperfections.

What people talk about most

Product

Customers generally express high satisfaction with the product, often praising its attractive design, unique... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent craftsmanship, design, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient shipping,... See more

Order

People report positive experiences with order, finding the ordering and delivery process easy and swift. Many... See more

Price

Reviewers mention positive feedback about price, with many customers expressing satisfaction with the value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a lovely timepiece (Hughes Chronograph HH01) that is so immaculately made. The design with colour choices really pops and I have had loads if positive comments. The watch itself isn't too b... See more

Rated 5 out of 5 stars

So happy I went with the Earhart automatic. The yellow face is both low-key and eye-catching, I've received many compliments on it since I started wearing it for daily use. Was a little worried about... See more

Rated 5 out of 5 stars

I bought the Amelia Earhart GMT earlier in 2025. The watch is stunning, no issues. I'm probably being pedantic with the following- as it was a pre-order there wasn't a lot of correspondence regarding... See more

Company replied

Rated 5 out of 5 stars

I ordered a Hughes Chronograph HH1 — absolutely love the watch, but realized I accidentally ordered the wrong color. I emailed Riley Watch Co and received a prompt, courteous response with instruction... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Unique and beautiful aviation inspired watches designed in the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

667 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(667)

442 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good watch with my HH01

Good watch with my HH01. Shipping took an extremely long time, but just writing this to warn USA customs that our customs may slow the shipment of this watch significantly. I ordered mine beginning of December and it arrived early January. I know this is a busy shipping time, but our customs changes lately seems to have slowed it alot. So just note it may say fast shipping, and they do ship fast, as my order was out in 36 hours from placing. But international shipping is slow. Its a fantastic watch with great heritage looks. Build quality feels extremely good and i love the engraving on the back. Racing green is a great colorway too.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I've not received the watch yet, still in Customs, but the ordering process was very easy. I also reached out to the company to ask if they'd be releasing more colorways of certain watches, and I got a reply directly from the owner. I have a lot of respect for companies where the founder/owner is involved in every aspect of the business.

December 25, 2025
Rated 5 out of 5 stars

Responsive Customer Service / Beautiful Product

I emailed customer service shortly before Christmas about a watch being restocked. They emailed within an hour to tell me the watch was already back in stock. The watch arrived quickly and it was just as advertised. Beautiful watch and a great gift for my grown son.

December 18, 2025
Rated 5 out of 5 stars

This is my third Riley watch

This is my third Riley watch, 2 automatics and now a quartz. They are all great quality, and interesting and attractive designs. Service has always been brilliant with very quick delivery and no problems at all. Would thoroughly recommend.

December 26, 2025
Rated 5 out of 5 stars

Top notch service

Top notch service, a beautiful product (Amelia Earhart-classic cream) very fast shipping. Will be putting in another order soon.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic watch + customer experience

So happy I went with the Earhart automatic. The yellow face is both low-key and eye-catching, I've received many compliments on it since I started wearing it for daily use. Was a little worried about the metal band at first but got the hang of it and works perfectly. Also terrific customer service and quick shipping. Will definitely keep an eye out for future automatic models from Riley.

July 29, 2025
Rated 5 out of 5 stars

It’s a beautiful watch

It’s a beautiful watch. I have been wearing her nonstop. Hopefully it doesn’t get scratched for a while (because of where I work). Love it. Will buy in the future. Quality item ❤️

December 16, 2025
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Reply from Rileywatchco

Thank you so much! It's a sapphire crystal glass, so they're extremely resistant to scratches, so with any luck that shouldn't be an issue!

Rated 5 out of 5 stars

I really like the watch

I really like the watch. Riley Watch is a great company to deal with. The watch arrived quickly and safely.

December 14, 2025
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Reply from Rileywatchco

Glad to hear trhat James, here if you need anything

Rated 2 out of 5 stars

Immediately broke

Immediately broke

A part of the strap immediately started wearing and eventually broke after a few days.

Very pretty watch, though.

December 19, 2025
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Reply from Rileywatchco

Hi there, it's a shame you didn't reach out to me on this, we would have replaced the strap for you at no cost of course. We use high quality leather straps and generally have no issues with them, but if you've received a faulty one I'm happy to remedy the situation.

Rated 5 out of 5 stars

Moonshine

My Riley moon deco arrived and it’s beautiful. It has a proper moon complication and is amazing value for money.

January 2, 2026
Unprompted review
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Reply from Rileywatchco

Great to hear you like it Tony, I'm a big fan of that one myself.

Sam - Owner, Riley

Rated 3 out of 5 stars

The watch is beautiful and very good…

The watch is beautiful and very good value but there were no instructions as to how to set the date, the day or the time in 24 hr dial. Just include instructions please !

December 10, 2025
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Reply from Rileywatchco

Hey Lubaina! There shoule have been a card in teh box with instructions, it's tucked into the back pocket on the inside of the case.

Rated 5 out of 5 stars

I have a rather large collection of…

I have a rather large collection of nice watches. From Cartier, Rado Hamilton a few others.Most are towards the dress side. The Howard Hughes Chrono. With blue and white with Orange indexes looks fantastic. I ordered 3 straps for it. The sky blue and orange sailcloth bands and a stainless mesh bracelet. It really pops with color. I like the Retro look.
Arrived quickly, but I ordered back in late Nov.
I forgot to add the discount but after a couple calls Samuel made sure it was taken care of. For being a Micro brand, I know that he has to be working his butt off. Remember, he has people all over the world wanting it yesterday. I will definitely be back to buy a few more. Living in Florida I get to be creative on the colors of my watches to match the Hawaiian shirts I have.

November 16, 2025
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Reply from Rileywatchco

That's incredibly appreciated Tom, I'm glad we've done you well on this one! Enjoy, and I'm here im the Manchetser snow incredibly jealous of your Floridian weather!

Rated 5 out of 5 stars

Great watch

Great watch, my wife loved it for Christmas! Shipping to the US took a little bit of time, but that was mainly from it sitting in customs on the US side, so just be aware if you’re looking to receive in the US. It arrived just in time and looks and works great :)

December 10, 2025
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Reply from Rileywatchco

Thanks Nick, and yes this Christmas had been a real pain with customs in the US. It seems they just became overloaded with having to maually clear everything because of the tariff situation. Things are back to normal now (they've finally cleared the backlog!), and hopefully by next Chrsitmas they'lll have a much more efficient process in place.

Rated 5 out of 5 stars

Great watch..love it

Great watch..love it! And great people to deal with.

December 30, 2025
Unprompted review
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Reply from Rileywatchco

Thank you Jeffery - here if you need anything!

Sam

Riley

Rated 5 out of 5 stars

Truley a Micro brand with unique style choices

I ordered two watches in early December after catching a sale - knowing that this is a small brand and that importing to the US is always a gamble (even though Riley Watch Co take on the unfair tariff charges).

They both arrived ahead of when I expected and are stunning in person - I could not recommend these enough to anyone from casual to serious watch collector. I will be keeping a keen eye on future releases.

if you are US based and unfamiliar with importing from another country, take 10 min to google the de minimus exemption going away in current administration. Right, wrong, or indifferent - this going away can lead to confusion and missed expectations on the consumer side and are more the adequately addressed by Riley Watch Co on both tarriff and shipping times.

December 30, 2025
Unprompted review
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Reply from Rileywatchco

Thanks so much for the review, and the note on the import process. We've done everything we can to make it seamless, and it seems as though the holiday season has left the team at US Customs with a lot of extra work this year. It's frustrating for us as a small business and for the customers affected by any delays, but I'm sure they're working as hard as possible to get the backlog cleared. It's a no win for anyone unfortunately, especially the customs team who are probably working round the clock, but everything seems to be moving now so theyr'e doing a good job!

Rated 5 out of 5 stars

Great watches, great service

I’ve bought several Riley watches over the past two years. I like them for their innovative designs, solid craftsmanship, and fair prices. Delivery was very fast.

December 1, 2025
Unprompted review
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Reply from Rileywatchco

Thanks so much Tim

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