Very good quality of the Corian washbasin as well as the bathroom furniture. The advice/consultation was also very good. The timing and delivery were also very good. Overall, a very positive experien... See more
Company replied
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I was especially happy with lovely and prompt customer service I received from Ann and her colleagues at Riluxa. I am also happy with the products I ordered. They are made precisely to the measu... See more
Company replied
Nice marketing through a smart and well set up website Efficient follow-up but request for a change in my order was not taken into account or even answered
Company replied
We found the company on their website. We had probably an unusual request to replace the worktop on our our double sink bathroom vanity unit. The dimensions of the replacement top had to be accurate w... See more
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Company details
Written by the company
At Riluxa, we design and craft bathroom furniture, washbasins and bathtubs that embody the art of craftsmanship. Each piece is meticulously designed to offer both lasting elegance and superior quality. Using the finest materials, including Corian®, marble and solid oak, our designs are the perfect balance of beauty and durability. For those seeking tailored solutions, we offer bespoke creations, designed to fit any space, from private residences to large-scale commercial projects. We work in close collaboration with architects, designers and homeowners to bring each project to life with precision and care. Exclusively available through our website, we deliver Riluxa’s beautifully crafted bathroom furniture to destinations worldwide.
Contact info
Valencia, Spain
- +44 (0)20 8132 3282
- contact@riluxa.com
- riluxa.com
4.6
Excellent
692 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problematic customer service
I wish I could give Riluxa a 5/5, but we have not had a straightforward or happy experience.
We placed an order for a marble sink in June. It took some time to arrive, as we knew it would, but it was delayed in shipping.
We have also had to spend further money on the installation as the parts supplied were not fit for purpose and would never have held a sink of that weight on the wall.
We then purchased a marble splashback, which again was delayed in shipping. Unfortunately, when we unwrapped it, it had been poorly packed and was broken.
I appreciate that Riluxa says in their T's and C's that you must open the delivery on arrival. As anyone knows, this is not always possible. The items were tightly wrapped up on a pallet and looked intact. You don't get a delivery time, couriers don't hang around, and we are in the middle of a building project, so the marble wasn't opened immediately.
Both pieces are broken.
Riluxa are saying that it's not their problem and that we need to pay again for a new piece of marble. To put this into context, the sink was over £4k, and the splashback was £275.
Their customer service has been atrocious the whole way through this, and now they simply aren't replying. So now we are in a predicament with a lovely sink accompanied by a damaged splash-back, with no solution insight. Would I order from them again or recommend them? Absolutely not.
12 Jan 2024
To update. We are pleased to say that the new splash-back has finally arrived intact, and we are grateful for the efforts involved in getting it here. It is lovely.
There remains one caveat to this. Their contract of purchase asks you to open the item to check it when it arrives before confirming delivery. This is impossible to do when firstly the delivery driver, who wasn't aware they needed to wait, left and secondly, to be able to open it required tools and time, which, unless a delivery driver has been specifically told they have to wait, means it is impossible to check. Therefore, if the delivery driver leaves and you haven't opened the item, it is your responsibility if it is broken. This seems totally disingenuous as Riluxa themselves haven't opened the item. It puts the purchaser at high risk because if it arrives broken, it is your responsibility. Its shame that this is part of the experience because the products are lovely.
November 17, 2023
Unprompted review
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Great company
Great company, quality products and prompt communication! Thank you ! Would highly recommend!
November 13, 2023
Unprompted review
Reply from Riluxa
Hi Hollie,
Thanks so much for your glowing review! We're thrilled to hear you had a positive experience with us and love our products. If you ever need anything or have questions, feel free to reach out. We really appreciate your recommendation!
The Riluxa Team
Reply from Riluxa
Thank you so much for your kind words, Peeter! We are thrilled to hear that everything went well with your Riluxa experience.
We greatly appreciate your feedback and we look forward to serving you again soon.
The Riluxa Team
Ordered a bath in September
Ordered a bath in September, was supposed to be in stock end of November but arrived early in October. Great service. Super happy!
October 27, 2023
Unprompted review
Reply from Riluxa
Hi Nadia,
We're thrilled that we were able to deliver your bath ahead of time and to hear that you're so happy with our service! Enjoy your new addition, and if you ever need assistance in the future, we're here for you.
Best wishes,
The Riluxa Team
Sleek Bathroom Stool
Ordered on 26th Sept, received on 4th Oct.
Very pleased with my purchase - Sapporo solid surface bathroom stool, it's slightly smaller than I imagined but a good thing for me as bought for use inside the shower when bathroom is renovated, until then it's being used as a bedroom stool.
October 4, 2023
Unprompted review
Reply from Riluxa
Dear SJ,
Thanks so much for your kind review! We're delighted to hear that you're pleased with your purchase of the Sapporo solid surface bathroom stool and we hope it serves you well both now and long into the future.
Best of luck with your bathroom renovation and if you ever need further assistance or have more bathroom needs in the future, don't hesitate to get in touch, we'll be very happy to help!
Warm regards,
The Riluxa Team
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I appreciated the quality of my exchanges
I appreciated the quality of my exchanges with Riluxa and their responsiveness
October 7, 2023
Unprompted review
Reply from Riluxa
Dear Agnes,
Thank you for your kind words. We're thrilled to hear you were happy with the advice received and that you had such a positive experience overall.
Should you ever need assistance or have questions in the future, feel free to reach out!
Best regards,
Your Riluxa Team
EXCELLENT SERVICE AND VERY QUICK…
EXCELLENT SERVICE AND VERY QUICK RESPONSE, THANKS
September 15, 2023
Unprompted review
Reply from Riluxa
Hi Dee,
Thanks for your wonderful feedback! We're delighted to hear that you were so pleased with our service and the response time from the team.
Best regards,
The Riluxa Team
Very good customer service
September 15, 2023
Unprompted review
Reply from Riluxa
Hi Sébastien,
Thanks so much for taking the time to leave us a review, we're really happy to hear you've had such a positive experience. Don't hesitate to reach out to us in the future if you ever have any questions about your products.
Kind regards,
The Riluxa Team
Fantastic customer-focused service
Fantastic customer-focused service. Quick responsiveness, friendly communicatio.
September 6, 2023
Unprompted review
Reply from Riluxa
Dear Vera,
Thank you so much for taking the time to share your feedback. We're delighted to know you had such a fantastic experience with the customer service provided by our team. We'll be happy to help should you need us again in the future!
The Riluxa Team
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Received my Roco smartb toilet from…
Received my Roco smart toilet from Spain. Very good service nice people to deal with . I recommend them highly.
😊 Paul.
August 2, 2023
Unprompted review
Reply from Riluxa
Hi Paul,
Thank you so much for your review! We're thrilled to hear that your smart toilet made its way from Spain smoothly and that you're so happy with our service😊 If you ever need anything else, we're here for you!
Best regards,
The Riluxa Team
Damaged bathroom sink replaced
We ordered a bathroom sink from Riluxa. Unfortunately, it has been damage during the delivery process. Riluxa offered to send us a replacement. Support was very clear in communication and responded very quickly.
Some advice: Make sure you are present when receiving a shipment in order to inspect it on site and write down any damage on the package and the product.
July 27, 2023
Unprompted review
Reply from Riluxa
Hi Patrick,
Thank you for taking the time to share your experience with us. We're sorry to hear your sink became damaged during delivery but we're really pleased to receive your feedback that our communication process was clear and that we could swiftly provide the support needed to resolve the issue.
If you have any more questions or need further assistance, feel free to reach out anytime.
Best regards,
The Riluxa Team
Immediate Response
Getting an answer quickly from a live person is the most important ..."AI" for the future is not acceptable!! Thank you for the immediate attention to this small but important link to completing our project here in the USA and Boca Raton, Florida! Thank you ...Ann! Best ...Linda Gefen | THE REGENCY COLLECTION - AT HOME
July 21, 2023
Unprompted review
Reply from Riluxa
Hi Linda,
Thank you for your wonderful feedback! It's heartening to know that our quick response made a difference in helping you complete your project. We're here to support you every step of the way so if there's anything else you need, just let us know.
Warm regards,
The Riluxa Team
Everything was fine
Everything was fine, the team did well and was helpful in decision making.
June 20, 2023
Unprompted review
Reply from Riluxa
Dear Rita,
Thank you for your kind review! We're glad to hear that everything went well and our team was helpful in your decision-making process.
Best regards,
The Riluxa Team
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Arrived damaged but replacement issued
I ordered a basin which unfortunately arrived damaged. I immediately reported it and was initially told they would not take any responsibility for it and I would have to pay for a new one. Obviously that did not go down well with me, but they did then agree to give me a free replacement or a refund. I opted for the replacement as I had already designed other parts of my bathroom around these dimensions, but since it was limited in stock I will have to wait around 3 months for this to arrive, so I will fit the one I have till the replacement arrives.
June 5, 2023
Unprompted review
Reply from Riluxa
Hi Sam,
Thank you for updating your review to reflect the positive resolution of your situation. We appreciate your feedback and are glad that we were able to work together to find a satisfactory solution, albeit one that requires a little patience. Customer satisfaction is our top priority, and we are committed to addressing our clients' concerns promptly and effectively.
Should you have any further questions, please don't hesitate to reach out to us directly. We appreciate your support and look forward to assisting you again in the future.
Warm regards,
The Riluxa Team
Top!
The customer experience is optimal with attention and rapid and tailor-made responses.
We are delighted with the service provided by RILUXA and the sales department.
May 26, 2023
Unprompted review
Reply from Riluxa
Dear Miguel,
Thank you for your fantastic feedback! We're thrilled to hear you received such top-notch service from our team. Thank you for your trust in Riluxa and for being a valued customer.
The Riluxa Team
Excellent sales person
The sales person was available at all time also with changing opinions. If I can make a suggestion, please feel free to ask or offer complementary products
April 25, 2023
Unprompted review
Reply from Riluxa
Dear Laura,
Thank you for your valuable feedback! We appreciate your kind words about our salesperson's availability and flexibility. Our clients' satisfaction is our top priority so we're really pleased your needs were fully met. We've also shared your kind suggestion with the team.
Once again, thank you for choosing Riluxa and taking the time to share your thoughts.
The Riluxa Team
its a nice finish and delivery was easy…
its a nice finish and delivery was easy and accessible.
April 25, 2023
Unprompted review
Reply from Riluxa
Hi Camilla,
Thank you for your kind feedback! We're delighted to hear that you're pleased with the finish of your Riluxa products. And ensuring a smooth and accessible delivery experience is one of our top priorities. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your support and look forward to serving you again.
The Riluxa Team
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Emma was a delight to work with and…
Emma was a delight to work with and answered my tiring questions with helpful and positive responses.
April 3, 2023
Unprompted review
Reply from Riluxa
Dear Michael,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that Emma provided you with such a positive experience and was able to address your questions so thoroughly. We truly appreciate your kind words and look forward to serving you again in the future.
The Riluxa Team
Excellent
Very good, helpful & professional service. Excellent products, good prices.
My bathroom looks fantastic.
I can recommend Riluxa highly.
March 30, 2023
Unprompted review
Reply from Riluxa
Dear MWH,
Thank you for taking the time to share your feedback with us.
We're delighted to hear you had such a positive experience with Riluxa from beginning to end! It brings us real joy to know that our products have contributed to making your bathroom look exactly how you want it. Feel free to share photos with the team at any time as we're always thrilled to see how our clients bring their Riluxa products to life!
Best regards,
The Riluxa Team
Riluxa Corian Corvus basin tops
All correspondences with Ann Verreydt have been very good. All my queries in a very professional manner. Information and a technical drawing of the basin was provided upon request even before we placed an order. I look forward to receiving the items. Would definitely recommend.
March 30, 2023
Unprompted review
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