Dire customer service. Poor quality reproduction parts and worryingly badly reconditioned parts. As someone who's known and dealt with Rimmer Bros for more than 30 years, it was not like this in the o... See more
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Order came in good time with one part the wrong size. First email tgey claimed i had never had such a part. Sent copy invoice and resonse was that order was done by website not buy us!? Invoiced from... See more
Absolutely poor Service. Called to make a parts enquiry. They explained their resources could not identify the product code (for this extremely common) part. I said “no worries…” but could they raise... See more
Rimmer Brothers make the impossible possible. For all of those obsolete Rover parts, (other marques catered for too, MG, Jaguar, Triumph & Land Rover) you can normally find them at Rimmer Brothers. I... See more
Company replied
Company details
Written by the company
We specialise in Parts, Spare and Accessories for Triumph, MG, Rover, Mini, Morris Minor, Austin Healey, MX5, Land Rover, Range Rover and Jaguar.
Contact info
Triumph House, Sleaford Road, Bracebridge Heath, LN4 2NA, Lincoln, United Kingdom
- +44 1522 568000
- sales@rimmerbros.com
- rimmerbros.com
2.3
Poor
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Won't use again
I ordered some small bolts online, the page said amount 10 for £9.14 plus vat. I received one. i phoned to see where the rest was but was told the price was for one. so i paid £11.56 for one bolt about 1 1/2" long.
I could have returned but they charge admin fees min £5 and they don't refund postage, it wasn't worth it.
November 25, 2014
Unprompted review
Reply from Rimmer Bros
This is not an accurate review, We do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
K Bennett clearly misunderstood the quantity required shown on our website and in our catalogues. In keeping with automotive cataloguing world wide we show as a guide to ordering the number of bolts, nuts etc fitted to the vehicle. There is a guide to this on our website here http://www.rimmerbros.co.uk/content--name-Parts-Information and in the front of all our catalogues. We sell parts individually so our website will show there are for example 4 wheels required for the car but we do not make you purchase 4 wheels to replace just a single wheel, we sell the wheels individually, the same is true of nuts and bolts. Additionally we only charge a handling fee if goods are returned outside the 14 day distance selling period and a full refund is required. As an added benefit we allow our customers to return unwanted parts up to 28 days after they receive the parts and to offset the full value against future purchases. This information is printed on the reverse of our invoices and is on our website here https://www.rimmerbros.co.uk/content--name-Returns.
For a more balanced view see our official review and ratings on http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
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Fantastic service and products
I had been looking at the Jaguar XFR diffuser for some time and finally placed the order with Rimmer Bros but before i did i needed to check that it would fit the car in question. The telephone service and attitude of the chap i spoke to couldn't have been better. I also asked about some touch up paint and was directed to the correct colour immediately based on the extensive knowledge of the operator.
A great company with next day delivery options if you are in a bind. I will definitely be using them again.
October 29, 2014
Unprompted review
Reply from Rimmer Bros
Thank you for the feedback Jeremy, however we do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
nice check out and fast delivery
first time using the site and after receiving the goods quickly was very pleased easy check out and excellent packaging on the item i received thank you
March 6, 2012
Unprompted review
Reply from Rimmer Bros
Thank you for the feedback Chris, however we do not authorise Trustpilot to publish reviews for Rimmer Bros instead we invite you to view our official review site http://www.shopzilla.co.uk/rimmer-bros/213670/store-reviews/
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