Ringtons Ltd Reviews 21,861

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and delicious taste, particularly the teas and biscuits. Many people appreciate the efficient ordering process and the prompt, reliable delivery service, often noting that items arrive quickly and in perfect condition. Consumers frequently mention the superior quality of the products compared to other brands, and many express their intention to reorder. However, some customers also noted issues with the staff, with a few reporting negative interactions or dissatisfaction with the behavior of delivery personnel. There were also occasional concerns regarding the contents of certain orders, such as a "hamper" that was merely a cardboard box with basic items, and a product that did not meet expectations for its intended use.

What people talk about most

Product

People report positive experiences with product. Many customers consistently praise the quality of Ringtons'... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the promptness and... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent quality of items like tea,... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and convenient,... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise staff members as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very last minute order placed for items that were used as wedding favours and gifts for our wedding tombola (a celebration of all things North Yorkshire / County Durham). Everything turned up in per... See more

Company replied

Rated 5 out of 5 stars

We have just received our first doorstep delivery and say we are impressed is an understatement. All the products we purchased were so appealing, we can’t wait to try them. Mick was brilliant, he went... See more

Company replied

Rated 5 out of 5 stars

I joined Ringtone delivery service a month ago. I already knew about their long history and products, from a neighbour, so decided to give it a go. The delivery personnel are friendly, helpfu... See more

Company replied

Rated 5 out of 5 stars

Ordered some Christmas goodies and a hamper as a gift for a relative. Goodies delicious as ever. The hamper is fabulous, the box itself really elevates the gift. Far superior to other big brand ham... See more

Company replied


Company details

  1. Tea Store
  2. Candy Store
  3. Coffee Store
  4. Gift Shop

Written by the company

At Ringtons we sell the freshest tea and coffee as well as biscuits, sweets, cakes, gifts and homeware.


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very fast despatch and great products

Very fast despatch (on a Sunday I think) and delighted with the decaf tea, due to its strength of a ‘normal’ cuppa and no bitter taste. The triple choc biscuits are award winning for a reason… they are delicious. Thanks again and also to Northern Nic on FB for the suggestion of Ringtons tea. It’s wasn’t an ad, but it made me look them up as I’m not from the North East.

January 29, 2025
Unprompted review
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Reply from Ringtons Ltd

We are over the moon to hear you're happy with your goodies! Thank you so much for taking the time to leave us such a kind review 😊

Rated 5 out of 5 stars

Easy ordering

Easy ordering . Delivery great. Never had your flavoured tea before but they are lovely will certainly order again.

January 22, 2025
Unprompted review
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Reply from Ringtons Ltd

We could not be happier to read your review Kathleen - thank you so much for your kindness 😊

Rated 5 out of 5 stars

Hampers

Hampers
I buy the hampers to give as gifts when I do not know what to buy for someone who has everything. I get pleasure from their really good reaction as I watch them open their gift. Never once disappointed. Thank you Ringtons.

January 29, 2025
Unprompted review
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Reply from Ringtons Ltd

You're more than welcome Iris - thank you for leaving such a kind review😊

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Rated 5 out of 5 stars

Delivery made in time The only fault…

Delivery made in time The only fault was mine as I put next door’s house number The item was quickly retrieved and the complaints department handled my query quickly carefully and were very helpful and polite

December 18, 2024
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Reply from Ringtons Ltd

Thank you so much for taking the time to leave such a kind review😊

Rated 5 out of 5 stars

Lovely products and speedy delivery

We often received Ringtons as gifts from my brother and sister-in-law and love the teas and biscuits, particularly the gingersnaps.
We decided to order some things ourselves and found the customer service as good as the products.

January 20, 2025
Unprompted review
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Reply from Ringtons Ltd

Thank you so much for the amazing review Maggie 😊

Rated 5 out of 5 stars

Noticeably nicer

Fast service. Best tasting tea around, got lots of people ordering from here!

January 20, 2025
Unprompted review
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Reply from Ringtons Ltd

We are over the moon to hear you're happy with your purchases Jessica 😊

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Rated 5 out of 5 stars

I don’t usually do reviews

I don’t usually do reviews, but I have found that Ringtons service is excellent.

January 11, 2025
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Reply from Ringtons Ltd

We could not have asked for a better review Terence - thank you so much for your kindness 😊

Rated 5 out of 5 stars

As I have explained before I have been…

As I have explained before I have been a customer for more than 40 years. And I am extremely happy with my teas and other things I have bought from you over them years. Your service and product quality as got better. You have also made the door step delivery experience transfer to modern technology of on line shopping a great experience too. Thanks for all the help over them years. Take care and safe travels to all.

January 11, 2025
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Reply from Ringtons Ltd

We love this - thank you so much for the amazing review 😍

Rated 4 out of 5 stars

Regular delivery

Used to have regular fortnightly delivery but became unreliable so decided to do on line delivery. Much better and have regular monthly delivery, fingers crossed.
Use traditional valley view tea leaves and whole bean coffee. Highly recommend both

January 28, 2025
Unprompted review
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Reply from Ringtons Ltd

We're sorry to hear your doorstep deliveries were unreliable - if you contact our Customer Care team on 0800 052 2440 we can look into this for you?

Rated 5 out of 5 stars

Love the decaf teabags

Love the decaf teabags, also got the luxury wafers, choc chip cookies, fruit cookies & the ginger snaps, absolutely delicious.
Delivery was quick and price was reasonable.

January 11, 2025
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Reply from Ringtons Ltd

Thank you so much Julie for taking the time to leave us such an amazing review 😊

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Rated 5 out of 5 stars

Quick service

Quick service. Delivered on time.

January 11, 2025
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Reply from Ringtons Ltd

This is amazing to hear - thank you so much Christine 😊

Rated 5 out of 5 stars

Gold blend teabags

Gold blend teabags. Very tasty, not bitter so pleased with taste. Sent for first lot by post to trial, postage expensive. But have now arranged a monthly visit, rang head office to arrange this very helpful staff member.

January 11, 2025
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Reply from Ringtons Ltd

We're so pleased to hear you're able to take advantage of our free doorstep delivery service Liz 😊

Rated 5 out of 5 stars

Price is what you'd pay in the shops for these luxury biscuits.

What can I say.... the biscuits are deliciously gorgeous and what a selection.
We received a hamper with teabags and biscuits for Xmas and were absolutely hooked.
Easy to order and a quick delivery - good packaging with no broken biscuits.
Will certainly be ordering more in the future.

January 15, 2025
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Reply from Ringtons Ltd

This is music to our ears Monica - thank you so much for sharing 😊

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Rated 5 out of 5 stars

Excellent

The service was excellent, quick delivery. It was packed very well too. Would recommend ringtons.

January 14, 2025
Unprompted review
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Reply from Ringtons Ltd

Thank you so much Tracy for taking the time to leave us such a great review 😊

Rated 1 out of 5 stars

Ringtons think green tea is herbal …

Ringtons have changed the packaging and size of their green tea previously £2.25 for 50 tea bags now £1.60 for 20 tea bags making the new cost equivalent £4 for 50 tea bags what a price hike ! Their excuse well apparently they are making it inline with their other herbal teas !! They need to do more research green tea is not and never has been herbal.

January 28, 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

We've made the pack size smaller to make it easier for people to try or add alongside their regular tea - also as previously mentioned, to bring inline with our fruit and herbal range. That said, we completely understand your concerns as a loyal Green tea drinker, and truly appreciate your feedback. Rest assured your feedback has been shared with the team 😊

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