A very last minute order placed for items that were used as wedding favours and gifts for our wedding tombola (a celebration of all things North Yorkshire / County Durham). Everything turned up in per... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At Ringtons we sell the freshest tea and coffee as well as biscuits, sweets, cakes, gifts and homeware.
Algernon Road, Byker, , NE6 2YN, Newcastle Upon Tyne, United Kingdom
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a bad product, love all the biscuits, gold tea,

Reply from Ringtons Ltd
Very fast despatch (on a Sunday I think) and delighted with the decaf tea, due to its strength of a ‘normal’ cuppa and no bitter taste. The triple choc biscuits are award winning for a reason… they are delicious. Thanks again and also to Northern Nic on FB for the suggestion of Ringtons tea. It’s wasn’t an ad, but it made me look them up as I’m not from the North East.

Reply from Ringtons Ltd

Reply from Ringtons Ltd
Easy ordering . Delivery great. Never had your flavoured tea before but they are lovely will certainly order again.

Reply from Ringtons Ltd
Hampers
I buy the hampers to give as gifts when I do not know what to buy for someone who has everything. I get pleasure from their really good reaction as I watch them open their gift. Never once disappointed. Thank you Ringtons.

Reply from Ringtons Ltd

Reply from Ringtons Ltd
Delivery made in time The only fault was mine as I put next door’s house number The item was quickly retrieved and the complaints department handled my query quickly carefully and were very helpful and polite

Reply from Ringtons Ltd
We often received Ringtons as gifts from my brother and sister-in-law and love the teas and biscuits, particularly the gingersnaps.
We decided to order some things ourselves and found the customer service as good as the products.

Reply from Ringtons Ltd
Fast service. Best tasting tea around, got lots of people ordering from here!

Reply from Ringtons Ltd
I don’t usually do reviews, but I have found that Ringtons service is excellent.

Reply from Ringtons Ltd
As I have explained before I have been a customer for more than 40 years. And I am extremely happy with my teas and other things I have bought from you over them years. Your service and product quality as got better. You have also made the door step delivery experience transfer to modern technology of on line shopping a great experience too. Thanks for all the help over them years. Take care and safe travels to all.

Reply from Ringtons Ltd
Used to have regular fortnightly delivery but became unreliable so decided to do on line delivery. Much better and have regular monthly delivery, fingers crossed.
Use traditional valley view tea leaves and whole bean coffee. Highly recommend both

Reply from Ringtons Ltd
Love the decaf teabags, also got the luxury wafers, choc chip cookies, fruit cookies & the ginger snaps, absolutely delicious.
Delivery was quick and price was reasonable.

Reply from Ringtons Ltd

Reply from Ringtons Ltd
Gold blend teabags. Very tasty, not bitter so pleased with taste. Sent for first lot by post to trial, postage expensive. But have now arranged a monthly visit, rang head office to arrange this very helpful staff member.

Reply from Ringtons Ltd
What can I say.... the biscuits are deliciously gorgeous and what a selection.
We received a hamper with teabags and biscuits for Xmas and were absolutely hooked.
Easy to order and a quick delivery - good packaging with no broken biscuits.
Will certainly be ordering more in the future.

Reply from Ringtons Ltd
The service was excellent, quick delivery. It was packed very well too. Would recommend ringtons.

Reply from Ringtons Ltd
Ringtons have changed the packaging and size of their green tea previously £2.25 for 50 tea bags now £1.60 for 20 tea bags making the new cost equivalent £4 for 50 tea bags what a price hike ! Their excuse well apparently they are making it inline with their other herbal teas !! They need to do more research green tea is not and never has been herbal.

Reply from Ringtons Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.