So far very good although I had a call over an hour ago to say engineer was here but not at my address yet. I have been advised that he maybe working locally so hopefully I will be a happy customer s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Asil (apologies if incorrect). Who was kind & courteous throughout the phone call. He was very knowledgeable and his advice was really helpful. I had spoken to at least 8 other operators... See more
Company replied
So fed up with my previous broadband provider, having to haggle the price increase every time the contract expired, I did a small amount of research, contacted Rise UK who called me back. Very helpful... See more
Company replied
I spoke with Lawrence who not only fixed the issue, there was borderline no wait time to speak with a person, the issues was fixed in less that 5 minutes with the issue and solution explained flawles... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lee-ann was extremely knowledgeable and…
Lee-ann was extremely knowledgeable and rectified the issue immediately.
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Sarah,
Thank you for your lovely review. We're delighted to hear Lee-Ann resolved your issue immediately and provided such knowledgeable support. We'll be sure to pass your kind feedback on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Easy to understand and very cheerful
Easy to understand and very cheerful
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Taylor,
Thank you for your fantastic review. We're delighted to hear you received such cheerful and easy-to-understand support. We really appreciate your feedback. 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Listened to the issue with patience.
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Arun,
Thank you for your wonderful review. We're delighted to hear our advisor listened patiently and took the time to understand your issue. We really appreciate you sharing your experience. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great customer service
I'm very happy with the customer service of Rise Fibre. I spoke with Phozisa about the procedure of switching ISPs with one touch switch. She clarly described what will happen, clearing any doubts on my side. I am a new customer so I am yet to experience the broadband I ordered, but judging by the quality of the customer service I think it will be good.
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Lukasz,
Thank you for your fantastic review. We're delighted to hear Phozisa explained the One Touch Switch process so clearly and helped answer all of your questions. We hope you enjoy your new broadband service, and we'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had a jamgreat response to my problem…
I had a great response to my problem jameel was so helpful he tried everything he could to help me and fix the problem im not savvy with tec and my phone tech jameel was so patient with me and I had a most enjoyable talk with him what a thoughtful and caring man was excellent the call was long as he was trying and guiding me at my end I can't say enough about him we were friends by the end of the call ❤️ 😊
July 29, 2026
Unprompted review
Reply from Rise Fibre
Hi Douglas,
Thank you for your amazing review. We're delighted to hear Jameel was so patient and supportive while helping you resolve your issue. It's wonderful to know he made you feel comfortable throughout the call, and we'll be sure to pass your fantastic feedback on to him. 🚀
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Riyaaz was a great help and explained…
Riyaaz was a great help and explained everything clearly.
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Sania,
Thank you for your wonderful review. We're delighted to hear Riyaaz explained everything clearly and was such a great help. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The polite manner the representative…
The polite manner othe representative handled my enquiery.
July 29, 2026
Unprompted review
Reply from Rise Fibre
Hi Amanda,
Thank you for your fantastic review. We're delighted to hear our representative handled your enquiry politely and professionally. We really appreciate you taking the time to share your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I contacted Rise intending to cancel my…
I contacted Rise intending to cancel my existing order due to the delay in installation. However, I changed my mind after speaking with OLU from the Retention Team, who took the time to understand my concerns and convinced me to stay.
OLU offered a package with excellent discounts that surpassed the alternative offers I had received elsewhere. His professionalism, patience, and genuine enthusiasm for ensuring I experienced Rise's broadband service made all the difference.
Thank you, OLU, for taking the time to help. I look forward to experiencing the broadband service.
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Adewale,
Thank you for your wonderful review. We're delighted to hear Olu took the time to understand your concerns and was able to find a package that gave you the confidence to stay with Rise Fibre. We'll be sure to pass your fantastic feedback on to him. 🚀
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Was very helpful and fast on my request…
Was very helpful and fast on my request for my cancellation very helpful
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Samuel,
Thank you for your review. We're pleased to hear your cancellation request was handled quickly and helpfully. We'll be sure to pass your kind comments on to the team.
The person on the call with me was very…kind
The person on the call with me was very nice and kind I believe his name was Daniel and he truly helped me
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Tre,
Thank you for your fantastic review. We're delighted to hear Daniel was kind, helpful and able to support you. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I spoke with a lovely lady named…
I spoke with a lovely lady named tasleen she helped me alot and was so polite great customer service
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Nathaniel,
Thank you for your wonderful review. We're delighted to hear Tasleen provided such polite and helpful service. We'll be sure to pass your lovely feedback on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Phozisa genuinely cared about the issue…
Phozisa genuinely cared about the issue and did her best to resolve it. Thanks
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi Yaroslav,
Thank you for your fantastic review. We're delighted to hear Phozisa genuinely cared about your issue and did everything she could to help resolve it. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Absolute 10/10 customer service from…
Absolute 10/10 customer service from the advisor I spoke too he was so helpful and explained well the issues I had. My advisor is a credit to the team
July 30, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your amazing review. We're delighted to hear you received such helpful service and that everything was explained clearly. We'll be sure to pass your wonderful feedback on to the advisor who assisted you. 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent customer service .
The guys were brilliant,they explained everything and worked hard to get me up and running as quickly as possible. The cable under the lawn was amazing like magic . Hopefully your ongoing service will be as good .
July 29, 2026
Unprompted review
Reply from Rise Fibre
Hi Judith,
Thank you for your wonderful review. We're delighted to hear our engineers explained everything clearly and worked hard to get you connected as quickly as possible. We hope you continue to enjoy your new broadband service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great customer service from real people
Just moving over to Rise Fibre, so far the experience has been really positive. Communications have been excellent and I have been able to speak to people without waiting in call queues.
July 29, 2026
Unprompted review
Reply from Rise Fibre
Hi Andy,
Thank you for your fantastic review. We're delighted to hear your switch to Rise Fibre has been such a positive experience and that you've found it easy to get hold of our team without long wait times. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Sinan,
Thank you for your fantastic review. We're delighted to hear you're enjoying fast broadband, great customer service and excellent value. We really appreciate your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The young man made sure I understood…
The young man made sure I understood everything before ending the call
July 29, 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We're delighted to hear our advisor took the time to make sure you understood everything before ending the call. We really appreciate you sharing your experience. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Worst speed
Worst speed. Worst customer services. They even charged. me in cooling off period. I am going to open a dispute against them and complaining to offcom
July 29, 2026
Unprompted review
Reply from Rise Fibre
Hi Abida,
We're sorry to hear you've been disappointed with both the broadband service and your experience with us. We understand your concerns regarding the speeds you've received and the charges you believe were applied during your cooling-off period.
Please reply to the Trustpilot follow-up email with your account details. We'll personally review the billing, your cancellation request and the service history to investigate what happened. If these issues are still ongoing, we'll do everything we can to help get them resolved.
Callum was brilliant very helpfull and…
Callum was brilliant very helpfull and the set up very fast very happy with the service
July 29, 2026
Unprompted review
Reply from Rise Fibre
Hi Samantha,
Thank you for your fantastic review. We're delighted to hear Callum made the setup process quick and straightforward and that you're so happy with the service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Bernie was great!
Bernie was great, got me sorted almost immediately, explained all conditions and summarised the contract fully. So excited to get my contract started, part of me wishing I didn't have this holiday booked so I could experience a no-hassle broadband sooner 😭
July 29, 2026
Unprompted review
Reply from Rise Fibre
Hi Lucy,
Thank you for your wonderful review. We're delighted to hear Bernie explained everything clearly and made arranging your new broadband service so easy. We hope you enjoy your new connection when it goes live. 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.