Rippl Impact Gear Reviews 392

I returned a pair of pants because I bought the wrong size , and the package was lost in transit by the carrier. I sent an email to the company, and Brian from customer support got in contact with me immediately. I sent him a couple of screenshots of the tracking website that showed the package was lost, and he gave me the refund I requested without any problems. Very good customer service from this company in my experience.

I ordered a windscreen, but ended up not needing it. They made it effortless to process my return and gave me a prompt full reimbursement. I was very happy with my dealings with this company and would highly recommend them

Brian from Rippl Impact gear was very helpful when I needed to exchange sizes from an xl to large for my husband. The shorts are constructed well & padding provides enough protection in all the right spots. Priced reasonably highly recommend for that snowboarder/skier.

I tried on mine for the first time today. They are definitely solid. Heavier than regular jeans, but light enough to not feel like you’re in dirt biking gear. Love the hip look instead of the old man adventure look

Hi there Team at Rippl Impact Gear.
Just a quick message to say my new bike jeans purchased from you not to long ago have already arrived in New Zealand very impressive service.
The jeans .. OMG guys they fit perfectly.. and are so comfortable.. these are really the Ducks Nuts guys ... well done on a fantastic product and outstanding customer service.... yet to ride in them as I've just got home in the dark, so tomorrow is the day. Did I mention how comfortable they are .. think I might just wear them to bed so I'm good to go early tomorrow.
Legends thankyou.

Safe riding

Regards
Greg Booth
New Zealand

The best customer service. I had already sent my pants back because I ordered the wrong size and they sent me the right size back but in the wrong color. I was pretty disappointed because I need the protection for my motorcycle club riding so I could not really send the back. I reached out to rippl respectfully about my slight frustration about how I can’t really send the back again and I talked to Harry and he said not a problem at all; Use the blue pants for now and he shipped me a pair of the black pair I was supposed to receive completely complimentary no questions asked! Absolute best customer service - Harry deserved a raise!

Order from Singapore,
This is my 2nd purchased with them. I have a sizing issue and with no hassle I was able to do a exchange and a handle lock refund. Very good service and I will recommend my friends to get they're online items.

Thanks Harry

Super jeans…however they developed a small fault which was dealt with extremely quickly by Harry.

Great company who promptly stepped up to the plate when there was an issue.

I'm away riding at this moment in time and these shorts are a life saver. For the past two years I've been using a cheaper pair, and for the past two years I have managed to break my tail bone. Day 5 and despite the slams I'm still in one piece, not even a bruise. Well worth the money.

Received my riding jeans a bit small this is a euro company i wasn’t aware of it at the time i always do business in the USA Because it is a euro company it takes long time to receive and send back so keep that in mind. Overall the jeans seem decent not any better or worse from than the ones i have purchased from revzella at least if you’re from USA companies like revezella you receive your goods in days not weeks .. I gave them 3 stars and not 5 because of the lag time and not being aware that they are shipping from euro these companies pop up on instagram and do not truly make it known of the business location..if i lived overseas i probably would have given them the full 5 …

I received this 10 days after ordering. The fit and the look both seem great, albeit these pants are quite heavy (4#s). Looks like you can't dry them in a dryer (unless I'm misreading the washing instructions).I hope I never have to find out how well they work but they do make me a bit more secure feeling on the road. I like the fit much much more than my $600 BMW leather riding pants.

Great customer service. Item exchanged due to buying the incorrect size. Transaction was super fast and made easy. Great product too.

This product is awesome! I thought I had delivery problems but it was just delayed I contacted rippl directly and Harry was a great help with informing me about my order! Thank u again Harry for being a great help and having a great product

I had an issue with the LDX shorts I had ordered and found they weren't the correct fit for my application. I worked with Brian in customer service and he was more than helpful on resolving the issue I had. He even got me a new pair that was correct for my riding style at no charge.
Thanks Brian for great customer service!

I forgot to enter my discount code before checking out. I contacted customer service about my error. Harry responded right away and quickly applied the discount to my order without a fuss. This is the kind of service that generates return business and word of mouth referrals. Good job, Harry.
Thank you,
Rich

Having dealt with these guys in purchasing impact shorts for snowboarding, I cannot give them any less than 5 stars. Initial purchase was smooth, easy and delivery time was prompt considering I’m based in the uk. Left a comment on their facebook page to say how pleased I was with their product but mentioned I’d made an error by ordering a size too big. I was responded to by Brian in their support team thanking me for my positive comment and as a thank you they would honour a free replacement in my correct size and that there would be no need to return my original purchase! My replacement was taken care of quickly and was shipped within 24hrs of their initial contact. Completely blown away by their customer service and would recommend these guys to anyone looking to purchase these products to help with their boarding/riding. Brilliant company!!!

They are great tbh. (No I'm not a bot or paid promoter).

Bought snowboard impact shorts and used then recently in germany on the slopes. I had a few heavy falls and they protected me. I am sure i would be more bruised and achy if hadnt of worn them. They also serve well as insulation when sitting down in the snow todo up my bindings. Thick padding and i suggest try get a size smaller than you usually would for a snug fit. They arent over padded so do not hinder movement. Order early and allow a few weeks.

Great product from a great company. Excellent communication throughout. Very impressed. Will definitely use again. 👍

Received my impact shorts today. Great fit and stitching quality as described in their ad. I had my concerns about ordering from a facebook ad, but Harry at Rippl responded immediately to every concern and was tremendously helpful all the way through the process. Really happy with my purchase and with Harry at Rippl