Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
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Review summary
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Id give this is an honest 2 stars and that's cause when it works it works at speeds of 200mb and downloads of 250-300mb but the random outages everyday for 20 minutes to an hour make me want to switc... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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If you're thinking about using Rise…
If you're thinking about using Rise think again. I went with Rise as they were the only ones that said they could provide service to me. I felt the price that was quoted was higher than other companies were charging but didn't really have other options at the time. I saw price increases as we went along and I did complain about them, resulting in very modest price reductions. When a much lower price option became available I called to cancel my service and was told that I would have to pay for the full month of service even though I would not be using their service any longer. I questioned that and management was really firm, pay or be referred for collection. No mention of my having to OK the final payment. The account was setup on auto pay. Two months later I get a letter from a collection agency. Remember the account is setup on auto pay. I sent over an hour on the phone with first the collection company and then Rise. I've spent more pleasant hours before. We did resolve the issue by me paying the demanded money. If you're thinking about using Rise, think again. There are better choices out there
November 28, 2025
Unprompted review
Reply from Rise Internet
Hi Mike, we apologize for the frustration you experienced. Accounts only move to collections after a past-due balance remains unresolved and multiple attempts are made to contact the customer. We’re glad the issue was ultimately resolved, and we appreciate your feedback around this process. If you need anything else in the future, feel free to reach our team at feedback@risebroadband.com and we will be happy to assist. Thank you.
Constant outages here in Indiana
Constant outages here in Indiana, would not recommend. Average uptime of 40% at most.
November 23, 2025
Unprompted review
Reply from Rise Internet
Hello, thank you for taking the time to leave your feedback. We understand the importance of uninterrupted service and the impact an outage can have on daily life. Our teams are constantly working to improve the stability of our network to prevent any disruptions in the future. Thank you for being a valued Rise Broadband customer.
This is the most unreliable internet…
This is the most unreliable internet service. Once it is down-which is frequent-their customer service is AWFUL.
You should use any other available service. This is awful and they do nothing.
January 1, 2025
Unprompted review
Reply from Rise Internet
Hello Nancy, thank you for taking the time to leave your feedback. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with our service. If you have any future issues or need further support you can reach us at feedback@risebroadband.com and we will be happy to help. Thank you.
It was meant for Rise Fibre.co.uk - a Broadband company with a very similar name.
For any of you old enough to remember Rise Fibre is like Hotel California.. you can never leave.
On Tuesday 9th Sept I was lured by the promise of £22 for broadband, although it was a 24 month contract, but hey that’s fine I thought.
I then read the T&Cs. It goes up £3.00 in March 26, then again in September, then again in March 27- and yes again in September, so I decided to cancel….
One week later, countless minutes waiting for someone to pick up the phone, each time I was assured my order had been cancelled, despite them sending out. router and arranging for an engineer to visit one week later, and me sending them three formal complaints.
Today, lo and behold the Engineer turned up.
I have never in my life known such a shower, quite honestly I wouldn’t touch them with a barge pole, all they are interested in is getting the Sales. The way their system and website works is that the ONLY way to contact them is via the 0333 number and should you decide to cancel they are adept at telling you that you’ve got the wrong department and to phone again.
Absolutely disgusted, and this is from someone who’s never written a bad review.
September 16, 2025
Unprompted review
Reply from Rise Internet
Update 9/18/2025: We were able to speak with Rosie regarding her situation and we at Rise Broadband in the USA learned about Rise Fibre in the UK! Different companies, with no overlap. That being said, any feedback on how an internet company can and should operate is of interest to us - so we appreciate you leaving us a review just the same. Wish we operated on that side of the pond and that we could be of more assistance.
---
Rosie, We’re sorry to hear you had a difficult experience. However, none of the details provided above align with our standard processes. We’d like to capture additional information so we can review the situation thoroughly and identify opportunities to improve. Please reach out to feedback@risebroadband.com with your service address and we'd be happy to investigate this.
Great internet company!
I have been a customer for many years and appreciate the service I get from Rise Broadband.
August 4, 2025
Unprompted review
Reply from Rise Internet
Thank you for your loyalty, Letha! We're thrilled to hear that you appreciate our service. Your support means a lot to us, and we look forward to continuing to provide you with the best experience possible!
Amazing fast and reliable internet
Amazing fast and reliable internet. Always there when I need it most! Can't wait for the 5Gig to be available!
July 17, 2025
Unprompted review
Reply from Rise Internet
Hi Michael, we appreciate your feedback and are glad to hear that you couldn't be happier with our service reliability and speeds. We set a high standard for ourselves and appreciate you taking the time to leave us such a great review. Thank you for being a valued Rise Broadband customer!
Great service
Your customer support and service is wonderful. If I’ve had a problem, it’s taken care of immediately.
July 1, 2025
Unprompted review
Reply from Rise Internet
Hi Pat, Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service and our team. We appreciate you taking the time to give us such a great review. Have a great day!
RELIABLE SERVICE, AWESOME CUSTOMER SERVICE
Decent speeds and reliability is a plus. Customer service is awesome as you can actually talk to a human. Rise is a good value and looking forward to doing business with them for years to come.
July 7, 2025
Unprompted review
Reply from Rise Internet
Hi Kenny, we appreciate your feedback and are glad to hear that you couldn't be happier with our service and team members! We set a high standard for ourselves and appreciate you taking the time to review us such a great review. Thank you for being a valued Rise Broadband customer!
I’m not a Rise customer - revisited
I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I might be trading one headache for another. Sigh. Why can’t we just find affordable and reliable service. Back to the drawing board.
Well, I got a nice response back from rise after writing this review I don’t know if they are a good company or not but at least they listened. Come to find out even though I get mailers at my address from them, their Internet is not available at my address. Go figure that out!
I am now happily signed up with next link and can’t wait for my installation!
June 11, 2025
Unprompted review
Reply from Rise Internet
Hello, thank you for leaving your feedback. I encourage reaching out to to get a quote and see what we are offering in your area. We may have a faster speed available than your current provider or a cheaper price. We don't do contracts and offer fixed wireless and also fiber optic internet in some area's! Feel free to reach out to our team to weigh your options and see if we're the right fit for you. You can email us at feedback@risebroadband.com and we'll check availability at your address. Thanks!
Worst Company Ever
Over the years we have had some problems with their service. For the last two weeks our internet connection has been going on and off. Problem is we live in the mountains. Our cell phones and TV run off the internet. Internet goes down, no TV no cell phone. So, when I finally was able to get Someone to help me, they found my dish needs to be readjusted. Told me it would take 8 days before they could get anyone out to fix. That is ridiculous! So Al most 3 weeks without cell phone, TV and internet. Worst company ever!
Bryce Stromberg
June 2, 2025
Unprompted review
Reply from Rise Internet
Hello Bryce, thank you for taking the time to leave your feedback. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with our service. If you have any future issues or need further support you can reach us at feedback@risebroadband.com and we will be happy to help. Thank you.
Terrible service
Terrible service. I have been without internet for over a week. It took Rise Broadband 8 days to send a technician out, only for the technician to say that Rise Broadband's towers will no longer be able to provide internet to my home. Making matters even worse, Rise Broadband refuses to offer a full refund for the month where I've been without service. Please avoid Rise Broadband at all costs.
May 30, 2025
Unprompted review
Reply from Rise Internet
Hello Jason, we regret to hear about your experience and understand that our team has reached out to you about this and are currently working with you on this matter. If you have any issues in the meantime, or need further support, don't hesitate to reach out to our team at feedback@risebroadband.com. We will be happy to help! Thank you for being a valued Rise Broadband customer.
I’ve had Rise for 5 years
I’ve had Rise for 5 years, I never got close to the download speeds they promised, and after a year I called and was told that their equipment at the tower I am using will never hit those speeds.
Lately I have at least 1 day a week without service.
Bye Bye Rise.
May 15, 2025
Unprompted review
Reply from Rise Internet
Hell Todd, thank you for taking the time to leave your feedback. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with our service. If you have any future issues or need further support you can reach us at feedback@risebroadband.com and we will be happy to help. Thank you.
The tech was very cordial &…
The tech was very cordial & informative.
He was punctual & effective.
April 9, 2025
Reply from Rise Internet
Thank you for leaving us a five star review. We are thrilled to hear that you have had a great experience with us and our technician. Thank you for being a valued Rise Broadband customer!
Zero Stars
If I could give zero stars I would! Numerous techs out, 10 hours on calls with their service department, tech (back end) and finally retention....it all adds up to the same thing...unreliable internet, throttled by them, unmet promises and excuses. Always pleasant to speak with someone there....but they aren't interested in solving the issue...just passing the buck to someone else....I had to stop the insanity and move to another service. Ta Ta Rise.... Buyer BEWARE!!
April 21, 2025
Unprompted review
Reply from Rise Internet
Hello, we appreciate your feedback and regret to learn that you have had an unsatisfactory experience with us. We hold ourselves to a high standard and I am truly sorry to hear that standard was not met in your experience with us. Please feel free to reach out to us at feedback@risebroadband.com if there is anything we can do in the future to help. Thank You.
Reply from Rise Internet
Thank you for taking the time to leave Rise Broadband a five star review! We're thrilled to hear that have had great experience with us. Thanks for being a valued Rise Broadband customer.
The install guys did great
The install guys did great. The WIFI is doing awesome. Have no issues.
April 1, 2025
Reply from Rise Internet
Thank you for sharing your feedback and leaving us a five star review. We're pleased to hear that you have had a great experience with Rise Broadband. Thank you for being a valued Rise Broadband customer!
Reply from Rise Internet
Thank you for sharing your feedback and leaving a five star review! We're pleased to hear that you had an excellent experience with our team. Thanks for choosing Rise Broadband!
Technicians that installed my wifi …
Technicians that installed my wifi were excellent, well experienced and did spectacular job.
Thank you very much
April 5, 2025
Reply from Rise Internet
Thank you for sharing your feedback! We're pleased to hear that you had an excellent experience with our technician and are thrilled with your installation. Thanks for choosing Rise Broadband!
Reply from Rise Internet
Thank you for leaving us a five star review. We are thrilled to hear that you have a great experience with us. Thank you for being a valued Rise Broadband customer!
On time and it all work in very short…
On time and it all work in very short time thanks
April 3, 2025
Reply from Rise Internet
Thank you for recommending Rise Broadband! We are pleased that you have had a great experience with us. We appreciate you taking the time to leave your feedback.
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