I wanted to take a moment to say a huge thank you to Jonny, the Site Manager at Denham Film Studios. Everything he does for us and for the local community is genuinely appreciated. He is always so su... See more
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Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... See more
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The lift in my building in Shoreditch has now been broken for 3 weeks. There has been almost no communication as to why that is from the Ringley Group and only stalling answers when directly address... See more
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Just wanted to say a huge thanks to the continued friendliness and helpfulness of Chris , Michael and mark who are great assets to the concierge team at Wimbledon stadia. Especially Chris an... See more
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Company details
Written by the company
Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.
Contact info
1 Castle Road, NW1 8PR, London, United Kingdom
- 020 7267 2900
- solutions@ringley.co.uk
- ringley.co.uk
4.2
Great
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Recently moved into the Mailbox
Recently moved into the Mailbox. The entire process has been made so easy and seamless from first viewing to the actual move. Joanne in particular ensured that this was the case. Very happy!
August 27, 2025
Unprompted review
Reply from The Ringley Group
Thank you for your five star review, it is great to hear about how helpful Joanne was.
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7+ years of dealing with utter incompetence
We could honestly write a book about what a terrible management company this is. The way Ringley is run is appalling, gross mismanagement of funds and zero accountability. They use every coercion tactic imaginable to make paying leaseholders’ lives miserable, including actions that directly impact vulnerable residents.
They have never had leaseholders’ best interests at heart. If you are unlucky enough to have them as your managing agent, you’ll need all the luck you can get.
Edit after Ringley's response:
Just when I thought it couldn't get worse, it does. The first time leaseholders are hearing about the service charge budget would exceed £2m wasn’t in a meeting or official letter - it was in this Trustpilot reply. That alone shows the lack of transparency and professionalism by the managing agent.
Ringley claim leaseholders are “disunited.” In reality, residents have united, taken action, and forced movement on fire safety and defects. Progress has only come because leaseholders, backed by pressure from authorities, pushed it through.
Meanwhile, Ringley have chosen to side with a freeholder who has a documented history of fire safety breaches and leaseholder disputes. Where do their loyalties lie: with the residents they’re meant to serve, or with a freeholder with this track record?
When there was finally a glimmer of positive news that Ringley would support a Remediation Contribution Order (RCO) — which leaseholders agreed to back in good faith, even though these weren’t costs we should ever have to cover, with the hope of recovering them later, they suddenly made a complete U-turn. Overnight, they shifted back to supporting the freeholder in pursuing a warranty claim that has already failed once before. How can continue to support them?
They also were aware about serious structural and fire safety defects for YEARS, issues posing direct danger to life, but failed to act, failed to use protections under the Building Safety Act 2022, and instead pressured leaseholders to pay costs that are clearly unlawful. Only now, with government scrutiny and legal consequences looming, have they started to act, still seeking to pass costs back to residents despite statutory protections and clear government guidance (including from the council and MHCLG) confirming otherwise.
After years of incompetence and gross mismanagement of leaseholder funds, our current state is proof that defects were ignored for years until litigation, our monies mismanaged, and a managing agent that consistently puts residents last. One piece of good news is that the council is now aware of the criminals exploiting leaseholders and putting their lives in danger.
August 23, 2025
Unprompted review
Reply from The Ringley Group
At Union Park, Ringley has managed and arranged that which the ManCo (as its Client) has been able to fund.
Understandably with over £15m defects (heating, roofs, balconies, fire issues) and the developer in administration, leaseholders angry with their blighted properties worth £0 have been unwilling to fund their ManCo and so their ManCo has no money to invest in multiple legal actions that are necessary.
Ringley narrowly achieved a 51% vote and collected c£300k in member’s contributions and has obtained the expert evidence necessary to take forward new build warranty claims, administrator claims and a Remediation Contribution Order claim also.
Sadly, not one leaseholder, nor LB Hillingdon, nor Homegroup have been willing to stand as director of the ManCo. And last week the committee leading the ManCo also became divided and leaseholders at large objected to paying into the budget set to pave a pathway for stage 2 (to use the expert evidence in litigation, and to deal with getting rid of the waking watch and obtaining MCHLG money towards an fire alarm).
MCHLG have spent the last 3 weeks asking the ManCo questions and delaying processing the waking watch relief fund application it appears worried about the solvency of the ManCo.
Friday Ringley managed to get the Freeholder to stand as a director of the ManCo and today this has satisfied MCHLG who have said they will now release the waking watch relief fund money so the alarm installation (already started on Homegroup blocks) can continue.
The Freeholder has decided to massively increase the 30.9.2026 budget further beyond the £2m the committee set. Given the Freeholder does not have to try to satisfy disunited groups of leaseholders, whilst harsh, we expect that the Freeholder will use the evidence procured, and specifications/ tendering of the roofs, balconies and replacement heating system that are all in play. And, hopefully in a few years’ time the value of properties at Union Park will be restored.
The assigned cleaner Jermaine always…
The assigned cleaner Jermaine always shows professional and friendly approach and deliver high standards service.
August 22, 2025
Unprompted review
Reply from The Ringley Group
At Union Park, Ringley has managed and arranged that which the ManCo (as its Client) has been able to fund.
Understandably with over £15m defects (heating, roofs, balconies, fire issues) and the developer in administration, leaseholders angry with their blighted properties worth £0 have been unwilling to fund their ManCo and so their ManCo has no money to invest in multiple legal actions that are necessary.
Ringley narrowly achieved a 51% vote and collected c£300k in member’s contributions and has obtained the expert evidence necessary to take forward new build warranty claims, administrator claims and a Remediation Contribution Order claim also.
Sadly, not one leaseholder, nor LB Hillingdon, nor Homegroup have been willing to stand as director of the ManCo. And last week the committee leading the ManCo also became divided and leaseholders at large objected to paying into the budget set to pave a pathway for stage 2 (to use the expert evidence in litigation, and to deal with getting rid of the waking watch and obtaining MCHLG money towards an fire alarm).
MCHLG have spent the last 3 weeks asking the ManCo questions and delaying processing the waking watch relief fund application it appears worried about the solvency of the ManCo.
Friday Ringley managed to get the Freeholder to stand as a director of the ManCo and today this has satisfied MCHLG who have said they will now release the waking watch relief fund money so the alarm installation (already started on Homegroup blocks) can continue.
The Freeholder has decided to massively increase the 30.9.2026 budget further beyond the £2m the committee set. Given the Freeholder does not have to try to satisfy disunited groups of leaseholders, whilst harsh, we expect that the Freeholder will use the evidence procured, and specifications/ tendering of the roofs, balconies and replacement heating system that are all in play. And, hopefully in a few years’ time the value of properties at Union Park will be restored.
Yinka is a very pleasant lady who is…
Yinka is a very pleasant lady who is very hard working, she keeps all the external areas very clean. I am happy with her work. Sue M, Chambers Place
August 15, 2025
Unprompted review
Reply from The Ringley Group
Thank you for recognising the hard work of Yakinie, from the mobile cleaning team.
Emile Strydom attended today to search…
Emile Strydom attended today to search for mechanical buzzing in my property.
He found it withing 5 minutes and resolved the issue.
August 15, 2025
Unprompted review
Reply from The Ringley Group
It is great to hear that Emile was able to assist with the noise issue your were experiencing.
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Happy with the service
Happy with the service. Joanne was friendly and informative and quick to respond to any queries. She was very engaging in her dealings with my family and very knowledgeable.
August 1, 2025
Unprompted review
Reply from The Ringley Group
Thank you for taking the time to leave Joanne a five star review, it is great to hear about the great service she provided
Outstanding Start Undone by Recent Poor Service
We moved our estate to Ringley a few years ago, and for a long time the service was excellent — much of that due to Paul S., who brought consistency, professionalism, and genuine care to the role. From resolving long-standing issues to dealing promptly with day-to-day concerns, his approach made a real difference, and it showed in the improvements across our estate. It felt like we were finally being looked after properly.
[Update – October 2025]
Unfortunately, since Paul’s departure, the quality of service has significantly declined. Basic queries now go unanswered, serious security concerns have been left unresolved for weeks without communication, and there’s been a complete lack of accountability or urgency. I’ve raised these issues multiple times directly with Ringley — both with the new relationship team and via central channels — but I’ve yet to receive any meaningful response.
It’s disappointing to have gone from a period of real progress to a state where even urgent issues are ignored. I hope the company acts quickly to restore the service levels we previously received — but as it stands, the experience is now extremely poor.
August 5, 2025
Unprompted review
Reply from The Ringley Group
Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear how much of a positive difference you’ve seen since moving to Ringley, and it’s wonderful to see Paul’s hard work, professionalism, and dedication recognised in this way.
We’re proud to have Paul on our team, he genuinely cares about delivering great service and building trust with the communities he supports. Knowing that his proactive approach and attention to detail have had such an impact on your estate is exactly the kind of outcome we strive for across all our work.
On behalf of Paul and the whole Ringley team, thank you again for your kind words. We look forward to continuing to support and enhance your community for many years to come.
Bathroom leak repair
Gary as GMV did a paint repair to my main bathroom owing to a leak from above. He was spontaneous when called to review the leak and performed all necessary tests to ensure that the leak was a one off before repainting when it had completely dried.
July 10, 2025
Unprompted review
Reply from The Ringley Group
Thank you for sharing your feedback. We’re glad to hear that Gary was able to respond quickly, investigate thoroughly, and ensure everything was properly resolved before carrying out the repair. His attention to detail and care in completing the work are exactly what we strive for. We’ll be sure to pass on your kind words to him.
I have always been negotiating the…
I have always been negotiating the contract with Ethan. He has been very nice and helpful the whole process. Could not finalize the detail this quick without him. The experience has been nice
July 28, 2025
Unprompted review
Reply from The Ringley Group
Thank you for sharing your feedback! We’re so pleased to hear that Ethan was able to make the process smooth and efficient for you. His helpful approach and commitment to great service are exactly what we aim to deliver for every client. We’re glad you had a positive experience and we truly appreciate your kind words.
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Great experience
I have recently concluded my residency at one of their developments and the care and quality of assistance I have received from Nusha has been amazing.
She has been available to answer any inquiries I may have had and has assisted a lot.
Her patience is remarkable.
She has made my whole experience very easy and without worry.
July 31, 2025
Unprompted review
Reply from The Ringley Group
Thank you for taking the time to share your experience. We’re delighted to hear that Nusha’s support and dedication made your residency smooth and worry-free. Her patience, responsiveness, and commitment to helping residents are qualities we truly value, and it’s wonderful to see them recognised. We’ll be sure to share your kind words with her.
A wonderful Welcome to an awesome apartment and life!
So, I moved into the Mailbox on the 11th of July and have loved it ever since. Joanne, who looked after me from initial contact, viewing and progressing through Referencing and handover, was simply brilliant. There was not a question too hard to answer nor a request that was too big to handle. If you're after a first class service in moving into the Mailbox, Joanne is who you need to speak to!
July 11, 2025
Unprompted review
Reply from The Ringley Group
Thank you for sharing your experience and for your kind words about Joanne. We’re delighted to hear that your move into the Mailbox has been such a positive one and that Joanne was able to make the whole process smooth, informative, and stress-free. Her dedication to answering every question and going the extra mile is exactly what we aim to deliver for all our residents.
We’re so pleased you’re enjoying your new home and look forward to continuing to make your time at the Mailbox a great one.
Jonnie at TDFS
I wanted to recognise Jonnie at TDFS - he was incredible in arranging access to the cinema for a celebration. He was really accommodating and made the whole experience stress free. Thank you Jonnie!
July 12, 2025
Unprompted review
Reply from The Ringley Group
Thank you for leaving a five star review for Jonnie, it is great to hear that he was able to assist you with access to the cinema
Kurtis Thomson was a lovely staff…
Kurtis Thomson was a lovely staff member who was super helpful and keen to assist, when visiting my flat. Give that man a bonus?
July 11, 2025
Unprompted review
Reply from The Ringley Group
Thank you for sharing such a great review for Kurtis
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great flat and very helpful management…
great flat and very helpful management team.
July 9, 2025
Unprompted review
Reply from The Ringley Group
Thank you for leaving a five star review, I have seen that Ethan has been the advisor assisting with your letting
Brilliant team who look after you
Been with Ringley now for over 8 months. They look after you and are there when you need them if you have any issues.
Big shout out to Ethan who is brilliant and goes beyond what is required always making sure I'm happy and there are no issues.
November 1, 2024
Unprompted review
Reply from The Ringley Group
Thank you so much for your kind words and for being with us for the past 8 months, we truly appreciate your trust in Ringley! We're so glad to hear that you've felt supported and well looked after. A big thank you as well for highlighting Ethan, we're lucky to have him on the team, and we'll make sure your feedback gets passed along to him. He’ll be thrilled to hear it!
Unresponsive and disorganised
Our experience with Ringley has been pretty disastrous. Our Relationship Manager has changed three times in a year and we haven't even had the opportunity to meet the latest one. Messages are often not replied to. Our building is rarely cleaned. On top of that, they have continually failed to refund costs that are due to us while threatening us with legal action despite clear evidence that the issue is at their end, not ours.
Our former Relationship Manager did provide some pleasant assistance when the flat above began leaking into ours, and the current incumbent helpfully arranged the delivery of recycling bags, but the rest of the experience has been negative.
July 4, 2025
Unprompted review
Reply from The Ringley Group
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and fully understand your frustration. We recognise that consistent communication and continuity in management are essential, and we regret the inconvenience caused by the changes in Relationship Managers.
We also apologise for the issues you’ve encountered regarding cleaning standards, we will pick this matter up with the cleaner contracted to attend. This clearly isn’t the level of service we aim to provide, and we’re taking your concerns seriously. While we're pleased to hear that there were moments of positive support, particularly during the leak incident, we understand this does not make up for the overall dissatisfaction you’ve experienced.
We’d appreciate the opportunity to look into these issues more closely and work towards a resolution. Please feel free to reach out to us directly at quality@ringley.co.uk so we can address your concerns in more detail.
Doug - Prospect maintenance Team
I would like to recognise Doug for his excellent work today. He came to my flat at very short notice and fixed the kitchen leak and improved the tap water pressure. A big thank you to Doug.
July 4, 2025
Unprompted review
Reply from The Ringley Group
We're thrilled to hear that Doug was able to help on such short notice and that you're happy with the work he did. We'll be sure to pass on your thanks to him, he’ll be glad to know his efforts made a difference.
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Moved in Tuesday to the mailbox and the…
Moved in Tuesday to the mailbox and the help we received from all the staff was amazing. Especially Joanne. Thanks again.
July 1, 2025
Unprompted review
Reply from The Ringley Group
Thank you so much for your lovely feedback! We're delighted to hear that your move-in went smoothly and that our team was able to support you, especially Joanne. We'll make sure she hears your kind words.
Blockage sorted
John Graham and Gary Burton came to my flat today regarding a blocked sink. We tried to figure out if it was the waste stack (outside of the flat) or inside. Eventually, they deduced it was inside, which is my responsibility of course. However, they both were keen to try a few options and after several different attempts, they cleared the block in the sink. Very prompt, friendly and quick to respond. Thanks to both for their help!
July 1, 2025
Unprompted review
Reply from The Ringley Group
Thank you for sharing your experience! We're so glad to hear that John and Gary were able to assist you promptly and professionally. It’s great that they took the time to explore all possible causes and managed to get the issue resolved. We'll be sure to pass along your thanks to both of them.
A good experience
I have been using Ringley's services for two years and so far I am very satisfied, Ethan is my contact person and he has always helped me, responding quickly and clearly to my requests, this has made my stay worry-free with the certainty of having support if needed.
June 26, 2025
Unprompted review
Reply from The Ringley Group
Thank you for leaving Ethan a five star review
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