Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more
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Review summary
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I purchased some Rippl jeans and ordered the wrong size by accident. Harry at Rippl made sure that everything was properly correct. He issued me a return label and sent me the correct size and kept... See more
We ordered 4 pairs total and the sizes were slightly larger than expected. Luckily we only needed to return 2 of the 4 pairs, however the customer service received from Harry was amazing especially de... See more
Company replied
The moto pants I bought are heavy-duty and amazing quality. Safer and better constucted than anything else I've had. Worth every single penny. Their exchange/return process is also seamless and their... See more
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Company details
Written by the company
Motorcycle and Snow Sports Protective Clothing.
Contact info
Unit 4 Green Lane Business Park, 238 Green Lane, SE9 3TL, London, United Kingdom
- support@ripplimpactgear.com
- ripplimpactgear.com
4.0
Great
423 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rippl Gear experience (multiple orders)
The gear (I have bought 4xJeans, hoody, joggers and tail bag) for myself and my son are excellent quality and value. The fit is true to size and comfortable.
Delivery sometimes takes a while, but everything has arrived and is well managed by customer services (who are excellent) if problems arise with couriers. Have recommended to friends.
February 6, 2026
Unprompted review
Reply from Rippl Impact Gear
It is brilliant to hear that both you and your son are enjoying the gear across multiple orders. We really appreciate your understanding around delivery timing and your kind words about our customer service when things need managing. The fact you have recommended us to friends means more than you know.
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Ordered a pair of jeans in the size up…
Ordered a pair of jeans in the size up from my normal size as I didn't want them to be too tight. For some reason most of my clothes seem to be shrinking in the wardrobe. However, the jeans are stretchy so the large size was too large. I paid the extra £3 on purchase in case of a problem. So I asked for an exchange. Harry from Rippl Impact Gear was fabulous. I only dealt with him via email but he's a joy to deal with. My jeans were exchanged with absolutely no bother and they're just great. The best fitting and most comfortable riding jeans I've ever had. First rate stuff and than you Harry!
February 2, 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Hugh, for such a brilliant and thoughtful review. We are delighted to hear Harry made the exchange process easy and that the final fit worked perfectly for you. It is great to know these are the most comfortable riding jeans you have owned. We truly appreciate your support and kind words.
Very helpful Service
Ordering and delivery went smoothly.
Unfortunately, I ordered the wrong size.
Brian from customer support was very helpful and knowledgeable.
Thank you, Brian.
February 5, 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, André, for your feedback. We are glad ordering and delivery went smoothly and that Brian could assist you with the sizing. Your appreciation means a lot to us, and we are happy to have helped.
I placed two separate orders
I placed two separate orders, both of which took more than three weeks to be delivered. The sizing is extremely inaccurate—the small knee pads and XXS butt pads are oversized, while the XL elbow pads are undersized. Due to the excessive shipping delay an inaccurate sizing, the items could not be used before the ski season ends. The quality of the materials is also poor. I have requested a refund and am awaiting the shipping label.
February 3, 2026
Unprompted review
Reply from Rippl Impact Gear
Hey Janet, we are truly sorry for the delays and the frustration this experience has caused. We understand how disappointing it is when delivery takes longer than expected and sizing does not work as intended, especially when the items were needed for a specific season. We have now processed your refund, and please know that your feedback has been taken very seriously and shared directly with our product development team for review and improvement. We genuinely regret that we did not meet your expectations on this occasion and appreciate you taking the time to share your experience.
I ordered the impact gear for a ski trip that came and went, still haven’t received order
I ordered the impact gear for skiing/ snowboarding 2 weeks ago. The tracking for this company is the worst of any I have ever dealt with. I still have not received my order and the tracking states it’s still at a gofo regional hub, where it has allegedly been for days. I’m wondering at this point if I will ever get my order, starting to feel like a scam. The company did refund me $13 to my credit card and I don’t even know why since they didn’t tell me they were doing it. This has been really frustrating since I spent over $120 and wanted this gear for a ski trip that has come and gone. This isn’t worth the aggravation, Buyer beware.
January 19, 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you for taking the time to share your experience. We are truly sorry for the delay and completely understand how disappointing this must have been, especially since the gear was intended for a specific ski trip. Your order was unfortunately delayed in transit beyond our displayed shipping timeframe of 6 to 9 business days, and we fully acknowledge the frustration this caused.
We want to be clear that we have not only processed your full refund, but we also genuinely want to help you. Our team has reached out directly to the courier, and we have been advised that your order should be delivered shortly. At the same time, we are actively reviewing and changing our courier partners to prevent this from happening again.
We are truly ashamed that we did not meet your expectations on this occasion. Please know that we value our customers deeply and are committed to making things right and improving this experience moving forward.
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Great product and support
I ordered 2 impact shorts on the website and one of them was a little bit too large.
I contacted customer support for an exchange and they have been really responsive and kind.
Furthermore the shorts are pretty great for the price!
I really recommend this site without a doubt.
February 2, 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you for the great review and recommendation. We are pleased to hear our team could assist quickly with the exchange and that you are happy with the value and quality of the impact shorts. We truly appreciate your trust in Rippl.
Harry helped me lot when I've ordered…
Harry helped me lot when I've ordered the wrong size wrist guards, really glad of the service
February 2, 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Geoffrey. We are glad Harry could help sort out the sizing issue with your wrist guards. Your feedback is greatly appreciated, and we are happy you were pleased with the service.
Amazing customer service support from…
Amazing customer service support from Brian about a pair of protective shorts for snowboarding that didn’t fit properly. Thank you for all your support, much appreciated
February 1, 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Nat, for your kind words. We are happy Brian could support you with the sizing issue and ensure everything was handled smoothly. Your appreciation means a lot to us.
Excellent quality Ripple jeans
Recently bought a pair of the black Rippl jeans, they look great. They come with knee and hip protectors and feel so good wearing them. Thick material and feel that they will give me full protection if I come off but also feel very comfortable. Wore them today with temperature outside at 5 degrees. Kept my legs warm even at speeds of 60+ mph. Felt a bit cooler around the groin area but not enough to feel uncomfortable. At temperatures at 0 degrees or colder I would wear waterproof all weather trousers over these but I don't often go out when it's that cold. I love these Rippl trousers and will be wearing these year round. The price is great for the top quality and manufacturer of these trousers. Highly recommended 👌 👍
January 31, 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Simon, for such a detailed and insightful review. We are thrilled to hear you love the fit, comfort, warmth, and protection of the Rippl jeans across different conditions. Your feedback is incredibly valuable, and we truly appreciate the recommendation.
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"Got mine and I can say they are great"
"Got mine and I can say they are the most comfortable riding jeans I have had the pleasure of owning in over 24yrs of riding! They look great, comfortable for hours and hours of riding and the pads stay where they should on the knees, I even find they look great off the bike! @ripplimpactgear you did good!!"
November 21, 2025
Unprompted review
Reply from Rippl Impact Gear
Thank you for the fantastic review. We are honoured to hear these are the most comfortable riding jeans you have owned in over two decades of riding. It is great to know they perform well both on and off the bike. Your support and enthusiasm mean a lot to the entire Rippl team.
The quality is garbage
The quality is garbage. Crash pants have lousy protection for tailbone. You can buy the same gear straight Friman temu, and cut the middle man.
January 30, 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Väinö, we are really sorry to hear you feel this way and that the product did not meet your expectations. We genuinely want to make this right for you. At the moment, we are unable to locate an order under your name through Trustpilot, which makes it difficult for us to look into your case properly.
Please email us at support@ripplimpactgear.com
with your order number and include Trustpilot in the subject line, and our team will review everything carefully and assist you right away. We truly want to help and appreciate you giving us the chance to do so.
We ordered 4 pairs total and the sizes…
We ordered 4 pairs total and the sizes were slightly larger than expected. Luckily we only needed to return 2 of the 4 pairs, however the customer service received from Harry was amazing especially dealing with the returns. We were concerned that the replacements wouldn’t arrive in time for our trip and Rippl sent out the replacement sizes before receiving the larger sizes for an exchange. Once we had the correct sizes they fit extremely well, are high quality and have protection in all the right places. Cannot fault them at all. Would definitely recommend.
January 23, 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you taking time, Mitchell, on that well-thought-out look at things. Glad Harry stepped in - made switching easier, got shipment on schedule before the journey began. The way it all came together? Just right, from shape to shielding. Not surprising given how tightly it was put together. Grateful for your nod and confidence placed in Rippl.
Great Support
The Pants that we've ordered are of super quality.
Also, we made very good experience with the support team. Thanks again!
January 26, 2026
Unprompted review
Reply from Rippl Impact Gear
Grateful, really, since Diana spoke so kindly. Quality of the pants seems to meet expectations, while help from our team came through well too. Feedback like this holds weight - it matters when someone chooses Rippl.
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Ordering was simple and customer…
Ordering was simple and customer service was pretty responsive… big thanks to Harry for jumping all over my wrong order and incorrect address
January 26, 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you getting in touch, Danny. Looks like the ordering went without hiccups. Once things came up, Harry jumped right on it - problem sorted fast. Glad we could make things work for you. Hope you see what you need next time around.
Really great product
Really great product — I highly recommend it.
The materials are high quality and the fit is excellent. It offers very good protection for snowboard falls.
I also had to contact customer support because I ordered the wrong size, and they were more than helpful. The whole process was easy and stress-free.
Highly recommended!
January 23, 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you, Chris, sharing those kind words and pointing us in the right direction. Quality, fit, and how it guards against the elements - you noticed that right away, especially when handling rough snowboard rides. Then again, the way our support staff handled the size swap without hiccups? That part mattered just as much. What you do matters to us.
Great customer service
Customer service was great when I had a question and love the product!😊 thanks again!
January 19, 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate that, Daan. It means a lot that you enjoy the product so much. Good news too - help when you needed it was available every time. Words like yours? They stick around long enough for us to notice. Honored to have someone like you standing alongside Rippl each day.
I highly recommend this product especially if you are over 40! 💯
I tried my first pair today and I would highly recommend this product to anyone in extreme sports and especially those over 40! Online ordering experience was trouble free and easy too. Thank you Asjad, Harry and the rest of the team at Rippl Impact Gear! 🙏💯
January 21, 2026
Unprompted review
Reply from Rippl Impact Gear
Thanks, Kieron - really lifted my day. First time out, everything clicked, the tool worked just right. That moment with your team? Held more weight than you might guess. Folks like you make things possible, so thanks for now and may your time here always feel worth it.
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My experience was amazing
My experience was amazing! The team over at Rippl Impact Gear were awesome and very helpful during the process. Harry was quick to respond and was super nice and understanding of the situation. Thanks again for all the help and I can’t wait to use your product!
January 19, 2026
Unprompted review
Reply from Rippl Impact Gear
Thanks again, Zachary, for telling us your story. Fast response mattered most, and our group stepped in right away without fuss. Seeing how thrilled you are to explore the tool means everything is clicking into place. Picking Rippl wasn’t taken lightly - this kind of trust? It builds something real.
Customer service above & beyond
I ordered 2 large pairs of impact shorts, and they were a little big so I contacted Ripple to see if they could expedite me another 2 pairs as I am leaving for Japan in 10 days.
Customer service was more than helpful and sent me 2 Medium pairs immediately, impeccable customer service.
So grateful.
January 19, 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you, Graham. Glad our crew managed timing well - correct measurements sent through just in time for your plans. When details stretch under pressure, standing by becomes real purpose. Grateful you place your confidence here. Wishing you moments full of joy during your days in Japan.
Amazing product!!! Amazing Customer Support!
Amazing product!!!
And when I've been mistaken with the Sizes, they just sent me 2 new pairs with no requirement to refund what I have. No questions asked.
Thanks to Asjad for his amazing support
January 19, 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate what you said, Yonatan. That thing we made? Stood out, didn’t it. Glad the sizing problem didn’t ruin the experience - fixed fast enough. Means something when someone notices the help so clearly. Words like yours don’t sit around unused here. Grateful to have you within the Rippl community.
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