Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
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Review summary
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Id give this is an honest 2 stars and that's cause when it works it works at speeds of 200mb and downloads of 250-300mb but the random outages everyday for 20 minutes to an hour make me want to switc... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Switched from competitor for faster…
Switched from competitor for faster speeds, BIG mistake. I have ALL of my equipment routed through APC battery back up surge protection. After multiple visits once to replace wrong grounding block at dish, another time to replace poe and the last time to replace poe AGAIN. This time it was discovered that the tech that replaced the first poe decided to disconnect my APC surge protection unknowing to me. So when their poe went out again, it blew my $700 ROG ASUS GT-AX11000 Gaming Router! David Renshaw with VIP support decided they were not responsible.
"After careful review, we have determined that Rise is not responsible for the damage to your router. Our Power over Ethernet (PoE) devices include internal grounding mechanisms designed to protect connected equipment from normal static discharges.
Additionally, our technicians follow standard installation procedures, which do not require them to connect personal equipment."
1. They should of never disconnected my personal equipment!
2. It was not static, it was the poe going out and becoming so hot it burns to touch.
If not resolved and owning up to their huge mistake, I will be cancelling.
TBD....
April 2, 2025
Unprompted review
Installer was very nice!!
March 26, 2025
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had a great experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
Reply from Rise Internet
Thank you for taking the time to leave us a review! We're pleased to hear that you had an excellent experience with Rise Broadband. Thanks for being a valued Rise Broadband customer.
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
I love my internet thank you so much…
I love my internet thank you so much the guys did an awesome job,very friendly,I told my landlord about it I think he is going to get the service also. I'll recommend anyone who needs internet again thank you so much I'm happy.
March 28, 2025
Reply from Rise Internet
Hello, thank you for recommending Rise Broadband and leaving us a five star review! We're thrilled to hear that you couldn't be happier with your service. Thanks for being a valued Rise Customer!
Reply from Rise Internet
Hello, we're glad to hear you're loving your fast and reliable service and your installation went well. We set a high standard for ourselves and are thrilled to hear your positive feedback. Thanks for being a valued Rise customer!
Great service and installers all around…
Great service and installers all around 5 star company
March 26, 2025
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
We're thrilled to hear that you are having a top notch experience from your initial installation, to your service speeds! Thank you for your valued feedback.
Very good was at work when they came…
Very good was at work when they came too install but when I got home internet was set up and on all I had to do was bind it with the app on my phone since I’m the Owner. Very good would definitely recommend.
March 26, 2025
Reply from Rise Internet
Thank your for leaving us a five star review! we're glad to hear that your installation went smoothly and you are enjoying your new service. Thanks for being a valued Rise Broadband customer.
Josh (Installer) was GREAT!
Josh did our install and he was absolutely fantastic. Super professional and was patient as we discussed how things work and helped us get everything set up perfectly. Great hire! Great worker! Josh represented your company wonderfully. Thank you Josh!
March 24, 2025
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
24 hours after installation and I'm…
24 hours after installation and I'm already having to call technical support because the instructions for setting up were so vague, on top of that there was already an outage. Will perhaps upgrade the stars if service and reliability improve from here.
March 22, 2025
Reply from Rise Internet
Thank you for taking the time to leave your feedback. We regret to hear of the difficulties installing your service. If you are still in need of support, please feel free to contact us at feedback@risebroadband.com and we will be happy to help. Thank you for being a valued Rise Broadband customer.
The guy did a great job coming to set…
The guy did a great job coming to set it up and put it right where I wanted it. The only reason why I didn’t give him full star points is because he was supposed to be there between eight and showed up a little bit after 12
March 12, 2025
Reply from Rise Internet
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us.
Reply from Rise Internet
We appreciate your feedback and are glad to hear you couldn't be happier with our service! We set a high standard for ourselves and appreciate you taking the time to review us. Thank you for being a valued Rise Broadband customer!
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician. Thanks for choosing Rise Broadband!
Tech was a great guy ( Jason ) Fixed…
Tech was a great guy ( Jason ) Fixed several existing problems with my router and extenders. Getting great speed. Highly recommend this company
March 18, 2025
Reply from Rise Internet
Thank you for taking the time to leave Rise Broadband such a great five star review! We're thrilled to hear that you are happy with our service and had great experience with our technician. Thanks for being a valued Rise Broadband customer.
We are happy!
Overall easy, quick process - great customer service from Sonny to get the appointment set up. We had to reschedule our original appointment for install due to crazy strong winds, but they had plenty of days available right away. I don't know our tech's name, but he was great. Very aware of the longevity of his installations on unusual building materials and did great work. Thank you!! (Oh, and the internet itself is great, too!)
March 15, 2025
Reply from Rise Internet
Thank you for sharing your feedback and taking the time to leave us a five star review! We're thrilled to hear that you have had a great experience from first call to install. Thanks for being a valued Rise Broadband customer!
Reply from Rise Internet
Thank you for leaving us five stars! We're thrilled to hear that you have had nothing but a positive experience with Rise Broadband. Customer satisfaction is always our biggest goal. Thank you for being a valued Rise customer!
Reply from Rise Internet
Hello, thank you for taking the time to leave us such a great review. We're elated to hear that you had an excellent experience with us. Top tier customer service is always a priority of ours. Thank you for being a valued Rise Broadband customer!
The installer was a very good did a neat job and very friendly and informative
Five star review
March 11, 2025
Reply from Rise Internet
Hello, thank you for taking the time to leave us a five star review! We're glad to hear that you had a top notch experience with our technician. Thank you for being a valued Rise Broadband customer!
Reply from Rise Internet
Thank you for sharing your feedback and leaving us a five star review. We're glad to hear that we were able to provide a great experience during installation. Thank you for being a valued Rise Broadband customer.
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