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2.9
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I ordered two pair of vegan leather driving gloves, same (large) size. One was way too large, the other only slightly. I wore that pair about 10 days and they began to fray and split along the tiny lines of holes on the palms. Contacted the company about a return several times: zero response. Inferior product, abysmal services.
I ordered a $199 motorcycle jacket from Riparo. Their website explicitly promises 3–8 business days for shipping. Instead, I received zero updates and the jacket took nearly three weeks to arrive.
When I contacted customer service about the massive delay, the representative (Asad Ali) apologized and explicitly promised in writing to include a free pair of gloves in the shipment to make it right.
When the package finally arrived, the promised gloves were completely missing from the box.
When I reached out to point out the missing items, the entire tone shifted. Asad became immediately defensive, tried to downgrade the promised gear to a cheaper item, and eventually refused to offer a reasonable partial refund for the massive delay and missing items—instead just throwing a return label at me to try and make the problem go away.
The jacket itself is great quality, but the logistics are a mess and the customer service is insulting.
If you buy from here, expect massive delays, unfulfilled promises, and a representative who gets defensive when held accountable.
Buy at your own risk.
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